Sorry, Google, but consumers just don't like you

[vcfan]

While the Mobile Phone Market has grown to near saturation level, customer loyalty to service providers, mobile devices and operating systems has shrunk to new lows, even among those customers that are considered "Promoters" of the brand

Semi-annual and monthly research conducted by Phoenix Marketing International among wireless users indicates that over 1/3 of current wireless customers intend on switching service providers in the next year and nearly 2/3 plan on replacing their current mobile device with one from a different manufacturer. A startling 25% of so called service provider ?promoters? plan on switching providers in the next year.

Read more here:

http://www.phoenixmi.com/index.php/site/story_content/?company_id=1894

Now to my point. Take a look at this chart.

This is ridiculous. Ok,if it was one or two manufacturers,one could say its the junky build quality, but look at the android manufacturers. People are not happy they are being pushed into buying these devices by the carriers. Its obvious what the problem is. Yet we keep hearing about all this "demand" for android that turns out is artificial and people cant wait until their contract is up to dump their phones. Why carriers keep insisting on pushing this stuff is beyond me. Consumers are not happy.

[cork1958]

As far as the title of this topic goes, you can definitely put me down as a Google hater!!

Never have and never will like them or their products! :x

People are always switching and what not due to competition/choices and the fact that they think they HAVE to be up on everything when older stuff still works!!

One of the few things you may have a decent choice on.

[techbeck]

What, no WP/Nokia devices? And who is to say Android users don't want to switch to a different Android manufacturer.

Handset Manufacturers Likey To switch...to what platform/manufacturer?

[yowanvista]

Sure, a U.S research but U.S ? The rest of the world so the claim is bs.

[Astra.Xtreme]

Why carriers keep insisting on pushing this stuff is beyond me. Consumers are not happy.

Probably because they receive higher profit margins on those. To them, money comes before quality.

[fusi0n]

I love Google. Their business model, phones, services.. AWESOME..

but.. Their privacy ops scare the **** out of them and I don't like it.

Not to "derail" the topic.. but seriously.. what if America does go through another civil war? Do you not think governments will be going through everyones crap to see what they are up too?

I didn't mean to go full bat **** crazy.. but just a thought.

[Skiver Veteran]

Seriously, People want to switch from Android based phones because they HAVE to choose certain models?

I'm not sure If I am just completely ignorant (most likely) or unable to follow the article (also likely) but are there even phones out there that support different OS's out of the box?

Can I go out and by a Nokia xyz and choose whether it comes with a Windows, Apple, Google OS? I didn't think I could?

Also - i see nowhere in that article that seems to suggest that users switching has ANYTHING to do with the them dislike any particular OS at all, in fact all it really says is that there is no such thing as loyalty in the smart phone market and people are happy to chop and change.

I'm sorry but this just seems like the OP is reading into an article because of their own dislike of android based phones.

[Hum]

I do not trust Google :p

[techbeck]

I do not trust Google :p

I dont trust anyone with my data. Why I keep it secure and offline. Besides, this article has nothing to do with Android/Google. It has to do with service providers and device manufacturers.

[gameboy1977]

I never trust google. They have dark side company I sense. *holding lightsaber*

[red.]

Are you basing the title on a different article because there's no mention of Google or Android in it...

[techbeck]

Are you basing the title on a different article because there's no mention of Google or Android in it...

There was a front page editorial yesterday titled "Sorry, Microsoft, but consumers just don't like you"

[vcfan]

What, no WP/Nokia devices? And who is to say Android users don't want to switch to a different Android manufacturer.

but when close to and over 80% want to jump ship from EVERY every single manufacturer that shares one thing in common, android, that says something.

[techbeck]

but when close to and over 80% want to jump ship from EVERY every single manufacturer that shares one thing in common, android, that says something.

And who says that people are not switching from Samsung to Motorola or another android manufacturer. Just because most of the manufacturers are Android, doesnt mean they are switching away from the platform.

[CJ33]

I went from LG to HTC to Samsung. All were Android. I like to have choice; this has nothing to do with Google.

[strotee]

I thought the thread title sounded awfully familiar. Sorry, Microsoft, but consumers just don't like you Surely, we can come up with a more original title for this thread.

[Skiver Veteran]

but when close to and over 80% want to jump ship from EVERY every single manufacturer that shares one thing in common, android, that says something.

It says they didn't like their phone, not that they didn't like the OS... that is just a massive assumption! What that article doesnt say is what they are switching for. If an HTC user is dropping their Android phone for a Samsung Android phone then this proves absolutely nothing.

You are assuming that the switchers are switching to a phone that has a different OS when the article mainly focuses on handset and providers.

[fusi0n]

I do not trust Google :p

Who do you trust.. Would it be more secure to run Ubuntu Phone on my Nexus?

[vcfan]

And who says that people are not switching from Samsung to Motorola or another android manufacturer. Just because most of the manufacturers are Android, doesnt mean they are switching away from the platform.

that happens,yes you and others might do this, but 80% ? really? with every android manufacturer? that isnt normal. what im theorizing is more plausible than what you are theorizing.

I thought the thread title sounded awfully familiar. Sorry, Microsoft, but consumers just don't like you Surely, we can come up with a more original title for this thread.

yes,its a play on Andy Weirs article.

[techbeck]

that happens,yes you and others might do this, but 80% ? really? with every android manufacturer? that isnt normal. what im theorizing is more plausible than what you are theorizing.

Then why isnt Nokia in the list. Is everyone going from Android to Apple then? Why isnt Android, iOS, or WP even mentioned? What you posted, and the source, does not support your assumptions. People are probably switching away from android, as well as iOS and WP but the article doesnt specify or even mention the platforms and how many are leaving a certain platform.

[Brandon]

that happens,yes you and others might do this, but 80% ? really? with every android manufacturer? that isnt normal. what im theorizing is more plausible than what you are theorizing.

No, actually he's right.

The average consumer is probably going to buy based on price first, features second. If this month's flavor of android phones that are free on contract are LG, guess who's getting sales? If next month, it's Samsung, it's them.

And then even on the high end, it's all over. I have a Galaxy Nexus. Before that, a Galaxy S, Before that, an HTC MyTouch.

Next phone? Who knows? I'm tempted to get a Nexus 4 (LG), but will wait until summer to see what else comes out. Whoever can provide the best specs wins.

[Phouchg]

I take a severe dislike of pretty much anything the world's largest ad broker does or does not, but even I must say that this thread is exceptionally malformed. Google is not Android, US isn't the world and consumers don't know what they want.

And as much as I'm paranoid and Android's full of crap, I'd take Android over anything else there is (except a proper OS, be it Windows or Linux, on a tablet) any day.

[Knife Party]

for some reason I see "

"Sorry, Microsoft, but consumers just don't like you"

. Seriously what a flame-bait title...no really... Stop assuming US mobile trends apply to all the markets these manufacturers operate in, its a low blow :/

[vcfan]

Then why isnt Nokia in the list. Is everyone going from Android to Apple then? Why isnt Android, iOS, or WP even mentioned? What you posted, and the source, does not support your assumptions. People are probably switching away from android, as well as iOS and WP but the article doesnt specify or even mention the platforms and how many are leaving a certain platform.

you're assuming they even know the OS the phone is running is android.I bet you most don't know what the OS is. Im not saying they are moving to a different platform. They buy a phone,say this sucks im switching next time and try something else. rinse repeat. They dont know better and are not as informed about OSes and platforms,except maybe iphone. They go to a carrier,see a phone that they think they like and buy it. If it were 1 or 2 manufacturers,ok you can say maybe this manufacturer is making junky phones,but when 80% of users from all the major android manufacturers want to dump the current manufacturer of the device, you have a problem. Yes i agree some people switch,but if 80% are unsatisfied, what makes you think they will be satisfied with another manufacturer if 80% of users of that manufacturer wants to dump that manufacturer.

[Growled Member]

I love Google. Their business model, phones, services.. AWESOME..

but.. Their privacy ops scare the **** out of them and I don't like it.

Same here. To me it's worth it, though. I love all Google products, including Android and Chromebooks. I wouldn't use anything else. I actually shocked a guy in Best Buy. He wanted to sale me a iPhone and I told him I was an Android guy. He really didn't know what to say.