Jump to content

Question

Posted

My Seagate Expansion 1TB External Hard Disk is having problems. It fell from 1.5 ft. height and from that onwards, the computer is not detecting it and it also auto disconnects itself less than a minute after connecting it. Its a USB 3.0 External HDD. It was once detected and I tried to recover it but it got disconnected. Any solutions please? :(

Share this post


Link to post
Share on other sites

42 answers to this question

  • 0

Posted

The drive fell from 1.5 FT, as already stated this most likely damaged something in the case (circuit board that converts your sata/pata connection to USB) or the drive itself is damaged.

As already suggested - take the drive OUT and directly connect it to your computer via its sata or pata connection. Or use another USB to drive cable.. They are fairly cheap around $20 or so here in the the US, and can be ordered from any online shop if you don't have a place to buy one.

If the drive works when directly connected to your machine or via a usb drive cable..

eample
[url="http://www.newegg.com/Product/Product.aspx?Item=N82E16812232002"]http://www.newegg.co...N82E16812232002[/url]

[attachment=334288:usbcable.jpg]

Then you could just buy a replacement case for it... Or just use it internal, etc. If does not work when directly connected to your computer or via another usb cable like above - then it was most likely damaged in the fall. I doubt warranty covers dropping them.. So you might just be out of luck, you could contact them and ask if warranty covers you dropping it from 1.5 feet. Good luck with that ;)
1 person likes this

Share this post


Link to post
Share on other sites
  • 0

Posted

[quote name='BudMan' timestamp='1369230065' post='595705466']
The drive fell from 1.5 FT, as already stated this most likely damaged something in the case (circuit board that converts your sata/pata connection to USB) or the drive itself is damaged.

As already suggested - take the drive OUT and directly connect it to your computer via its sata or pata connection. Or use another USB to drive cable.. They are fairly cheap around $20 or so here in the the US, and can be ordered from any online shop if you don't have a place to buy one.

If the drive works when directly connected to your machine or via a usb drive cable..

eample
[url="http://www.newegg.com/Product/Product.aspx?Item=N82E16812232002"]http://www.newegg.co...N82E16812232002[/url]



[attachment=334288:usbcable.jpg]

Then you could just buy a replacement case for it... Or just use it internal, etc. If does not work when directly connected to your computer or via another usb cable like above - then it was most likely damaged in the fall. I doubt warranty covers dropping them.. So you might just be out of luck, you could contact them and ask if warranty covers you dropping it from 1.5 feet. Good luck with that ;)
[/quote]

What do I do to the PCB?

[quote name='Mindovermaster' timestamp='1369227269' post='595705312']
Did you initialize the drive? Go to Disk settings, see if it is there.
[/quote]

Where?

Share this post


Link to post
Share on other sites
  • 0

Posted

Arun, throw away the PCB..

Initialize: [url="http://www.ehow.com/how_2224638_initialize-new-disks.html"]http://www.ehow.com/how_2224638_initialize-new-disks.html[/url]

Share this post


Link to post
Share on other sites
  • 0

Posted

"What do I do to the PCB?"

What?? You don't do anything with the circuit board in the case (PCB - Printed Circuit Board).. It was most likely damaged in the fall.

I think there is a bit of language barrier so far in this thread. You have been told MULTIPLE times to open up the case and take the drive out and connect it to your PC directly.. I don't know how else to explain this too you. I would suggest you have a friend that understands english better read this thread and translate for you.
1 person likes this

Share this post


Link to post
Share on other sites
  • 0

Posted

[quote name='BudMan' timestamp='1369231351' post='595705556']
"What do I do to the PCB?"

What?? You don't do anything with the circuit board in the case (PCB - Printed Circuit Board).. It was most likely damaged in the fall.

I think there is a bit of language barrier so far in this thread. You have been told MULTIPLE times to open up the case and take the drive out and connect it to your PC directly.. I don't know how else to explain this too you. I would suggest you have a friend that understands english better read this thread and translate for you.
[/quote]

I am sorry for understanding after a lot of time...I don't know much about the hard drive technologies :) . I'll ask a technician to connect it to the CPU. I'll ask later if I have any query. :)

Share this post


Link to post
Share on other sites
  • 0

Posted

[quote name='BudMan' timestamp='1369231351' post='595705556']
"What do I do to the PCB?"

What?? You don't do anything with the circuit board in the case (PCB - Printed Circuit Board).. It was most likely damaged in the fall.

I think there is a bit of language barrier so far in this thread. You have been told MULTIPLE times to open up the case and take the drive out and connect it to your PC directly.. I don't know how else to explain this too you. I would suggest you have a friend that understands english better read this thread and translate for you.
[/quote]

Go easy on him Bud, he's 15 and his English is better than some other people on this forum.

P.S. How's your Tamil?

Share this post


Link to post
Share on other sites
  • 0

Posted

[quote name='spikey_richie' timestamp='1369234895' post='595705746']


Go easy on him Bud, he's 15 and his English is better than some other people on this forum.

P.S. How's your Tamil?
[/quote]

Lol! Thank you very much for the compliment :)...by the way, I am fluent in Telugu, don't know much Tamil. :p

Share this post


Link to post
Share on other sites
  • 0

Posted

I wasn't meaning to be hard on him, just stating what I saw as an issue with the discussion. His english is much better than my any other language on the planet..

Just that it seemed there was something being loss in the translation - be it lack of understanding of the technical terms, etc.

I have nothing but the greatest of respect for anyone that even can converse at basic level in multiple languages.. I can ask for the bathroom or a beer in spanish and german and french.. But thats about it ;)

Technical terms can be the hardest between languages, I tried to be basic in my description of what needed to be done. Along with spelling out the PCB acronym being used, etc.

Not sure how to say take the hard drive out of the case and directly connect it to your computer any simpler?

<snipped per OP request>

Share this post


Link to post
Share on other sites
  • 0

Posted

Yeah BudMan is a great contribution to this forum :)
He meant no harm
1 person likes this

Share this post


Link to post
Share on other sites
  • 0

Posted

To enlighten you OP, here is a video on how to do what everyone is suggesting (take the HDD out of the black case and then connect that HDD internally) .

Its quite simple and dont be scared. Last night I took apart my Seagate GoFlex 750GB drive, so I could use it as a hot swap.

Video:
http://www.youtube.com/watch?v=dW0d0u-FqoE
1 person likes this

Share this post


Link to post
Share on other sites
  • 0

Posted

[quote name='YounGMessiah' timestamp='1369251739' post='595706604']
To enlighten you OP, here is a video on how to do what everyone is suggesting (take the HDD out of the black case and then connect that HDD internally) .

Its quite simple and dont be scared. Last night I took apart my Seagate GoFlex 750GB drive, so I could use it as a hot swap.

Video:
http://www.youtube.com/watch?v=dW0d0u-FqoE
[/quote]

Thank you very much! :D

Share this post


Link to post
Share on other sites
  • 0

Posted

I am back, with a new problem. I took out the hard drive from the casing, tried to connect it internally, but the hard drive was the same as it was before externally. What do I do?

Share this post


Link to post
Share on other sites
  • 0

Posted

Have you tried it, internally with a Linux boot-CD?

Share this post


Link to post
Share on other sites
  • 0

Posted

You're SOL. Warrenty doesn't cover physically dammaged components. And you scratched the platters of your HDD.

BTW. Seagate sucks. Lost 1.5 TB of crucial data because the damn thing didn't want to work a week after buying, and seagate wouldn't do anything about it.

Seagate. A company to stay away from.

Share this post


Link to post
Share on other sites
  • 0

Posted

I had a Western Digital 1.5TB that I broke the SATA/Power connectors off. I sent in a RMA, and they just gave me a new drive. :)

Share this post


Link to post
Share on other sites
  • 0

Posted

I am in the same situation as the OP. Mine was a laptop drive, partitioned into 3. One for windows, 2 for other. The 2 others work fine, but the First Windows OS partition does not. I will also try with linux.

Share this post


Link to post
Share on other sites
  • 0

Posted

On the advice of a technician, I am told to keep the hard drive in the refrigerator. Will this trick work?

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0

  • Recently Browsing   0 members

    No registered users viewing this page.