I've heard pretty poor things about Razer support. It has what has kept me from buying a ultimate blackwidow 2013 KB
i dunno man ive only heard good things and this topped it for me http://www.neowin.ne...cent-off-coupon
but in the OP's case i dont know what support will do for him as he broke the key using a screwdriver to pry it up maybe he can buy a new key + pieces from their support team i dunno
that sounds about right, MOST companies have you pay for shipping to them when dealing with RMA, ive yet to have a company pay for me to ship it to them
My experience with razer support is exactly the opposite. My $130 razer mouse had an issue and not only did they make me pay for shipping for the replacement, I had to send my original to them first, and I had to pay for that as well. So may $130 mouse ended up costing me close to $170.
Imo everyone should stay as far away from razer products as they can. They're very cheaply made and they're basically designer products so they cost an arm and a leg.
To the OP...good luck getting it replaced. If you bought it within a year it should still be under warranty but like with my situation they'll probably make you pay for shipping.