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Bryan84

Is my "Enter" key really spoilt now? Razor Blackwidow

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e395e8c8aa8c11e28bc322000a9d0dcb_7.jpg

So sad. I press it downed and it jammed. I used a screw driver to try pop it out, and it became like this. :(

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Yep, it's done!

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e395e8c8aa8c11e28bc322000a9d0dcb_7.jpg

So sad. I press it downed and it jammed. I used a screw driver to try pop it out, and it became like this. :(

In theory you only blow up the "stabilizer" part, if you put the key back on it should work as normally, problem is that it may pop out with force on one of the sides of the key, since the stabilizers are gone. (My keyboard has red switches and switches but no metallic thingy...)

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Oh no. this sucks. :( I placed it back and it doesn't seem to feel the same anymore. :(

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Thanks, we have received your inquiry at the Razer Support Center.

Generally all inquiries are answered well within one working day. Occasionally, due to some inquires taking more research than others and also due to excessive demand, a reply may take longer than 24 hours. Please accept our apologies in advance for any reply that exceeds this time frame, but be assured we are working hard to get back to you as quickly as possible.

For your records, your case number is: 00097668

Best Regards,

The Razer Support Team

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Glue works wonders

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Looks fixable to me,but spoilt isn't a word

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temporarily is back in now but it feels so stiff. :(

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^ Some of my dates say the same thing.

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Looks fixable to me,but spoilt isn't a word

It is a word in British English, meaning the same as spoiled.

Have those two black pieces broken off the key? If so, it looks fixable if you can get a replacement key.

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I very much dislike policing the grammar police.

...but spoilt isn't a word

http://www.merriam-w...ctionary/spoilt
spoil

verb

spoiled \?spo?i(-?)ld, ?spo?i(-?)lt\ also spoilt \?spo?i(-?)lt\ spoil?ing

http://oxforddictionaries.com/us/definition/american_english/spoilt?q=spoilt

http://en.wiktionary.org/wiki/spoilt

http://dictionary.reference.com/browse/spoilt?s=t

http://thesaurus.com/browse/spoilt

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razer support is pretty good. i got a jacked up battery with my razer naga, and they sent me another battery within a week.

they made sure to let me know that it was a rare one time replacement though lol

I've heard pretty poor things about Razer support. It has what has kept me from buying a ultimate blackwidow 2013 KB

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It's fixable, but the fix would only be temporary at best.

Btw, I detect you've been eating cheetos while typing...

eorah9O.jpg

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razer support is pretty good. i got a jacked up battery with my razer naga, and they sent me another battery within a week.

they made sure to let me know that it was a rare one time replacement though lol

My experience with razer support is exactly the opposite. My $130 razer mouse had an issue and not only did they make me pay for shipping for the replacement, I had to send my original to them first, and I had to pay for that as well. So may $130 mouse ended up costing me close to $170.

Imo everyone should stay as far away from razer products as they can. They're very cheaply made and they're basically designer products so they cost an arm and a leg.

To the OP...good luck getting it replaced. If you bought it within a year it should still be under warranty but like with my situation they'll probably make you pay for shipping.

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Tip #1 when buying a mechanical keyboard: Make sure it comes with a key remover tool or else what u see in the picture could happen to you. :p

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I've heard pretty poor things about Razer support. It has what has kept me from buying a ultimate blackwidow 2013 KB

i dunno man ive only heard good things and this topped it for me http://www.neowin.net/news/razer-to-honor-orders-made-with-fake-90-percent-off-coupon

but in the OP's case i dont know what support will do for him as he broke the key using a screwdriver to pry it up maybe he can buy a new key + pieces from their support team i dunno

My experience with razer support is exactly the opposite. My $130 razer mouse had an issue and not only did they make me pay for shipping for the replacement, I had to send my original to them first, and I had to pay for that as well. So may $130 mouse ended up costing me close to $170.

Imo everyone should stay as far away from razer products as they can. They're very cheaply made and they're basically designer products so they cost an arm and a leg.

To the OP...good luck getting it replaced. If you bought it within a year it should still be under warranty but like with my situation they'll probably make you pay for shipping.

that sounds about right, MOST companies have you pay for shipping to them when dealing with RMA, ive yet to have a company pay for me to ship it to them

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i dunno man ive only heard good things and this topped it for me http://www.neowin.ne...cent-off-coupon

but in the OP's case i dont know what support will do for him as he broke the key using a screwdriver to pry it up maybe he can buy a new key + pieces from their support team i dunno

that sounds about right, MOST companies have you pay for shipping to them when dealing with RMA, ive yet to have a company pay for me to ship it to them

Well, in comparison, Logitech doesn't. 3 times I've used their customer support. All 3 times they sent out replacements with no questions asked, I could keep my original products, and I didn't have to pay for shipping.

For reference though, the 3 times were for minor cosmetic issues, as well. Like the rubber coating starting to peel off on the grip for my G9 mouse. The razer mouse I sent back had an issue with the mouse wheel and the charging cord started fraying that made it unuseable.

Here's something else to consider. The third time I had to get help from logitech customer support my product was past it's 3 year warranty/purchase date. They still helped me with no questions asked. The issues I had with my $130 razer mouse all happened within 3 months of purchase.

Of course, maybe I just got lucky and some nice support people helped me with my logitech issues and the guy at razer was just a dick.

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It's fixable, but the fix would only be temporary at best.

Btw, I detect you've been eating cheetos while typing...

the Cheetos police ! :woot:

th?id=H.4899609446580458&pid=15.1&H=160&W=120

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Well, in comparison, Logitech doesn't. 3 times I've used their customer support. All 3 times they sent out replacements with no questions asked, I could keep my original products, and I didn't have to pay for shipping.

For reference though, the 3 times were for minor cosmetic issues, as well. Like the rubber coating starting to peel off on the grip for my G9 mouse. The razer mouse I sent back had an issue with the mouse wheel and the charging cord started fraying that made it unuseable.

Here's something else to consider. The third time I had to get help from logitech customer support my product was past it's 3 year warranty/purchase date. They still helped me with no questions asked. The issues I had with my $130 razer mouse all happened within 3 months of purchase.

thats because you didnt have to send the old in, many companies make you do this and of course you shipping it to them will cost. Many companies have the practice you just spoke about too, they send you a replacement without wanting the old they wont charge you shipping

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super glue everything?

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You should use a keycap removal tool next time instead of prying these things out with a screwdriver.

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thats because you didnt have to send the old in, many companies make you do this and of course you shipping it to them will cost. Many companies have the practice you just spoke about too, they send you a replacement without wanting the old they wont charge you shipping

None of that changes the fact that pretty much every single razer product I've owned died within 6 months of purchase. And I've owned many razer products, not just one or two. But 5 or 6 different razer mice, and I take care of my stuff.

And I don't care about "many companies". I used Logitech vs razer as a comparison because they both make peripherals and I have owned and own many of their products. My experience with logitech vs. razer is a night and day difference.

I'm not saying logitech products are without their flaws, because they aren't. But their customer support makes those flaws hurt less when you invest a lot of cash into a product and something goes wrong.

Having to pay nearly $40 dollars extra on a brand new product that already cost $130 that had issues that should have been worked out in a simple QA testing session is not acceptable and that was the last time I have ever spent any money on razer.

In any case, none of this has to do with the OP. Sorry. :rofl:

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I'm sure some crazy glue could fix it. Or duct tape, lol!!

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Looks fixable to me,but spoilt isn't a word

Actually, spoilt is a word.

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My experience with razer support is exactly the opposite. My $130 razer mouse had an issue and not only did they make me pay for shipping for the replacement, I had to send my original to them first, and I had to pay for that as well. So may $130 mouse ended up costing me close to $170.

Imo everyone should stay as far away from razer products as they can. They're very cheaply made and they're basically designer products so they cost an arm and a leg.

To the OP...good luck getting it replaced. If you bought it within a year it should still be under warranty but like with my situation they'll probably make you pay for shipping.

Won't there be a local office (Singapore) that they will ask me to send to? I hope so. Have not heard from Support yet.

I will still try to get a mechanical keyboard but not with Razer anymore. :(

Any comments about Steel Series instead? :)

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