Jump to content



Photo

All USB Ports have suddenly stopped working

usb

  • Please log in to reply
26 replies to this topic

#1 Zimmyantz

Zimmyantz

    Neowinian

  • Joined: 05-February 07

Posted 15 April 2013 - 09:23

Hi Neowinians,

Hopefully your pearls of wisdom can help me out once again.
On Friday night, I left my computer running while i slept, for updates to complete etc...(Done this many times).

On Saturday I went to use the PC and noticed my G5 and G15 Mouse/Keyboard were not lit up in the normal way, as if they were not plugged in. I decided to reboot, to see if that would fix the problem, unfortunately not, everything usb, including external hard drive and wireless adapter are not being picked up.

Decided that their may have been a power surge on the USB, so unplugged everything, left it for a few hours and retried, same result, nothing. Luckily I have a PS2 keyboard in reserve for just this occasion.

I then decided to see if a Windows 7 reinstall would cure the problem as I only really have that on my Primary. This also had no effect and the USB's are still not working.

OK I said, lets dismantle the PC and re-build, maybe something has some out, completely dis-assembled it, re-assembled it, tried boot up and again the USB's are not working.

This time, google searched the issue, on advise, tried to see if he registry key was set to 3 for the USBSTOR, as it was.
Also checked BIOS to ensure that USB was enabled, it is.

There was talks to a virus possibly doing this, but would the OS Reinstall not have hit that?

Next step is an RMA, so if anyone thinks they might know the issue, here are the PC Specs:

Windows 7 64bit
i5 3570K running at 4.2 (but have tried clear CMOS thinking it might cure my problem), so now at stock.
Noctua Heatsink
2gb Radeon 7950HD
8gb Corsair Vengeance Ram
MSI Z77A G45 Motherboard
OCZ Agility 3 SSD

Any help is appreciated

To Add, this includes the front USB Ports on the case.


#2 OP Zimmyantz

Zimmyantz

    Neowinian

  • Joined: 05-February 07

Posted 15 April 2013 - 09:30

As a side note, the USB's still give power as I was able to charge my phone....

#3 Haggis

Haggis

    Neowinian Senior

  • Tech Issues Solved: 10
  • Joined: 13-June 07
  • Location: Near Stirling, Scotland
  • OS: Debian 7
  • Phone: Samsung Galaxy S3 LTE (i9305)

Posted 15 April 2013 - 09:44

Try this:
Go to: Start > Control Panel > System > Hardware Tab > Device Manager
navigate down to USB Root HUB (all of them) > Right Click > Properties > Power Management Tab
Un check "allow the computer to turn off this device to save power".
Retry your USB device...It should work now...

And this:

Refresh the USB Stack
a. Bring up - Device Manager –
b. Expand USB Serial Controllers - RIGHT CLICK on EVERYTHING and UNINSTALL
all except the category itself.
c. REBOOT the computer.


also check USB is enabled in Bios

#4 OP Zimmyantz

Zimmyantz

    Neowinian

  • Joined: 05-February 07

Posted 15 April 2013 - 09:46

Will give this a try when I get home and let you know.

#5 TheExperiment

TheExperiment

    Reality Bomb

  • Tech Issues Solved: 1
  • Joined: 11-October 03
  • Location: Everywhere
  • OS: 8.1 x64

Posted 15 April 2013 - 10:42

Will give this a try when I get home and let you know.

I'd check that you have the latest UEFI code first if it's persisting on a reinstall (maybe you did but you didn't mention it)

I would suspect a hardware issue if it's persisting on a reinstall but USB3 isn't natively supported by Windows 7...your drivers could've been screwed up but I doubt it would affect the USB2 ports. (Stranger things have happened with old BIOSes, so who knows.)

#6 +Phouchg

Phouchg

    Resident Misanthrope

  • Tech Issues Solved: 9
  • Joined: 28-March 11
  • Location: Neowin Detainment Camp

Posted 15 April 2013 - 12:02

Flash latest BIOS, if possible.

Try any Linux LiveCD (USB 2.0 ports, of course). Will see immediately if it's hardware or Windows.

#7 OP Zimmyantz

Zimmyantz

    Neowinian

  • Joined: 05-February 07

Posted 15 April 2013 - 15:17

Phouchq,
Are you saying to install Linux, boot into that and see if usb works? (Never installed or used Linux)

#8 xendrome

xendrome

    In God We Trust; All Others We Monitor

  • Tech Issues Solved: 10
  • Joined: 05-December 01
  • OS: Windows 8.1 Pro x64

Posted 15 April 2013 - 15:18

does your USB keyboard work at the BIOS level? If so forget Linux, it's a Windows issue, if not, it's a hardware issue.

#9 firey

firey

    F͎̗͉͎͈͑͡ȉ͎̣̐́ṙ͖̺͕͙̓̌è̤̞͉̟̲͇̍̍̾̓ͥͅy͓̍̎̌̏̒

  • Tech Issues Solved: 6
  • Joined: 30-October 05
  • Location: Ontario, Canada
  • OS: Windows 7
  • Phone: Android (4.1.2)

Posted 15 April 2013 - 15:20

Phouchq,
Are you saying to install Linux, boot into that and see if usb works? (Never installed or used Linux)


No, he is saying use a live cd and see if the usb works. No need to install anything.

#10 OP Zimmyantz

Zimmyantz

    Neowinian

  • Joined: 05-February 07

Posted 15 April 2013 - 15:23

USB's are definitely NOT working in BIOS, is the board knackered?

#11 +warwagon

warwagon

    Only you can prevent forest fires.

  • Tech Issues Solved: 2
  • Joined: 30-November 01
  • Location: Iowa

Posted 15 April 2013 - 15:30

in the Bios a USB keyboard should at least function. Sounds like a knackered board. But I would recommend unplugging it the power, disconnecting the power supply from the MB, removing the battery and then hitting the power button a few times and then reconnecting everything and trying it again. If that doesn't work I think your board needs an RMA.

#12 Haggis

Haggis

    Neowinian Senior

  • Tech Issues Solved: 10
  • Joined: 13-June 07
  • Location: Near Stirling, Scotland
  • OS: Debian 7
  • Phone: Samsung Galaxy S3 LTE (i9305)

Posted 15 April 2013 - 16:00

did u check it is enabled in thr bios?

#13 OP Zimmyantz

Zimmyantz

    Neowinian

  • Joined: 05-February 07

Posted 15 April 2013 - 16:02

Warwagon, i've done all that except take the battery off the motherboard....should i deffo try taking the battery out as well?

#14 +warwagon

warwagon

    Only you can prevent forest fires.

  • Tech Issues Solved: 2
  • Joined: 30-November 01
  • Location: Iowa

Posted 15 April 2013 - 16:06

Ya I would try that.

#15 Azies

Azies

    Neowinian Senior

  • Joined: 19-January 10

Posted 15 April 2013 - 16:08

did u check it is enabled in thr bios?



................................ Do you think that if it wasn't enabled in BIOS, he'd be getting power from them? All these suggestions are basically like throwing darts at a dartboard and suggesting that idea next.

OP, the board is screwed, RMA it.