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Laptop Issue


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#1 aL Doom

aL Doom

    Neowinian

  • Joined: 07-November 02
  • Location: Beirut, Lebanon

Posted 22 July 2013 - 11:23

Hi all,

 

I have been having a small issue that has been getting me stomped the past week. I have an Asus n56vz.

 

For the past week, when ever the laptop is restarted, shutdown, or put to sleep, the laptop does not finish the function and remains on in an unresponsive state (need to hold power button 10 secs to force it off). 

 

I tried the following:

 

-Reset BIOS settings

-Upgrade BIOS

-Format PC

-Swap the RAM with a different module

 

and nothing worked. If anyone has ran into a similar issue, please post any insight! Going to an ASUS service center right now is out of the question since it involves travelling to another country sadly.

 

Best Regards,

 

-aL




#2 manroweb

manroweb

    Lover of all things tech

  • Tech Issues Solved: 1
  • Joined: 07-April 02
  • Location: Swindon UK

Posted 22 July 2013 - 11:35

At what point does it get stuck? Is it still within windows? If so event viewer may tell you something.



#3 OP aL Doom

aL Doom

    Neowinian

  • Joined: 07-November 02
  • Location: Beirut, Lebanon

Posted 22 July 2013 - 12:00

It gets stuck when it needs to power off/restart. The very end. Eventviewer shows the PC as successfully shut down/restarted. 



#4 Aheer.R.S.

Aheer.R.S.

    I cannot Teach Him, the Boy has no Patience!

  • Tech Issues Solved: 9
  • Joined: 15-October 10

Posted 22 July 2013 - 12:15

Sounds like a mobo problem, not powering down...

Although I do not know how to fix this, and I apologise for that, have you tried cleaning all the vents, fans etc..?

I don't know if it will help but in some cases dust can make laptops behave in unexpected ways.



#5 OP aL Doom

aL Doom

    Neowinian

  • Joined: 07-November 02
  • Location: Beirut, Lebanon

Posted 22 July 2013 - 12:37

No need to apologize. Thanks for your time. I'll look around and see if anyone else has ran into this issue before mailing it off to Asus.



#6 joemailey

joemailey

    Neowinian

  • Tech Issues Solved: 1
  • Joined: 21-January 09

Posted 22 July 2013 - 13:18

There is a few things you can check, I've had this problem before and the fix was to do with the IEEE bus host controllers.
 

 

Go into the windows control panel and the device manager to the tab for IEEE-1394 Bus Host Controllers and click the tab to expand it then right click for properties and under power managment click "Allow the computer to turn off this device...." and all is back the way it should be!

 

 

 

There is also a KB article about clean boots -  http://support.microsoft.com/kb/929135

 

following that article and disabling things to you get a proper shutdown/restart and then enabling things bit by bit until you find the issue.



#7 OP aL Doom

aL Doom

    Neowinian

  • Joined: 07-November 02
  • Location: Beirut, Lebanon

Posted 22 July 2013 - 14:53

Thanks Joe. Sadly none of the above seems to be the root of the issue. I am gonna mess around and see if something works out.