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Posted 27 March 2013 - 12:31
Posted 27 March 2013 - 12:39
Because the service she is offering...is being STOLEN...
Posted 27 March 2013 - 12:55
Posted 27 March 2013 - 13:30
Although I don't agree with the idea of charging a fee, apparently you have no idea how the 2 big supermarket chains in this country have screwed small business.
There is no way she could price match, she would be losing money which she cannot afford to do.
Posted 27 March 2013 - 13:40
No, I understand it. You don't seem to understand what I'm getting at, and also you don't seem to understand what Good Business Practices are, as well as what running a business is about. You can go on and on about "her time being stolen". But you don't understand that what she is doing, is what every single business does. Nothing about it is anything special or different. If she feels that her time isn't worth the sale and what good customer service brings, she can then try this sign and see how much more business it brings. But as I have said, this is the wrong way for a small business to go.
You think her time is "stolen". You do not understand what business is about. Her time isn't stolen, it is being used, and then rejected by her customers. If she was providing a good service, most people wouldn't go somewhere else to buy food. There is obviously something wrong with either her store or herself that is driving customers away.
I'm no expert in business, but it doesn't take one to understand it and run a good one. It only takes understanding people ( at least the ones you want to provide service to ), sales, and advertising.
Again, if she think's her time is being stolen, then she should make a sign that says, " I will not talk to people who are not interested in buying product. My time is better served upon those who are our customers and in need of an actual service." This would make it seem like she is busy and wouldn't be rude. It would also not hurt her foot traffic into the buildling by putting people off with a "fee". But again, I'm a logical person who does understand what it takes to make a company thrive. If I wanted to run my company into the ground, I'd follow the actions this lady has begun.
Also, not only does this make her lose customers, it will also cost her money. Either her store isn't busy enough and she can police who enters from the counter (which would make all of this already a moot issue ) , or she has to hire/assign an employee to watch the door and "collect fees".
Posted 27 March 2013 - 13:43
Posted 27 March 2013 - 13:48
Not only is your language highly emotive, it's just plain wrong. Providing customer service is just a cost of doing business and nothing is stolen when someone walks out of your shop without buying something. I expect her prices to reflect the value of the time she and her staff spend dealing with customer requests. If that pushes her prices higher than the prices her competition are charging then it's possible that she's overvaluing her own time. Customer service isn't the product that she's selling, it's just an additional overhead that she has to accept if she wants to sell groceries to the public.
At the end of the day, I would never support a shop that took this attitude and attempted to charge me just to walk through the door.
Posted 27 March 2013 - 14:13
Haha, there's a computer store near me that I go to to see a particular product before I get it online, because I know for a fact they are more expensive than other physical stores which aren't near me I don't usually bother the sales people though..
Posted 27 March 2013 - 15:31
As explained several times, she is really not selling a good to compete with the large supermarkets as she would never be able to beat them on price. So, she is technically selling a service. And her issue is not people browsing either, but people that are purposely using her "service" for free and then purchasing their goods at the cheaper supermarket. This is something that I actually see. LOL
I realize that it is not a cut and dry business model, but service businesses are not. Also, I would point out that she likely isn't increasing the cost of her goods to compensate for her time, she likely can't get her goods cheap enough to sell them at supermarket prices. THAT is why she is offering the service, because THAT is her product. If all people want is her service, I see nothing wrong with her charging for her service. Her service is effectively free if someone buys something from her, which also seems fair.
I will admit that this is unusual in a retail business, but I can understand her frustration. I'm really shocked at how few people on here can even see the problem...
Posted 27 March 2013 - 15:52
She's selling grocery's that aren't for sale in the supermarkets so she's competing on range as well as price. Technically, that's what she's selling - speciality groceries, not advice. Any advice she gives people about these products should be given freely as it's ultimately sales advice and is necessary to sell her product range. She's not entitled to a guaranteed sale having given this advice.
As a customer I'm entitled to ask questions to determine whether I want a product and whether it will do what it is intended to do. If I then choose not to buy the product I don't need to justify the decision, she's not entitled to compensation for the time she spent with me and I'm not entitled to compensation for the time I spent with her. .
As I said earlier, spending time with potential customers is just a cost of doing business. Complaining about it is like complaining that she has to pay for the electricity that keeps her shop's refrigerators running.
Posted 27 March 2013 - 16:11
If giving your customers information about your products is too bothersome, then you are doing something wrong.
Posted 27 March 2013 - 17:22
Posted 27 March 2013 - 20:11
Id love to know how it is, she knows that people are going elsewhere to buy it. Sorry but the arguments for this just seems like a load of nonsense. Service or product orientated, part of her job is to advise her customers. Personally belief shes actually shooting herself in the foot. A sign like that would only deter me and i wouldnt want to shop or seek knowledge from someone that uptight, she has a right to run her business as she see`s fit, but as i say a sign like that is a deterant.
Posted 27 March 2013 - 22:27
I work for Woolworths and I can say the local businesses are almost always at fault. Because...
1. Woolworths have expanded and have more stock available and thus provides a convience to shop. Local businesses keep the same "small store" principal and thus sells the same old crap forever and nevers tries selling anything new. many small businesses almost never bother to expand and thus lost that chance by woolies or coles. Also smaller businesses almost don't have EFTPOSes which means customers are forced to visit an ATM on the streets to withdraw money while Woolies and Coles always have a stable EFTPOS system.
2. Target audinence for woolworths and coles are larger than the streets that the local businesses aims for. Many woolies and coles service even outside towns and many suburbs while one small greory store could only achieve local streets. That is why you see lots of people at woolies. They are not always from the local streets. For example I live 30 km away and travel to work at a woolies store.
3. Woolies and coles are usually located inside shopping centres (anchor stores) while smaller stores are usually stand-alone and almost never exist inside shopping centres. Therefore, woolies and coles are able to attract more customers that way. In the modern busy world, there are many people who don't have time to drive around to look for shops to buy food from so therefore takes the convience of shopping the wasy way.
4. Both Woolies and Coles also provides a way to shop online (http://www2.woolworthsonline.com.au/ and https://www.colesonline.com.au . Small businesses relies on people coming into their stores.
Posted 27 March 2013 - 22:34
Wow, they've indoctrinated you well. Are you saying that small business can purchase product for the same cost as Woolies and Coles? Not a snowballs chance in hell!
The bolded part is why this woman has done what she has. Amazing how you can hang **** on small business for not being able to afford what the big 2 can do with money from their petty cash drawer.
Have you ever had any dealings with a small business owner? Try your argument with one of them and see what their response is.