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Shopper angered at cashier's mobile phone ban

united kingdom stadium way dumbfounded checkout etiquette apologises

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#1 Hum

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Posted 05 July 2013 - 22:06

 A SUPERMARKET has apologised to a customer who was left speechless after being banned from using her mobile phone at a Crayford checkout.

Jo Clarke says the checkout assistant at Sainsbury’s refused to serve her until she hung up her phone.

The 26-year-old property manager was doing her midweek shop in the Stadium Way store at 5.40pm on June 24 when the bust-up happened.

She told News Shopper: "I was standing at the foot of the till waiting to bag my shopping up, yet the lady on the checkout was just staring at me, when I stopped my conversation and said: ‘Is everything ok?’

"‘She said: ‘I will not check your shopping out until you get off your mobile phone’.

"‘I ended my call swiftly, and said to the lady on the checkout: ‘Apologies, I didn’t realise that it was Sainsbury’s policy that you are unable to use your phone at the checkout’, and she said ‘Well you learn something new every day’."

On her way out of the store, Miss Clarke, of Alfriston Close, Crayford, double-checked with the customer services desk which confirmed this is not the company's policy.

 She said: "I was dumbfounded at the time so just hung up. I don’t know what she was playing at. I couldn’t believe how rude she was.

"When did she have the right to give me a lecture on checkout etiquette?

"I won’t be shopping there again - I’ll go to Waitrose in Dartford instead."

Miss Clarke has submitted an official complaint to Sainsbury’s but has not had a response yet.

A Sainsbury’s spokesman said: "We have apologised to Ms Clarke and offered her some vouchers. It isn’t our policy to not serve customers who are using a mobile phone.”

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#2 Roger H.

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Posted 05 July 2013 - 22:14

Guess this is part of the news stuff heard the other day in the UK/Europe? I wouldn't go as far as not serve someone that's being rude to me, just hurry them out and give as little services as possible without being rude. I try to at least get people to hold on or i'll call back if I was on the phone before getting to the cashier.



#3 OP Hum

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Posted 05 July 2013 - 22:18

She apparently does not think she is being rude, using her phone in public, without thought of other people.

 

We need wide-spread use of cell phone blockers. :s  Safety zones for our sanity.



#4 McKay

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Posted 05 July 2013 - 22:27

She apparently does not think she is being rude, using her phone in public, without thought of other people.

 

We need wide-spread use of cell phone blockers. :s  Safety zones for our sanity.

 

I don't think she was being rude. Using the phone. It didn't impede her ability to pack her bags. The cashier was very rude, holding people up because she refused to scan until the other person got off their phone.



#5 +LightEco

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Posted 05 July 2013 - 22:33

People don't realize just how rude this is until you actually have to deal with it in retail. I've dealt with enough people talking on phones ignoring you during checkout to say I fully support a ban on cell phones during. People need to realize that the person behind the counter is actually a person and should get your attention during the transaction. Especially when you are trying to ask that person a question or clarify a price or something and they just ignore you and act like you are being rude to their cell phone conversation.



#6 MasterTargus

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Posted 05 July 2013 - 22:41

Guess this is part of the news stuff heard the other day in the UK/Europe? I wouldn't go as far as not serve someone that's being rude to me, just hurry them out and give as little services as possible without being rude. I try to at least get people to hold on or i'll call back if I was on the phone before getting to the cashier.

I have no use for people that want to do business and talk on the phone at the same time but, evan less for people that hold up others just to prove a point. If that cashier worked for me he or she would be moping floors for the next six months for wasting everyones time.



#7 Javik

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Posted 05 July 2013 - 22:48

I've worked in retail and I don't give a crap if people use their phones or not. I did it for the money not because I felt some inane need to socialise with my customers. People on phones were almost always finished more quickly and that's good for everyone. We live in a fast paced world and people are going to use their phones in public, that's the whole point of the term MOBILE phone. Get over yourselves already.



#8 McKay

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Posted 05 July 2013 - 22:49

People don't realize just how rude this is until you actually have to deal with it in retail. I've dealt with enough people talking on phones ignoring you during checkout to say I fully support a ban on cell phones during. People need to realize that the person behind the counter is actually a person and should get your attention during the transaction. Especially when you are trying to ask that person a question or clarify a price or something and they just ignore you and act like you are being rude to their cell phone conversation.

 

I used to work in retail as a cashier. Served many people who were on their phones. I just let them pack one handed or with their phone in their shoulder, and simply pointed at the total bill instead of saying it. People have more important things than idle chit-chat with a cashier. Even if it's idle chit-chat with a friend.



#9 Rohdekill

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Posted 05 July 2013 - 22:51

WTF does the cashier need to discuss with the customer anyways?  All they do is slide cr@p across a scanner and place it in a bag.  Anyone can talk on a phone and count cash or present a credit card.  And, that's all done at the very end.  Nothing need be said up until payment is due, if anything need be said at all.



#10 +Tech Greek

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Posted 05 July 2013 - 22:54

Perhaps the rest of the line doesn't want to hear the conversation? As much as I enjoy hearing just how dreadful something is there's a time and a place...

Sometimes I wish that cellphones were never invented and that we were still stuck on pagers. 



#11 McKay

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Posted 05 July 2013 - 22:55

Perhaps the rest of the line doesn't want to hear the conversation? As much as I enjoy hearing just how dreadful something is there's a time and a place...

Sometimes I wish that cellphones were never invented and that we were still stuck on pagers. 

 

Should that cover people talking in general? You can hear their conversations too. Should any public area have strict silence enforced?



#12 Anibal P

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Posted 05 July 2013 - 22:57

WTF does the cashier need to discuss with the customer anyways?  All they do is slide cr@p across a scanner and place it in a bag.  Anyone can talk on a phone and count cash or present a credit card.  And, that's all done at the very end.  Nothing need be said up until payment is due, if anything need be said at all.

 

It's called common courtesy and you are proof it seems to have died lately, trust me your conversation on the phone is not that important or you wouldn't be at the store in the first place



#13 +Tech Greek

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Posted 05 July 2013 - 22:57

Should that cover people talking in general? You can hear their conversations too. Should any public area have strict silence enforced?

 

Common Sense & Respect - something the world seems to lack a little more day by day. I don't want to know about shaquikakas baby daddy in the line at the grocery store either. 



#14 Anibal P

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Posted 05 July 2013 - 22:59

Should that cover people talking in general? You can hear their conversations too. Should any public area have strict silence enforced?

 

People on cell phones love to yell their business in public, and we all know it's not a signal issue, they just think they are that important, and you aren't, same goes for anyone being loud in the store, just happens that they are usually on the phone to begin with 



#15 Javik

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Posted 05 July 2013 - 23:13

People who don't have cellphones do it as well, people can have annoyingly loud conversations without them, and yes some people can be annoying but that doesn't make them obliged to shut up for your convenience ;)

 

Don't like it? don't hang out in a public setting.