HP Pro 8600 AIO printer, Vista x64 on an HP computer. No surprise that the full software & drivers didn't install fully. It installed enough to print, establish wireless network connection. Not enough to scan or even access setting up scanning from the printer (to certain folder, etc.). Their "print & scan doctor" tool said "a driver is missing." OK - can I have a clue? Buy a vowel?
I'm looking for suggestions on how to pamper installing the full software / drivers, so it doesn't fail again. It's a serious issue w/ HP printer drivers. Many users (at direction of support people) just keep uninstalling / reinstalling, w/ no better results.
Everything's up to date on my system -AFAIK. MS installer & .Net framework are updated. I don't know why so many have problems installing the software so everything works (except bad programming) - especially scanning & faxing. I only need scanning. I NEVER have problems installing anything else - except Nvidia GPU drivers.
If anyone has a similar HP printer, how many hp services show in services.msc? This printer is showing NO HP entries in Services. And none for this printer in msconfig - startup.
I don't know how it differs from older HP printers, but other models I've seen had several services, like:
- HP CUE Device Discovery
- HP Network Device Support
- Net Driver HPZ12
- PML Driver HPZ12
And maybe others. The names of drivers / services for this printer that appear in services.msc may be different than those, but it has to have some - surely?
Those services were usually found in reg HKLM\System\CurrentControlSet\Services, IIRC. But they obviously didn't get installed there.
There are LOTS of logs from installation - can't find any (so far) that list errors installing drivers or creating reg entries.
I can do a full uninstall (using their L3 uninstaller utility in the installer package, but need to find out how to get it to install CORRECTLY. Wait till a full moon, or something... ANY suggestions?