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Food truck worker fired for tweet about customers

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#31 soldier1st

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Posted 02 August 2013 - 01:27

Expecting and or demanding tips is just plain rude and selfish. If you did a good job, and the experience was good then you deserve a tip(the customer decides how much), but if the opposite, then no tip. if bad enough then don't let that person take your order. Tipping is not mandatory/law. i hope it never becomes law/manditory.


Not sure how it works where you are at, but in America...it is common knowledge to tip many places.  Some people only make a few bucks an hour as well and the rest is tips.

The customer isn't required to tip, It is courteous to tip.




#32 Aheer.R.S.

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Posted 02 August 2013 - 01:32

Tipping for service really has not changed much from 1999 to 2013...if at all. And sorry, if times are that hard for you and the reason why someone doesnt tip...then maybe their spending habits need to be rethought.

You said shooting and thought it was a typo...my bad but dont know what you meant by shooting.


The post seemed a little hostile.

But this post I'm quoting right now, this is the bigger concern, scaled up to a global scale, would mean more unemployment, as no one's buying, or indeed, tipping, for the service they recieved, and therefore the businesses set up for impulse spending, and fancy spending would close.
One example I can give is the food industry in India, $170 in food at a roadside diner there would feed a small town, they share in the below minimum wage income bracket that was placed here, they don't expect tips, which is why I'd be more inclined to tip. I just had an issue with this guy expecting one, nothing more.
One arguement could be, had he recieved a tip, this wouldn't have been an issue, I was looking at it from the other side, had the customer not ordered from them, it probably wouldn't have been an issue neither.

#33 +techbeck

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Posted 02 August 2013 - 01:33

The customer isn't required to tip, It is courteous to tip.

 

Not really the point.  It may not be expected, but its common place and knowledge to do so.  To not tip knowing this just shows the character of the person.



#34 +techbeck

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Posted 02 August 2013 - 01:44

The post seemed a little hostile.

But this post I'm quoting right now, this is the bigger concern, scaled up to a global scale, would mean more unemployment, as no one's buying, or indeed, tipping, for the service they recieved, and therefore the businesses set up for impulse spending, and fancy spending would close.
One example I can give is the food industry in India, $170 in food at a roadside diner there would feed a small town, they share in the below minimum wage income bracket that was placed here, they don't expect tips, which is why I'd be more inclined to tip. I just had an issue with this guy expecting one, nothing more.
One arguement could be, had he recieved a tip, this wouldn't have been an issue, I was lookijg at it from the other side, had the customer not ordered from them, it probably wouldn't have been an issue neither.

 

When everyone else tips and appreciates your hard work, it comes as quite a surprise when someone doesnt...especially on such a large order.  Think about it...you work hard, you do a good job, and make sure the customer is happy.  Then they dont tip and appreciate what you do when everyone else before them and after them had.  Cannot help but take it personally.  It is not about entitlement...its about not being appreciated and how servers and cooks are appreciated is by tipping.  Since it is common place to tip, then yes...they expect it and when it doesnt happen..its like slap in the face.  If it wasnt common place to tip and they someone gets upset about it, then I would have a different opinion on the matter.

 

I work in IT and bust my ass on projects all the time.  Most of the time, I will get a little nod or recognition for my hard work. (nothing monetary)  I expect it since it tells me I am doing a good job and what I am doing matters and is appreciated.  There are times when I get ignored or left out of the credit/kudos and I cannot help but be a little upset about it.



#35 +techbeck

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Posted 02 August 2013 - 01:51

The post seemed a little hostile.

 

Wasnt hostile  I worked in the industry for a few years.  I know what kind of work it takes to serve/cook for people and the demand and work that is required.  You are on your feet for 8+ hours a day, running around getting things for people, make sure things are perfect and to their liking, cleaning, stocking, cleaning some more.  You expect a little appreciate and get nothing.  Again, its not about entitlement...its about recognition on doing a good job.  Especially if you worked hard had something



#36 Shiranui

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Posted 02 August 2013 - 04:34

Tipping food service people is the norm here in the US. Most of these people get paid less than minimum wage because of the tips they are supposed to get from customers. True, it's not required for customers to tip, but it's an accepted/expected social behavior here. To not tip someone in this context, especially after ordering a large amount of food, is just down-right obnoxious.

 

No, it is the employer who is obnoxious. The wealth gap in the US is obnoxious.



#37 illage3

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Posted 02 August 2013 - 07:20

It's a bit stupid asking for tips, but at the same time people shouldn't be so outraged over what someone said on twitter
.

#38 Sszecret

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Posted 02 August 2013 - 07:38

I agree with what soldier1st said, you should tip someone if you're happy with the service they provided. If not, no tip. 

 

Also, since I don't live in the US, I do have a question for those of you who do : Is there a minimum tip amount? Do I have to tip 18% of my $50 order for example?  



#39 AdamLC

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Posted 02 August 2013 - 07:58

Wasnt hostile  I worked in the industry for a few years.  I know what kind of work it takes to serve/cook for people and the demand and work that is required.  You are on your feet for 8+ hours a day, running around getting things for people, make sure things are perfect and to their liking, cleaning, stocking, cleaning some more.  You expect a little appreciate and get nothing.  Again, its not about entitlement...its about recognition on doing a good job.  Especially if you worked hard had something

 

There are plenty of jobs where people do a similar level of hard work and get nothing extra on their wages. I appreciate that some people rely on their tips to go towards their wages. Surely if people rely on tips then the system is wrong?

 

If the service was good (and it most places it is) then I tip. What really gets my back up is when they add it to the bill, they are usually the places that are crap, so I ask for it to be removed.

 

It shouldn't be the customer who is being blamed here, its the system as a whole and the employee deserved what he got in my opinion! Assuming the customer was a business then its unlikely that the person who ordered has actually got the authority to spend more of the business's money as a tip.



#40 jamieakers

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Posted 02 August 2013 - 08:01

Employers should pay legal/decent wages -- not rely on customer tips.

 

And I'd go to the grocery store and cook up my own food, before shelling out $170. :wacko:

 

It's an absolute atrocity that minimum wages in the US are too low to actually live on.  These people rely on tips to pay their bills, raise their children and live.  I know a waitress who busts a gut to make ends meet.  The truth is your political system is letting down the very people they are supposed to represent, it isn't the fault of the employers since they aren't breaking any law !

 

Unless you have personally written to your senator (or whatever the representatives are called in the US) to voice your concerns on the above then I strongly recommend keeping your opinions to yourself.  They serve no purpose other than to make you look like an arrogant individual moaning about your employment laws without having the guts to stand up and be counted.



#41 McKay

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Posted 02 August 2013 - 08:21

Why has America warped the idea of tipping so much? How can people even be paid less than minimum wage? I don't know of any other place where minimum wage seems to be a guideline, every other western nation I've been to sell requires waiters to receive minimum wage. Tips are a bonus, a personal thank you from you to the server for doing a great job.

#42 spenser.d

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Posted 02 August 2013 - 10:06

Why has America warped the idea of tipping so much? How can people even be paid less than minimum wage? I don't know of any other place where minimum wage seems to be a guideline, every other western nation I've been to sell requires waiters to receive minimum wage. Tips are a bonus, a personal thank you from you to the server for doing a great job.


Yeah I don't think anyone is arguing that the system isn't messed up. But I would say that until it changes, the person that doesn't tip is an arrogant ass, as that is legitimately what it takes for these people to make money.

The 'get another job' argument isn't an excuse to not tip either. They may be looking for another job, or have been out of work and need any job. In any case it doesn't excuse you from tipping if they've done they're job half decent.

Honestly I think a person who just wont tip in America is more entitled than the person getting tips, and that's just how its going to be until the laws around their wages change (which is something I'm all for).

#43 GotBored

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Posted 02 August 2013 - 10:32

In Australia tipping isn't the norm, if you tip someone you either have a lot of expendable cash, their service was really good. or you can't be bothered with small change.

 

It has its negatives, employee's do a half-assed job because they aren't likely to get a tip regardless of how much effort they put in.

 

But the positives are your not going to be negatively effected by your looks:

 

example: a hot girl is likely to get more tips from guys even if the less attractive one puts in more effort.

 

Same as guys.

 

Minimum wage is high enough to allow you to actually support yourself and you don't need to rely on tips.

 

When you need a break and go on paid leave your income source doesn't drop severely.

 

As a customer your not forced into paying a tip when you think the service was terrible because its the social norm.



#44 Rohdekill

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Posted 02 August 2013 - 11:09

Tipping food service people is the norm here in the US. Most of these people get paid less than minimum wage because of the tips they are supposed to get from customers. True, it's not required for customers to tip, but it's an accepted/expected social behavior here. To not tip someone in this context, especially after ordering a large amount of food, is just down-right obnoxious.

 

I suggest you all read the minimum wage law in regards to tips.  By law, your employer can pay below minimum wage.  However, these tips must be counted and reported.  If your tips + below minimum hourly pay for the pay period equate to less than a pay period at minimum wage, the employer MUST pay the difference.  At no time can you be paid less than minimum wage.  Of course, receiving more/higher tips means you could potentially earn more than minimum wage. That being the case, if you're great at customer service, one bad tip or one non tip shouldn't matter.  If you hold one of these jobs and never seem to make more than minimum wage, the problem might not be the customers, rather your attitude and/or lack of good customer service skills.

 

I'm not familiar with the food service mentioned.  But had this been an order to feed a meeting, the customer should be ashamed for not tipping.  If it was an order which was derived by 50 individuals which ended up totaling 150, I can see the possibility in the mistake of each person forgetting the tip when putting their money in.  However, the customer responded sarcastically to a tweet specifically mentioning the lack of a tip, implying it was no mistake. 



#45 +techbeck

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Posted 02 August 2013 - 11:47

It's an absolute atrocity that minimum wages in the US are too low to actually live on.  These people rely on tips to pay their bills, raise their children and live.  I know a waitress who busts a gut to make ends meet.  The truth is your political system is letting down the very people they are supposed to represent, it isn't the fault of the employers since they aren't breaking any law !


And there are a to of people leaving way beyond their means and think they are entitled to things they didnt work for. People having kids they cannot afford to support, people have kids just to get more welfare and live of the system, people buying iPhones, expensive cars, and other things they cannot afford. We live in a materialistic world and people want more and more without being able to afford it and not working for it.

There are plenty of jobs where people do a similar level of hard work and get nothing extra on their wages.


And how many jobs are there were you get payed below minimum wage and tips are the rest of your income.