Zimmyantz Posted April 15, 2013 Share Posted April 15, 2013 Hi Neowinians, Hopefully your pearls of wisdom can help me out once again. On Friday night, I left my computer running while i slept, for updates to complete etc...(Done this many times). On Saturday I went to use the PC and noticed my G5 and G15 Mouse/Keyboard were not lit up in the normal way, as if they were not plugged in. I decided to reboot, to see if that would fix the problem, unfortunately not, everything usb, including external hard drive and wireless adapter are not being picked up. Decided that their may have been a power surge on the USB, so unplugged everything, left it for a few hours and retried, same result, nothing. Luckily I have a PS2 keyboard in reserve for just this occasion. I then decided to see if a Windows 7 reinstall would cure the problem as I only really have that on my Primary. This also had no effect and the USB's are still not working. OK I said, lets dismantle the PC and re-build, maybe something has some out, completely dis-assembled it, re-assembled it, tried boot up and again the USB's are not working. This time, google searched the issue, on advise, tried to see if he registry key was set to 3 for the USBSTOR, as it was. Also checked BIOS to ensure that USB was enabled, it is. There was talks to a virus possibly doing this, but would the OS Reinstall not have hit that? Next step is an RMA, so if anyone thinks they might know the issue, here are the PC Specs: Windows 7 64bit i5 3570K running at 4.2 (but have tried clear CMOS thinking it might cure my problem), so now at stock. Noctua Heatsink 2gb Radeon 7950HD 8gb Corsair Vengeance Ram MSI Z77A G45 Motherboard OCZ Agility 3 SSD Any help is appreciated To Add, this includes the front USB Ports on the case. Link to comment Share on other sites More sharing options...
Zimmyantz Posted April 15, 2013 Author Share Posted April 15, 2013 As a side note, the USB's still give power as I was able to charge my phone.... Link to comment Share on other sites More sharing options...
Haggis Veteran Posted April 15, 2013 Veteran Share Posted April 15, 2013 Try this: Go to: Start > Control Panel > System > Hardware Tab > Device Manager navigate down to USB Root HUB (all of them) > Right Click > Properties > Power Management Tab Un check "allow the computer to turn off this device to save power". Retry your USB device...It should work now... And this: Refresh the USB Stack a. Bring up - Device Manager ? b. Expand USB Serial Controllers - RIGHT CLICK on EVERYTHING and UNINSTALL all except the category itself. c. REBOOT the computer. also check USB is enabled in Bios Link to comment Share on other sites More sharing options...
Zimmyantz Posted April 15, 2013 Author Share Posted April 15, 2013 Will give this a try when I get home and let you know. Link to comment Share on other sites More sharing options...
spaceelf Posted April 15, 2013 Share Posted April 15, 2013 Will give this a try when I get home and let you know. I'd check that you have the latest UEFI code first if it's persisting on a reinstall (maybe you did but you didn't mention it) I would suspect a hardware issue if it's persisting on a reinstall but USB3 isn't natively supported by Windows 7...your drivers could've been screwed up but I doubt it would affect the USB2 ports. (Stranger things have happened with old BIOSes, so who knows.) Link to comment Share on other sites More sharing options...
Phouchg Posted April 15, 2013 Share Posted April 15, 2013 Flash latest BIOS, if possible. Try any Linux LiveCD (USB 2.0 ports, of course). Will see immediately if it's hardware or Windows. +Warwagon 1 Share Link to comment Share on other sites More sharing options...
Zimmyantz Posted April 15, 2013 Author Share Posted April 15, 2013 Phouchq, Are you saying to install Linux, boot into that and see if usb works? (Never installed or used Linux) Link to comment Share on other sites More sharing options...
xendrome Posted April 15, 2013 Share Posted April 15, 2013 does your USB keyboard work at the BIOS level? If so forget Linux, it's a Windows issue, if not, it's a hardware issue. Link to comment Share on other sites More sharing options...
firey Posted April 15, 2013 Share Posted April 15, 2013 Phouchq, Are you saying to install Linux, boot into that and see if usb works? (Never installed or used Linux) No, he is saying use a live cd and see if the usb works. No need to install anything. Link to comment Share on other sites More sharing options...
Zimmyantz Posted April 15, 2013 Author Share Posted April 15, 2013 USB's are definitely NOT working in BIOS, is the board knackered? Link to comment Share on other sites More sharing options...
+Warwagon MVC Posted April 15, 2013 MVC Share Posted April 15, 2013 in the Bios a USB keyboard should at least function. Sounds like a knackered board. But I would recommend unplugging it the power, disconnecting the power supply from the MB, removing the battery and then hitting the power button a few times and then reconnecting everything and trying it again. If that doesn't work I think your board needs an RMA. Link to comment Share on other sites More sharing options...
Haggis Veteran Posted April 15, 2013 Veteran Share Posted April 15, 2013 did u check it is enabled in thr bios? Link to comment Share on other sites More sharing options...
Zimmyantz Posted April 15, 2013 Author Share Posted April 15, 2013 Warwagon, i've done all that except take the battery off the motherboard....should i deffo try taking the battery out as well? Link to comment Share on other sites More sharing options...
+Warwagon MVC Posted April 15, 2013 MVC Share Posted April 15, 2013 Ya I would try that. Link to comment Share on other sites More sharing options...
Azies Posted April 15, 2013 Share Posted April 15, 2013 did u check it is enabled in thr bios? ................................ Do you think that if it wasn't enabled in BIOS, he'd be getting power from them? All these suggestions are basically like throwing darts at a dartboard and suggesting that idea next. OP, the board is screwed, RMA it. djdanster 1 Share Link to comment Share on other sites More sharing options...
spaceelf Posted April 15, 2013 Share Posted April 15, 2013 OP, the board is screwed, RMA it. I would agree with you if hes updated the BIOS (UEFI code I mentioned.) I had an issue on my X58 very recently that was messing with the USB and fixed in an update. Still, most likely needs RMA yes. Link to comment Share on other sites More sharing options...
fusi0n Posted April 15, 2013 Share Posted April 15, 2013 yeah.. as stated.. i second the RMA =) Link to comment Share on other sites More sharing options...
Zimmyantz Posted April 15, 2013 Author Share Posted April 15, 2013 OK, so I have sent the RMA request and await the results. In the mean time, the only thing I had not checked are the power options in Device Manager, so I went to take a look...no power tab on Windows 7. OK I thought, will go into main power options in control panel, when i click..nothing happens... Tried the .cpl from run and got the same. Thought ok, ill check services in administrative tools......BOOM, WTF?! All my services except a few are set to disabled...... Thought i would look at my work laptop (also Windows 7) and all of those are set to Manual except a few..... Anyone know why this may be? Link to comment Share on other sites More sharing options...
Zimmyantz Posted April 15, 2013 Author Share Posted April 15, 2013 Scratch the above, sorted that part...still getting power from USB's, but not recognising anything thats plugged in. Hopefully its RMA without a problem, only 8 months old.... Link to comment Share on other sites More sharing options...
srbeen Posted April 15, 2013 Share Posted April 15, 2013 Drivers have done this to me before, as well as a corrupt CMOS. If drivers are good (no ! ) clear the CMOS and reboot, bet it'll find new devices. Also burning and booting a live disc like ubuntu should work with USB ports as well. Link to comment Share on other sites More sharing options...
Zimmyantz Posted April 15, 2013 Author Share Posted April 15, 2013 already tried that mate, no joy :( Link to comment Share on other sites More sharing options...
JustGeorge Posted April 15, 2013 Share Posted April 15, 2013 Tried deleting all USB controllers in the device manager and rebooting? Link to comment Share on other sites More sharing options...
Zimmyantz Posted April 15, 2013 Author Share Posted April 15, 2013 yeah, usb is not even working in Bios. They all however, give power to charge. Link to comment Share on other sites More sharing options...
Hum Posted April 15, 2013 Share Posted April 15, 2013 OK, so I have sent the RMA request and await the results. In the mean time, the only thing I had not checked are the power options in Device Manager, so I went to take a look...no power tab on Windows 7. OK I thought, will go into main power options in control panel, when i click..nothing happens... Tried the .cpl from run and got the same. Thought ok, ill check services in administrative tools......BOOM, WTF?! All my services except a few are set to disabled...... Thought i would look at my work laptop (also Windows 7) and all of those are set to Manual except a few..... Anyone know why this may be? V-I-R-U-S Link to comment Share on other sites More sharing options...
Zimmyantz Posted April 15, 2013 Author Share Posted April 15, 2013 Hum, done a clean wipe, ran about 5 different malware, spyware, av and found nothing. Link to comment Share on other sites More sharing options...
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