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Australian store charges customers a $5 'just looking' fee

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#46 +warwagon

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Posted 26 March 2013 - 21:41

She should price match. That's all she can do. In fact that's what best buy did, for this exact reason. People were just coming into the store to look at TV and then went home and bought them online for cheaper and in some cases free shipping to their door. So I understand her pain, but what she has to do is match the price anyone finds online.


#47 Hum

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Posted 26 March 2013 - 21:44

Best Buy should be listening. :laugh:

#48 shakey

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Posted 26 March 2013 - 21:44

She should price match. That's all she can do. In fact that's what best buy did, for this exact reason. People were just coming into the store to look at TV and then went home and bought them online for cheaper and in some cases free shipping to their door. So I understand her pain, but what she has to do is match the price anyone finds online.


Price match, special order, or the myriads of other options that you can employe to make a soul and keep a customer.

One of my customers is actually a manager for Petsmart. They didn't have the brand of dog food I fed my dogs, and I discussed this with him. After a little bit of talking, we worked out a deal for each other at both our locations. I now don't have to drive as far to get the food for my pets, and he doesn't have as high of rent as he used to :p And while this was just sort of a different thing, because they now carry the brand of food I get, I also buy more items from them that I normally would just get at the other store I had to drive out of the way for.
If you normally go the extra mile for someone, they will make it worth it... normally.

#49 remixedcat

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Posted 26 March 2013 - 22:48

Wow her attitude would make me never want to enter her shop, in addition to the steep "entry fee".

#50 +hedleigh

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Posted 26 March 2013 - 23:34

Although I don't agree with the idea of charging a fee, apparently you have no idea how the 2 big supermarket chains in this country have screwed small business.
There is no way she could price match, she would be losing money which she cannot afford to do.

It has been proven time and again over here how the big 2 will sell something at a loss just to close a competitor. I also think that all the naysayers here would be fairly pee'd off if they were expected to serve time wasters only to have them walk away and use the gained information to purchase elsewhere.

As I said, I don't agree with the idea. But at the same time, the problem is the purchasing power of the big 2 or the online stores where you would not be able to get the said 'professional input'.

I think the main problem is consumers who want to have a first world lifestyle but are only willing to pay third world prices.
When I worked with a builder, his favourite sayer about customers was:- "They want the Taj Mahal, but only want to pay for a tin shed". Of course, all my own opinion on the matter.

#51 remixedcat

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Posted 26 March 2013 - 23:47

I think differently when it comes to pricing because I work for a company that collects pricing data...

if store A wants to know store B's price on catfood they contract my company and we sell the data to many national store chain clients.

if a store wanted to lower thier prices but know exactly what to lower that week or whatever they should buy data from my company or one like it and they would be able to compete fairly. This is a win-win for stores and customers.

#52 astropheed

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Posted 26 March 2013 - 23:49

I personally wouldn't shop at any store that required me to pay first to browse. Although I do most of my browsing at home in my underwear so I'm obviously not her target.

#53 Raa

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Posted 26 March 2013 - 23:50

I think it's a perfectly sound idea, but only if you have a "specialist" type of store.
You don't want someone coming in for 20 minutes of free advice just to buy the product on eBay - and that happens a LOT here in Australia. :/

#54 Growled

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Posted 26 March 2013 - 23:57

When her business goes down the dumps, she has only herself to blame.

#55 Coagulated

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Posted 27 March 2013 - 00:10

Makes sense to me, to an extent. I'd like to see the full story (her store, her prices, her demeanour and so on) if I'm being honest. For all we know her prices could be ridiculous, her store might be poorly stocked and she could be an absolute bint. Personally, I'd rather the money went to an independent store like hers if the markup in price wasn't extortionate.

I'm not guilty of it, but then again I do all my research online before going into stores, not the other way around. If I go into a store, I'm there because I want or need something and can't / don't want to wait for delivery - very rare you'll find me window shopping or browsing, it bores the life out of me.

Most of the time I'll just do it all online - I'm one of those annoying people who researches the hell out of 90% of my purchases. Probably why I naturally excel at the part of my job which involves organising events because I am constantly chasing suppliers and quotes!

#56 Rohdekill

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Posted 27 March 2013 - 00:13

Makes me wonder what happens when they don't have what you want in stock. They going to charge you $5 because you didn't buy what they don't have on the shelf?

#57 Growled

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Posted 27 March 2013 - 00:23

I'm not close to charging anyone for using the restroom and such, but i can say i understand why some businesses would charge people to even come inside.
But then again, that seems like it'd chase away potential customers as well.


Sometimes I do go into a place and use the restroom without paying...then, I always go back there and buy something at a later time.

#58 .Neo

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Posted 27 March 2013 - 10:44

I wouldnt...unless its a movie theater and a movie I really want to see.

Even then I don't know of any movie theaters where I have to pay admission just to step into the building. :p

#59 OP +techbeck

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Posted 27 March 2013 - 12:18

Even then I don't know of any movie theaters where I have to pay admission just to step into the building. :p


In Phoenix the ticket counters in lots of the theaters are outside. You dont necessarily have to buy a ticket to get in the doors, but with them being outside you get the impression you do.

#60 jakem1

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Posted 27 March 2013 - 12:22

It has? can you enlighten me? This is the only store in Brisbane I know of that does this, I work in the CBD.


Sorry, I can't find a link to it now but The Age reported on a few shops doing this in Melbourne a couple of years ago. From memory, Ted's Cameras in Doncaster were doing it. The whole thing was in the context of bricks and mortar shops struggling to compete with online retailers, especially in regards to having to charge GST. I'm not saying it's widespread (why would it be, it's a stupid idea) but this woman isn't the first to do it.