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Understanding the issue


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#1 zakyr

zakyr

    Neowinian

  • Joined: 12-April 09

Posted 07 April 2013 - 16:46

I've had this problem for quite some time now, and I've been unable to get to the root of it.

Short version: Whenever I play APB with sound, after 30-40 minutes the game crashes. And the only way out of it is hitting the reset button, no ctrl-alt-del'ing out of it. Though it works fine when I disable my sound card (Realtek) in device manager.
The details are as follows. At the bottom are links to the related .xml and .dmp files for those who could read and understand the technical stuff.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1056


Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80048CF748
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


http://www.mediafire...13-18267-01.dmp
http://www.mediafire...1-0.sysdata.xml

My specs:
Intel C2D E4600/ASUS P5G41T-M LX
Corsair 4GB 1333DDR3
XFX HD 5670 1GB
Seagate 250GB
Windows 7 Ultimate 64bit


#2 Detection

Detection

    Detecting stuff...

  • Joined: 30-October 10
  • Location: UK
  • OS: 7 SP1 x64

Posted 07 April 2013 - 17:05

I've heard that some games require the audio quality changing for them to even load, try dropping the levels and see if it still happens

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#3 cluberti

cluberti

    Neowinian

  • Joined: 01-January 10

Posted 08 April 2013 - 17:27

A 0x124 dump is WHEA_UNCORRECTABLE_ERROR, which means there was a hardware error the CPU couldn't fix, and Windows was told to halt by the CPU due to this (if you have a hardware error that is *correctible*, Windows will keep running but log an event log entry in the system log under ID 19, a WHEA_CORRECTABLE_ERROR log, fyi).

In looking at the error record from the dump you posted, I see this:
Proc. Info 0  @ fffffa80048cf960
===============================================================================
Section 2	 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa80048cf858
Section	   @ fffffa80048cf9e0
Offset	    : 664
Length	    : 264
Flags		 : 0x00000000
Severity	  : Fatal
Error		 : [b]BUSL0_SRC_ERR_M_NOTIMEOUT_ERR[/b] (Proc 0 Bank 0)
  Status	  : 0xf200004000000800
That error (BUSL0_SRC_ERR_M_NOTIMEOUT_ERR) means the processor sent out a read request to L0 cache, and there was a delay in return (either a cache miss, or invalid data in cache). If !cpuinfo is correct, your system does indeed have a 2.4GHz E4600 Core 2 Duo:
1: kd> !cpuinfo
CP  F/M/S Manufacturer  MHz PRCB Signature    MSR 8B Signature Features
 1  6,15,13 GenuineIntel 2419 000000a300000000				   211b3ffe
Given this part isn't overclocked, that would lend more credence to a cache issue on the CPU itself. You can try to increase voltage to fix it (not guaranteed to do so, though), and that can have some side-effects on the expected length of life of the part, or you can replace the CPU (either under warranty or otherwise). It stinks that this is audio-related, and workarounds might get your system to the point it doesn't crash, but that won't remove the fact you may have a hardware issue here.

#4 OP zakyr

zakyr

    Neowinian

  • Joined: 12-April 09

Posted 12 April 2013 - 02:21

Thank you. This certainly puts things in perspective.



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