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Question on phone contract uk


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#1 peacemf

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Posted 17 July 2013 - 18:53

Took out a contract with a company, sent the phone back within 3 days. Contract cancelled.

However they kept billing me for a contract that I don't have. Would this classed as theft? Since they are debiting from my account without permission.

I don't have The phone, no bills, since its "not a proper contract".

The company is just taking ages to sort it out, wondering if I should get a lawyer involved :s


#2 Rix

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Posted 17 July 2013 - 19:08

Which company? Direct through the network or through a reseller like cpw?

You should have some sort of cooling off period though may incur some sort of charge but only for shipping etc.

Cancel the DD and ask your bank to stop the payments, they should refund you. How long has it been going on?

#3 OP peacemf

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Posted 17 July 2013 - 19:11

Cpw. I took it back to the sort and they cancelled it all. Six months later I noticed monthly debits from 3 (which turned out to be not my normal contract another one!)

#4 +mulligan2k

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Posted 17 July 2013 - 19:14

6 payments taken out? about £150? a lawyer would be at least £150 an hour

 

spoke to three?



#5 OP peacemf

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Posted 17 July 2013 - 19:18

£42 a month. Spoke to three they said speak to cpw. Who I did, but they just seem to be taking ages! It been nearly a month and they seem to be dragging their feet :(

#6 +mulligan2k

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Posted 17 July 2013 - 19:25

tough times, all i can say is keep on them, phone either or both companies every week if you've got the time and phone credit/minutes 



#7 +ChuckFinley

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Posted 17 July 2013 - 19:27

Its not Theft in any sense of the word. 



#8 OP peacemf

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Posted 17 July 2013 - 19:27

I'm mostly doing it via emails now. As its all premium numbers, so you crank up a bill quickly :s
Sucks to be me I guess :)

#9 +djdanster

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Posted 17 July 2013 - 19:29

My advice is that you phone up cpw and ask to speak to their supervisor, and then discuss the situation with them. As soon as something is pushed up the chain faster the better. It's not being an ass or anything, you just want it sorted out ASAP :).

 

I can speak the above my personal experience with 3 and TalkTalk, among other companies! Trust me it works!


Tried this number? 0800 0855900 Google-fued.



#10 Brian M.

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Posted 17 July 2013 - 19:30

Just call your bank, ask them to cancel the direct debit and refund all payments taken under the direct debit guarantee.



#11 +djdanster

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Posted 17 July 2013 - 19:30

Just tried that number with Skype, can confirm it works! 0800 0855900



#12 +Aheer.R.S.

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Posted 17 July 2013 - 19:32

Stick to your guns, you cancelled within the cancellation period. You can also ask your bank to demand the money be returned. That'll force the company to investigate the account. If you're in the right. It'll get fixed quick, as they're going to want that money back. (Which will not happen if you're in the right)

Something related to this happened with me on o2 once.

#13 +mulligan2k

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Posted 17 July 2013 - 20:20

http://www.saynoto0870.com/

 

brilliant website for finding the geographical phone numbers of uk companies, included in your monthly allowance



#14 Richard C.

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Posted 18 July 2013 - 09:45

Just call your bank, ask them to cancel the direct debit and refund all payments taken under the direct debit guarantee.

This, the direct debit guarantee protects you on this. If you want to see where you stand before hiring a lawyer, get some free advice from your local Citizen's Advice Bureau, they have drop in times (no appointment necessary) and the advice is free.



#15 Haggis

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Posted 18 July 2013 - 10:20

CPW are a shocking company to deal with, i worked with t-mobile in the complaint team and there was more CPW complaints than anything else

 

Nothing else you can do but keep on their back

 

Do as djdanster said and ask for a supervisor

 

Log a formal complaint with them and tell them if not resolved you will be contacting ofcom

 

Have you had any bank charges due to these payment? as they should also sort that out too

 

I have a good knowledge of internal processes in the uk mobile phone companies so feel free to pm me if needed :)





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