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Android notifications woes (with whatsapp)

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#1 Draconian Guppy

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Posted 08 July 2013 - 00:24

So after being a long time apple user and long time iTunes hater :p... I managed to sell my iphone 4 and bought a samsung galaxy S4, did the same for my other half...

 

Keep in mind, this is a brand new, no-root, default phone.

 

The issue basically is notifications, for whatsapp ( at the moment since I haven't set up anything else that requires push, besides gmail).  The issue is once I turned the screen off, either manually or by itself. whatsapp notifications randomly stop arriving until I turned on the screen, completely close the app and open it again, the same goes for 2 other devices ( 3 in total).

 

Device #1. new s4, 

Device #2 new s4

Device #3 Samsung galaxy young running 4.1.2 JB.

 

 

Now, device #3 belongs to a friend of mine who told of these issues a couple of months ago, however I did pay attention as I just figured it was network connection or wifi or whatever be it.

 

I've googled the hell out of this and it is apparently an android issue:

 

 

 

The problem is this: 

http://code.google.c...detail?id=42272

It has been known for a while, a problem with ARP packages

 

Other links Ive found googling:

 

http://www.whatsapp....ndroid/20887936

 

http://forum.xda-dev....php?p=32965641

 

and several other phones as well:

 

tp://forum.xda-developers.com/showthread.php?t=1579094 - Galaxy Nexus
http://forums.androi...ly-delayed.html - Nexus 4
http://androidforums...ifications.html - HTC Evo 
http://forums.androi...tion-delay.html - Motorola Droid X
http://androidforums...tion-delay.html - Galaxy S2
http://androidforums...ifications.html - Samsung Galaxy S3
http://androidforums...tion-delay.html - HTC Hero
http://www.droidforu...ifications.html - Motorola Droid

 

 

 

it's not telco related in my case, because i had NO ISSUES on my iphone 4 nor my best half's  4s. 

 

 

Anyway, hopefully someone here has been through something similar and been able to fix it?



Best Answer Draconian Guppy , 24 July 2013 - 18:29

update, got a response from whatsapp team:

 

 

Hi,

Thanks for your message. Sorry for the inconvenience. This is a known issue and we are doing our best to improve WhatsApp in a future update.

Finn

Customer Support/Soporte al Cliente/Kundendienst

WhatsApp Support Team

Interested in translating for us? Please visit http://translate.whatsapp.com

Take a look at our FAQ: http://www.whatsapp.com/faq/

 

 

How they are selling software with broken push notifications (in part because of android), is a lawsuit if anyone had the money and time.

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#2 OP Draconian Guppy

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Posted 08 July 2013 - 13:45

healthy bump or morel like desperate bump



#3 Shahrad

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Posted 08 July 2013 - 13:53

I believe there is a way for Wi-fi to not be idle when screen turns off, I dont know if there is a setting for this for 3G though.



#4 tsupersonic

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Posted 08 July 2013 - 14:05

Yep, as Shahrad has said, Android by default will disconnect from WiFi to conserve power, so that's probably what's happening. Check your (advanced) wireless settings to make sure wireless isn't going into sleep mode - you can keep WiFi continually 'on' so it receives notifications.



#5 jren207

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Posted 08 July 2013 - 14:26

I've been noticing a similar situation happening with my Galaxy Nexus. Reading your post prompted me to investigate, and I think I may have found a solution to my own, and possibly your problem.

I've just un-ticked the circled option in the Advanced Wi-Fi Settings. If you have this option, then give it a try. I'll see how this setting change goes for me.

dB7jgXx.png

#6 Charisma

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Posted 08 July 2013 - 14:31

It may be a WhatsApp issue too... I have a BBZ10 and a couple of my friends have WP, and it's happened to both of us at times too. At the moment mine is fine, a few updates later, but for a while it would only pick up new notifications if I went into the app. Same for the WP people at other times in the "update cycle" as it were.

 

You may be able to tweak your device settings to fix it, not saying it's definitely the case, but keep it mind it may be the app itself too (or if it isn't now it might be later).



#7 B0mberman

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Posted 08 July 2013 - 14:36

congrats on the S4, im still on my S2 and still loving the experience. As others have said check under advanced wifi settings. One thing tho, I have noticed lately lag on gtalk messages coming through, no sure if this is the same issue, but anyways...  :s Maybe these issues are fixed with 4.3 update, who knows :D



#8 OP Draconian Guppy

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Posted 08 July 2013 - 15:00

I believe there is a way for Wi-fi to not be idle when screen turns off, I dont know if there is a setting for this for 3G though.

I have wifi when screen is on "always"

I believe there is a way for Wi-fi to not be idle when screen turns off, I dont know if there is a setting for this for 3G though.

yup, same as above, I have wifi set to "always on"

 

Yep, as Shahrad has said, Android by default will disconnect from WiFi to conserve power, so that's probably what's happening. Check your (advanced) wireless settings to make sure wireless isn't going into sleep mode - you can keep WiFi continually 'on' so it receives notifications.

Again, same as above.

 

I've been noticing a similar situation happening with my Galaxy Nexus. Reading your post prompted me to investigate, and I think I may have found a solution to my own, and possibly your problem.

I've just un-ticked the circled option in the Advanced Wi-Fi Settings. If you have this option, then give it a try. I'll see how this setting change goes for me.

dB7jgXx.png

 

Don't have that  option on 4.2.2

It may be a WhatsApp issue too... I have a BBZ10 and a couple of my friends have WP, and it's happened to both of us at times too. At the moment mine is fine, a few updates later, but for a while it would only pick up new notifications if I went into the app. Same for the WP people at other times in the "update cycle" as it were.

 

You may be able to tweak your device settings to fix it, not saying it's definitely the case, but keep it mind it may be the app itself too (or if it isn't now it might be later).

The weird thing is, it didn't happen on my iPhone 4 and my GFs 4s, So i'm guessing the issue would be whatsapp on android, however if you check my OP, I even did their recommend solutions for the issue.

 

congrats on the S4, im still on my S2 and still loving the experience. As others have said check under advanced wifi settings. One thing tho, I have noticed lately lag on gtalk messages coming through, no sure if this is the same issue, but anyways...  :s Maybe these issues are fixed with 4.3 update, who knows :D

Why has google let this go to 4.2.2 for such a simple thing, yet basic in modern phones/apps... is really, mind boggling.

 

I used to be an iPhone user, however apples lockdown and iTunes drove me nuts ( Jailbreaking sorta eased it and there was media monkey for alternative...).

 

 

I think I forgot to clarify, this happens both with WIFI and 3G/edge connection.

Things i've tried:

1. Select GSM mode only (WCDMA disabled).

2. Always on Wifi (when screen is off).

3. update samsung push services ( pretty useless as it for samsung services only, but you never know...).

 

 

As I said in my OP several friends as well running different android devices have the same issue (galaxy Young, S2), So either our Telco ###### up with android or whatsapp for android has issues. From my googling in my OP, it would appear to be an android issue :/



#9 Charisma

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Posted 08 July 2013 - 15:44

I did read the OP :) and am not sure if the issue I am describing is the same. No doubt it's an issue with either the version of Android you have, or the version of WA that is out on Android at the moment. Just giving you the heads up. WA is, in general, not the most stable app ever >.<



#10 OP Draconian Guppy

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Posted 08 July 2013 - 15:50

I did read the OP :) and am not sure if the issue I am describing is the same. No doubt it's an issue with either the version of Android you have, or the version of WA that is out on Android at the moment. Just giving you the heads up. WA is, in general, not the most stable app ever >.<

Agreed it was extremely nasty in the first versions for iOS, push didn't even work properly.

 

 

Could you perhaps detail exactly what your issues are?



#11 jren207

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Posted 08 July 2013 - 16:41

Don't have that  option on 4.2.2


My Galaxy Nexus is running 4.2.2 too, although I guess Samsung maybe left that option out of TouchWiz?

As it's happening on mobile data too, then perhaps this option may not help anyway.

#12 Roger H.

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Posted 08 July 2013 - 17:09

I don't know about WhatsApp but Hangouts pushes just fine on 3G and WIFI. My gf uses WhatsApp in Germany and I've never heard her complain about that. It's the default over there because you get like 200 SMS per month! :o

 

I use Hangsouts with her of-course and we have no issues with that.



#13 OP Draconian Guppy

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Posted 08 July 2013 - 18:38

My Galaxy Nexus is running 4.2.2 too, although I guess Samsung maybe left that option out of TouchWiz?

As it's happening on mobile data too, then perhaps this option may not help anyway.

Guess so, dumb ass samsung.

Yeah it happens both with wifi or mobile data :/

 

I don't know about WhatsApp but Hangouts pushes just fine on 3G and WIFI. My gf uses WhatsApp in Germany and I've never heard her complain about that. It's the default over there because you get like 200 SMS per month! :o

 

I use Hangsouts with her of-course and we have no issues with that.

Yeah I get 200 sms per month... unlimited SMS costs $5 + tax.

 

Well gmail notifications seem to work well, the problem apparently is only with whatsapp.

 

Apparently it's a widespread issue with android:

 

https://www.google.h...chrome&ie=UTF-8



#14 AJerman

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Posted 08 July 2013 - 19:18

You did notice that the bug says it happens when the wifi IS set to always on, not the other way around, right? So setting "Keep wifi on during sleep" to Always is how you help reproduce this defect, not avoid it. I would start by turning that off, though that shouldn't be on by default on Android anyway I don't believe. I've never seen this issue personally, but I've also never used WhatsApp, so I can't provide more insight on that.



#15 OP Draconian Guppy

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Posted 08 July 2013 - 19:22

You did notice that the bug says it happens when the wifi IS set to always on, not the other way around, right? So setting "Keep wifi on during sleep" to Always is how you help reproduce this defect, not avoid it. I would start by turning that off, though that shouldn't be on by default on Android anyway I don't believe. I've never seen this issue personally, but I've also never used WhatsApp, so I can't provide more insight on that.

Nope, it happens both with Wifi or mobile data.

 

http://forum.xda-dev...=whatsapp delay

 

A very widespread issue...

Seriously how this is a bug in 4.2.2 is beyond me... :/





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