Sign in to follow this  
Followers 0

Microsoft extended service plan

8 posts in this topic

Posted

No, the Extended Service Plan extends the warranty to TWO years. I'm not sure if they do stuff like this in Europe, but (as an example) car manufacturers will offer an extended warranty to customers at the point of purchase. This extended warranty covers the vehicle past the original warranty period. Same with computer manufacturers. The computer may come with a one year service warranty, but they may offer other warranty options that would extend it to either A) cover service and other options (e.g. accidental damage, in-home service, etc.) for the original warranty period, B) extend service coverage for up to five years (depending on the manufacturer), or C) extending service coverage and adding other options for up to five years (depending on the manufacturer). So, no, this isn't a scam. It's simply an offer to extend the original warranty to cover another year.

Share this post


Link to post
Share on other sites

Posted

No, the Extended Service Plan extends the warranty to TWO years. I'm not sure if they do stuff like this in Europe, but (as an example) car manufacturers will offer an extended warranty to customers at the point of purchase. This extended warranty covers the vehicle past the original warranty period. Same with computer manufacturers. The computer may come with a one year service warranty, but they may offer other warranty options that would extend it to either A) cover service and other options (e.g. accidental damage, in-home service, etc.) for the original warranty period, B) extend service coverage for up to five years (depending on the manufacturer), or C) extending service coverage and adding other options for up to five years (depending on the manufacturer). So, no, this isn't a scam. It's simply an offer to extend the original warranty to cover another year.

Still practised on most retail electricals in the UK :)

Share this post


Link to post
Share on other sites

Posted

under European Directive 1999/44/EC the warranty has to be 2 years. However further research indicates a grey area surrounding the Sale of goods act which allows upto 6 years (with the onus on the consumer to prove that it was indeed a manufacturing fault). However the original point still stands that you are being offered a service for which you are already covered for...

Share this post


Link to post
Share on other sites

Posted

under European Directive 1999/44/EC the warranty has to be 2 years. However further research indicates a grey area surrounding the Sale of goods act which allows upto 6 years (with the onus on the consumer to prove that it was indeed a manufacturing fault). However the original point still stands that you are being offered a service for which you are already covered for...

if it is, it's mostly unknown then as mostly we get a standard 12 month warranty, may I ask where you're from? (just country is fine)

Share this post


Link to post
Share on other sites

Posted

Somerset...

but not as unknown as you may think. Mobile phone manufacturers (or nokia anyway comply with the regulations).

Anyway, the only reason I was on their store is because I am still waiting for the damn Surface pro to get a release date...

1 person likes this

Share this post


Link to post
Share on other sites

Posted

think I'll try the EC directive just to see what response I get from Currys

Share this post


Link to post
Share on other sites

Posted

At least in the US, the extended warranty on Surface also covers accidental damage. Is that included in your country?

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0

  • Recently Browsing   0 members

    No registered users viewing this page.