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Best Buy and Geeksqad SUX


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#1 ACTIONpack

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Posted 25 July 2013 - 16:26

I went to FRYS and Best Buy to see which Pioneer AVIC-X850BT and installation would be cheaper. Found that FRYS is about $120 cheaper to install it. The problem is that FRYS is sold out of the Pioneer unit. No problem, I went to Best Buy to buy a new one. There were no used item sticker or anything and it came with the box. Got a discount of $100 on it because the price was wrong and they arner the price. Even better. I buy it and go to FRYS and vet it installed. The guy tell me that its a used unit because there was a password from the last user. Guy said that he would not do anything to get around it and Pioneer would need to flash the unit to get it to work. The FRYS guy tells me to go to Best Buy and see if they can replace it. At this point its install and ready but without the password he can not test it out to see everything is working right. I went to the manger of Best Buy and she said that it would not be an issue. That. Only problem is that I would need to go tomorrow morning. Well this morning, I went to the GeekSqad and found out they will not look at it because until I pay $150. I said, I will not pay someone that I got it used. Guy at GeekSquad said that its not used even though he will not look at it because its install in my car.

Now, I'm at FRYS and i stalling a used Pioneer AVIC-X940BT better model but the 2012 and not the 2013 model.

Is there anything I can do to complain to Best Buy main office?Just do ###### off now and telling me that I'm a lier at GeekSqad. I can under why people hate GeekSqad.


#2 Dinggus

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Posted 25 July 2013 - 16:33

You'd need to complain to GeekSquad, not BestBuy.

 

I don't know though, I returned my 55" TV because they couldn't figure out why it would keep turning on and off. Best part is, I told the GeekSquad guy who came out "I just want to upgrade, can we return it?" and he said "Yeah, let me just tell BestBuy I can't fix it, order some parts, and tell them again and you'll be able to return it". So, all in all, my GeekSquad experience has been awesome. I went from a 55" LG TV to a 70" Sharp TV.



#3 OP ACTIONpack

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Posted 25 July 2013 - 16:41

I went to the GeekSquad to complaint and he said that I would need to pay first.

#4 AJerman

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Posted 25 July 2013 - 16:43

I have no idea what you just said. :laugh:



#5 Dinggus

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Posted 26 July 2013 - 01:04

I went to the GeekSquad to complaint and he said that I would need to pay first.

 

Pay to complain?



#6 wahoospa

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Posted 26 July 2013 - 01:23

I don't care for Best buy or the Geek Squad. For example, a friend took 2 computers to the Geek Squad at Best Buy and got an estimate of $300 for each machine to repair. That's $600 dollars for 2 machines. She asked if I would fix them for her. Of course i said. One machine just needed the ram reseated and the other all I had to do was remove the FBI virus. Since we're friends I did it at no charge. 



#7 OP ACTIONpack

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Posted 26 July 2013 - 01:30

Pay to complain?

I was referring to the fact that the Pioneer I bought from Best Buy was used and the Geek Squad would not look until I pay for it and tell me that I was lying about it was use even though he would not look at it. Good thing I will never use their services.



#8 dead.cell

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Posted 26 July 2013 - 01:55

You'd need to complain to GeekSquad, not BestBuy.

 

I don't know though, I returned my 55" TV because they couldn't figure out why it would keep turning on and off. Best part is, I told the GeekSquad guy who came out "I just want to upgrade, can we return it?" and he said "Yeah, let me just tell BestBuy I can't fix it, order some parts, and tell them again and you'll be able to return it". So, all in all, my GeekSquad experience has been awesome. I went from a 55" LG TV to a 70" Sharp TV.

 

Yeah, just like anywhere else, it depends on which store you're at. Somehow people have this idea that every store is exactly alike, as if the people who work in all of them are just clones of each other. Then again, people also expect that because you paid $0.99 for a burger, you can say whatever you want to the cashier. Welcome to the life of retail! :)

 

---

 

It's hard to tell whether you were even able to elaborate your point properly as it seems some of us here are having an issue understanding exactly the order of things and how they went wrong... (no offense)

 

Furthermore, as a customer, I'd probably have done more research on the product at hand to begin with if anything. I would have asked why it's marked down in price for one thing, to determine if it was an open box item or just an end of line / clearance item. Also, you have their return policy, so if it wasn't working properly to begin with, you could have returned it within the 15 day period if anything.

 

I believe the issue you're having is that you want GeekSquad to FIX the issue, instead of just telling them the product you purchased was faulty, that you just bought it on X day, and that you'd like your money back or to have the item swapped. Perhaps if you got it uninstalled, THEN brought it to them, they could set you up. However, you can't expect them to uninstall it from your car. That's not what GeekSquad does, at least to my knowledge. They work in uniform on computers and tablets; not vehicles.

 

It is unfortunate since you apparently paid for installation elsewhere, but honestly, it could have been brand spanking new in box and not worked. That's just electronics for you...



#9 LaP

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Posted 26 July 2013 - 02:02

Just return it.

 

Don't know about USA but here you have something like 7 days to return a product if you are not happy even if it's perfectly working.



#10 OP ACTIONpack

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Posted 26 July 2013 - 04:47

I went to FRYs and bought an open box Pioneer AVIC-X940BT and got the guy to install it and return the new (used) one back to Best Buy.



#11 Dinggus

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Posted 26 July 2013 - 05:27

Yeah, just like anywhere else, it depends on which store you're at. Somehow people have this idea that every store is exactly alike, as if the people who work in all of them are just clones of each other. Then again, people also expect that because you paid $0.99 for a burger, you can say whatever you want to the cashier. Welcome to the life of retail! :)

 

---

 

It's hard to tell whether you were even able to elaborate your point properly as it seems some of us here are having an issue understanding exactly the order of things and how they went wrong... (no offense)

 

Furthermore, as a customer, I'd probably have done more research on the product at hand to begin with if anything. I would have asked why it's marked down in price for one thing, to determine if it was an open box item or just an end of line / clearance item. Also, you have their return policy, so if it wasn't working properly to begin with, you could have returned it within the 15 day period if anything.

 

I believe the issue you're having is that you want GeekSquad to FIX the issue, instead of just telling them the product you purchased was faulty, that you just bought it on X day, and that you'd like your money back or to have the item swapped. Perhaps if you got it uninstalled, THEN brought it to them, they could set you up. However, you can't expect them to uninstall it from your car. That's not what GeekSquad does, at least to my knowledge. They work in uniform on computers and tablets; not vehicles.

 

It is unfortunate since you apparently paid for installation elsewhere, but honestly, it could have been brand spanking new in box and not worked. That's just electronics for you...

 

I understand that, I just assumed a company has a set standard across the board like most I know. I'm sure if the OP complains to a GeekSquad district manager, something will be done.

 

I do know with GeekSquad, in order to exchange a defective item (if you have the warranty) they have to come out 3 times to fix the item. Like I stated with my 55" LG, for some reason a new version of Plex was making the LG TV turn off and on every 2-5 minutes, once I closed Plex on my computer it worked. But I already contacted GeekSquad to come out, so I turned it on the day someone came out, they didn't know what the issue was so he ordered the parts (even though I knew the fix), then another came out 7 days later but didn't have the parts and I told him "as you can see the TV doesn't work (because the first guy actually messed it up) and it's to small on my wall (I didn't mount it right away when I bought it)" and he said "alright, I'll tell GeekSquad the new parts were faulty and I'll come out again and tell them the TV still doesn't work, then you'll be able to return the TV to BestBuy and they'll give you 3/4 of the price back and you can exchange it for a new TV".

 

I know that's not the standard, but it's obvious the guy didn't want to work on the TV and wanted to keep the customer (myself) satisfied. He got a good rating from me.

 

Just return it.

 

Don't know about USA but here you have something like 7 days to return a product if you are not happy even if it's perfectly working.

 

It depends, electronics I believe have 7 days, everything else I've owned and returned had 30 days.



#12 notuptome2004

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Posted 26 July 2013 - 05:59

to the OP 

 

 

http://www.geeksquad...stallation.aspx   Bestbuy/GS install  any stereo you want for  $59.99 so i dont know where ya got  $150.00 from  but they are  59.99 standard and  what not  



#13 notuptome2004

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Posted 26 July 2013 - 06:06

I don't care for Best buy or the Geek Squad. For example, a friend took 2 computers to the Geek Squad at Best Buy and got an estimate of $300 for each machine to repair. That's $600 dollars for 2 machines. She asked if I would fix them for her. Of course i said. One machine just needed the ram reseated and the other all I had to do was remove the FBI virus. Since we're friends I did it at no charge. 

 

 

 

First  did you go with your friend to BB when  she went there  because if not  there sia reason she went because she doesant know  to much about computer there for to her  they could tell her $89 price to look at the  systems and only charge her   or  tell her that  well thsi is the issue and it cvost this much to fix them  but to her she here  $300 each  system  obviiously  she was more ro so exagerating because well she dont know what they are doing and  assumes  the price they charge is way to much.

 

Also if all one system needed was a Virus removal  they dont charge  $300 just for that service  they do charge to look at the system to see what the issue is then the charge for the removal of the virus or  so.   but as ya can see from the link below that is what is included  in the virus removal  and what else they do . a good friend of mine works for GS   

 

http://www.geeksquad...oval.aspx#_tab2



#14 +zhiVago

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Posted 26 July 2013 - 06:15

Just return it.

 

Don't know about USA but here you have something like 7 days to return a product if you are not happy even if it's perfectly working.

 

The unit is already installed in his car so he needs to have it removed first (and pay for de-installation) in order to return it.



#15 Jason Stillion

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Posted 26 July 2013 - 06:18

to the OP 

 

 

http://www.geeksquad...stallation.aspx   Bestbuy/GS install  any stereo you want for  $59.99 so i dont know where ya got  $150.00 from  but they are  59.99 standard and  what not  

 

There's an '*' on that price / fine print

 

*Hardware not included.  A materials charge of $5 per vehicle will be assessed at time of installation. Standard installation does not include any vehicle-specific parts or accessories (for example, wiring harnesses, antenna adapters, wired FM modulators, etc.). For a car stereo installation, these parts are typically $40–$50 but will vary based upon your specific vehicle. Additional charges for vehicle-specific parts and any non-standard installation will be assessed upon completion of the installation. If you'd like more detailed information regarding installation on your specific vehicle, find a store with an installation center and speak directly with a Geek Squad Autotech. Your Geek Squad Autotech will provide an estimate to you prior to performing work that requires an additional charge and any additional parts. See terms and conditions for further details.