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Disabled man forced to crawl onto plane

hawaii lawsuit delta airlines outrageous treatment piece of cardboard

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#16 Sylar0

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Posted 30 July 2013 - 16:14

To the fool on this thread saying he got compensated with enough your NOT DISABLED ARE YOU? I am............. enough said I think my view is BLOODY CLEAR.




#17 Charisma

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Posted 30 July 2013 - 16:18

You know, I've always had a good experience with Delta (now I see how lucky I am), but I think this is common with them. A good friend of mine is a very frequent flyer, always has Diamond status (highest you can go) and regularly gets seat upgrades and perks since he travels so much.

 

He broke his leg at the beginning of the year and was on crutches for a little while. Six times he had prior-arranged for assistance. He didn't even need a wheelchair, he just needed someone to help with his bags while he walked with the crutches. Four of those six times, the promised help was not there, and he had to awkwardly push his bag along with the casted leg and it took forever to get between gates. When he asked at the desk, they told him they were "short on wheelchairs, but someone will be here soon to help". He tried waiting a few times but when he sat for nearly 45 mins once, he was afraid he'd miss the flight and couldn't count on someone showing up--especially since he had rang in advance and there should have been someone waiting when he stepped into the terminal.

 

And that's how they treated someone with the highest status you can have with an airline, whose travels probably singlehandedly pay dozens of their employees' yearly salaries.

 

tl;dr, even otherwise good airlines can TOTALLY suck at accomodating disabled people.



#18 Growled

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Posted 30 July 2013 - 18:30

tl;dr, even otherwise good airlines can TOTALLY suck at accomodating disabled people.

Maybe it's time someone addressed that...with a lawsuit.



#19 ShadowMajestic

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Posted 30 July 2013 - 18:35

Where are the pictures? Someone must've photographed him crawling around to share on twitter or instagram/facebook.



#20 Rohdekill

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Posted 31 July 2013 - 00:44

Really? Given the information provided in the article I would not be happy. I have planned well in advance so that the airline has the time to prepare for my needs, and when I get there not only are they not prepared, they remove any dignity I have by making me crawl to my seat? And as compensation they give me 25,000 miles on their airline and a $100 voucher for the airline (I assume) which I would never use again for fear of suffering the same humiliation? I don't consider that to be fair, it's as good as an empty gesture in my mind.

 

"Humiliation" is a self-perceived notion. He elected to feel this way.  Inconvenienced is what he was; and for that, he was compensated.  As others have stated, he should not have boarded at all, especially knowing he would feel humiliated in some way.  He could have easily elected not to board either flight.  He has no one to blame but himself.



#21 Rohdekill

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Posted 31 July 2013 - 01:12

To the fool on this thread saying he got compensated with enough your NOT DISABLED ARE YOU? I am............. enough said I think my view is BLOODY CLEAR.

I highly suggest you re-read the article and, this time, use an open mind.  When was he ever "forced" to do anything other than himself in his desperate, selfish need to catch this particular flight?  Who forced him to take this particular flight rather than seeking an airline that could service his needs? Who elected to crawl and was not "forced" to do so?  Who humiliated him other than his own mind?  

 

By the way, I live with someone with a handicap.  And almost every day I have to remind her that what is provided is a convenience under good customer relations, not a legal right.  For example, those motorized carts at the stores - convenience and good customer relations, not a legal obligation to provide one.



#22 adrynalyne

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Posted 31 July 2013 - 01:28

"Humiliation" is a self-perceived notion. He elected to feel this way.  Inconvenienced is what he was; and for that, he was compensated.  As others have stated, he should not have boarded at all, especially knowing he would feel humiliated in some way.  He could have easily elected not to board either flight.  He has no one to blame but himself.

 

 

Everyone says that until it is their turn.



#23 DocM

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Posted 31 July 2013 - 01:29

Maybe it's time someone addressed that...with a lawsuit.

It shouldn't be an issue since all of this is covered in the access provisions of the Americans with Disabilities Act (ADA), which obviously no one at Delta has a clue or cares one s**t about. Lawsuit indeed, and since this is in Federal Court it's no doubt an ADA complaint.

As to a photo of him squatting, SO WHAT? I'm an amputee and can squat for long enough to take a bloody picture, as can most of the people I know with cerebral palsy or other mobility issues, but how well he can WALK is the question here and that's a far different issue. Traversing stairs and ramps often present major barriers to the mobility impaired.

Delta's screwed.

#24 adrynalyne

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Posted 31 July 2013 - 01:32

It shouldn't be an issue since all of this is covered in the access provisions of the Americans with Disabilities Act (ADA), which obviously no one at Delta has a clue or cares one s**t about. Lawsuit indeed, and since this is in Federal Court it's no doubt an ADA complaint.

As to a photo of him squatting, SO WHAT? I'm an amputee and can squat for long enough to take a bloody picture, as can most of the people I know with cerebral palsy or other mobility issues, but how well he can WALK is the issue here and that's a far different issue.

Delta's screwed.

Airlines will get away with everything they can.  I don't recall which airline it was as it was years ago, but my wife started having an allergic reaction during the flight.  Turns out there was mold on the plane (right above her seat in fact).  They didn't do squat about it, other than have local EMTs look at her when they landed.  They didn't even offer to help her with her luggage.  



#25 briangw

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Posted 31 July 2013 - 02:04

Delta isn't exactly known as being a decent airline so this doesn't surprise me.

 

 

On the contrary, when my wife booked me to the wrong Jacksonville (Florida. I was supposed to go to North Carolina). They corrected the issue at the gate, booked me on a connecting flight to Jacksonville NC and fixed the return flight, all without charging me any more.



#26 ncoday

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Posted 31 July 2013 - 02:12

Why didn't some passenger help him, at least ?

 

The reason, anything goes wrong and he gets injured, he sues the good samaritan.



#27 DocM

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Posted 31 July 2013 - 02:32

The reason, anything goes wrong and he gets injured, he sues the good samaritan.


Most jurisdictions offer civil immunity to good samaritans, though sometimes this is limited to medical personnel. Either way, most airports have some type of EMS available from their fire stations who could have leant him a hand pending a more serious call. EMS's get called out for fallen handicappers all the time.



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