Jump to content



Photo

Government warned over 'them and us' on-line services

united kingdom digitising public services national audit office elderly people

  • Please log in to reply
6 replies to this topic

#1 Hum

Hum

    totally wAcKed

  • 63,000 posts
  • Joined: 05-October 03
  • Location: Odder Space
  • OS: Windows XP, 7

Posted 01 April 2013 - 22:36

The government is in danger of creating a "them and us" situation by digitising public services, a report warns.

Ministers say 82% of "transactions" can be carried out online, as that is roughly the proportion of the population which uses the internet.

But the National Audit Office argued that the percentage of people able to access some services, such as those used by elderly people, was lower.

It called for "continued access" to face-to-face and telephone services.

The government said it was continuing to offer help to users and promised to create websites "so good (that) people will prefer to use them".

The coalition has moved most government services to the single gov.uk address, after Whitehall departments set up their own sites in a more piecemeal fashion. Other bodies are expected to follow by March next year.

It estimates that making services "digital by default" may save up to £1.2bn during the current parliament, with future savings potentially reaching £1.8bn a year in the longer term.

A study has put the average cost of face-to-face transactions at £8.62 each, those via telephone at £2.83 and those via a website at 15 pence.

more


#2 Growled

Growled

    Neowinian Senior

  • 41,508 posts
  • Joined: 17-December 08
  • Location: USA

Posted 02 April 2013 - 00:46

Things change over time and people have to change with it, like it or not. Those that refuse get left behind.

#3 OP Hum

Hum

    totally wAcKed

  • 63,000 posts
  • Joined: 05-October 03
  • Location: Odder Space
  • OS: Windows XP, 7

Posted 02 April 2013 - 00:47

^ Sometime being 'behind' isn't so bad. ;)

#4 +Nik L

Nik L

    Where's my pants?

  • 34,179 posts
  • Joined: 14-January 03

Posted 02 April 2013 - 00:49

Damned if they do, damned if they don't!

#5 Growled

Growled

    Neowinian Senior

  • 41,508 posts
  • Joined: 17-December 08
  • Location: USA

Posted 02 April 2013 - 00:51

^ Sometime being 'behind' isn't so bad. ;)


And sometimes it is. :p

#6 Davo

Davo

    Neowinian

  • 1,399 posts
  • Joined: 15-September 06

Posted 02 April 2013 - 04:58

While we still need to help the current generation, "I don't want to" shouldn't be an option going forward when it comes to making services digital.

#7 jakem1

jakem1

    Neowinian Senior

  • 6,605 posts
  • Joined: 17-November 06

Posted 02 April 2013 - 05:32

While we still need to help the current generation, "I don't want to" shouldn't be an option going forward when it comes to making services digital.


I doubt there are likely to be many people who simply don't want to access services on-line, especially for younger people. However, the government has an obligation to ensure that everyone can access services including those who can't afford internet access, disabled people who are unable to use computers, the illiterate, etc.