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Disabled man forced to crawl onto plane

hawaii lawsuit delta airlines outrageous treatment piece of cardboard

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#1 Hum

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Posted 30 July 2013 - 12:42

A partially paralyzed man is suing Delta Airlines, claiming he was forced to crawl on and off his flights and across the tarmac because he wasn't provided with the equipment he needed to board and exit the plane, according to a complaint.

D. Baraka Kanaan, 40, of Haiku, Hawaii, filed the suit in U.S. District Court in Hawaii against Delta Airlines and 20 of the carrier's employees and agents. The suit, filed on July 23, seeks damages after he endured "intense physical and extreme emotional suffering" from the ordeal.

In the suit, Kanaan said the airline subjected him to "appallingly outrageous treatment" both on his flight to Nantucket, Mass., on July 27, 2012 and on his flight back to Maui, Hawaii, two days later.

Kanaan, who suffered partial paralysis of his legs after a car accident in 2000, called Delta weeks before his flight to Nantucket, Mass., to let them know he needed an aisle chair and a lift to get off the plane and into his wheelchair, the complaint said. The airline told him he'd be accommodated upon his arrival.

But when his flight landed at Nantucket Airport, he was told by a flight attendant that the airline didn't have the equipment he needed and that the crew couldn't get him off the plane, according to the complaint.

As a result, Kanaan was "forced to crawl down the aisle of the airplane, down the stairs of the aircraft and across the tarmac to his wheelchair without any assistance."

But even though Kanaan reported the problem to Delta and was assured he'd be given what he needed on his trip home, the same thing happened to Kanaan on his flight to Hawaii.

Kanaan was told that neither an aisle chair nor a lift was available to help him on the plane. Once again, he was forced to "crawl across the tarmac, up the stairs of the aircraft, down the aisle and hoist himself into his seat," the complaint said.

The only thing the airline offered him was "a piece of cardboard to put down so his clothes wouldn't get dirty," according to the suit.

Under the Air Carrier Access Act, the airline is required to provide passengers "with a lift, aisle chair and other equipment as needed or requested," the suit said.

While the Delta disability desk offered to compensate Kanaan with 25,000 miles and $100 voucher, the lawsuit also states, the offer was not enough to quell his fears that he'd be forced to crawl again if he flew with the airline.

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#2 +Nik L

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Posted 30 July 2013 - 12:50

I'm waiting to hear the other side of this...



#3 OP Hum

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Posted 30 July 2013 - 12:53

I'm waiting to hear it is all an Insurance scam.



#4 Star-Pirate

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Posted 30 July 2013 - 13:00

He should have refused to get onto the flight until they could provide the equipment needed. If they refused to provide the equipment, he could have got his money back for them not providing adequate access to the aircraft.



#5 Rohdekill

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Posted 30 July 2013 - 13:08

I think what he was compensated with is just.  He's blowing this way out of proportion.



#6 Nick H.

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Posted 30 July 2013 - 13:23

I think what he was compensated with is just.  He's blowing this way out of proportion.

Really? Given the information provided in the article I would not be happy. I have planned well in advance so that the airline has the time to prepare for my needs, and when I get there not only are they not prepared, they remove any dignity I have by making me crawl to my seat? And as compensation they give me 25,000 miles on their airline and a $100 voucher for the airline (I assume) which I would never use again for fear of suffering the same humiliation? I don't consider that to be fair, it's as good as an empty gesture in my mind.

#7 OP Hum

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Posted 30 July 2013 - 13:29

Why didn't some passenger help him, at least ?



#8 spikey_richie

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Posted 30 July 2013 - 13:31

http://www.dreamingbear.net/

 

He looks fine to me:

 

2012P&E_1.jpg

 

According to his press kit & exif info, that photo was taken in November 2010.



#9 illage3

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Posted 30 July 2013 - 15:35

Disgusting the way people with disabilities get treated. Makes me sick that he was forced to crawl along the Tarmc, and downthe stairs of the plane.  its not nice, and they had every right to take the airline to court.



#10 FloatingFatMan

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Posted 30 July 2013 - 15:37

Disgusting the way people with disabilities get treated. Makes me sick that he was forced to crawl along the Tarmc, and downthe stairs of the plane.  its not nice, and they had every right to take the airline to court.

 

Agreed! Had I been on that plane, I'd have gotten out of my seat to assist the guy.



#11 ahhell

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Posted 30 July 2013 - 15:39

Delta isn't exactly known as being a decent airline so this doesn't surprise me.



#12 PhilTheThrill

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Posted 30 July 2013 - 15:42

http://www.dreamingbear.net/

 

He looks fine to me:

 

2012P&E_1.jpg

 

According to his press kit & exif info, that photo was taken in November 2010.

top lel.

 

That's some interesting paralysis of the legs.



#13 gameboy1977

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Posted 30 July 2013 - 15:50

I remember that I took an airplane with small folding wheelchair then transfer to regular at US Airways in the past. they are helpful service.



#14 Geoffrey B.

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Posted 30 July 2013 - 15:51

in the past i have had to use an on board chair to get on and off of a flight, they look like this and they are narrow enough to fit between the seats of an airplane.

 

On-board-wheelchair.jpg



#15 Tuishimi

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Posted 30 July 2013 - 16:08

Hmmmm.  I wonder if he was over acting a bit and refused help... or was being loud and nasty, tho' based on his website he shouldn't act that way.  I don't know.  Seems weird that no one would help and that they would offer cardboard for him to slide on... sounds almost like he was being stubborn or something.  But we will never know since Delta's side it wasn't reported.  On the other hand it seems that Delta has had a lot of disabled person complaints.






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