Jump to content



Photo

Crashes & Errors


  • Please log in to reply
25 replies to this topic

#1 +bman

bman

    Neowinian Senior

  • Tech Issues Solved: 1
  • Joined: 03-January 03
  • Location: Ottawa, Ontario
  • OS: Windows 8.1 & Android

Posted 18 August 2013 - 15:33

For awhile now I have been experiencing some major issues with my new system.

 

My specs are :

 

Intel Core i7 4770K 3.5GHz Quad Core
ASRock Z87E Mini ITX
G.SKILL Ripjaws X Series 16GB DDR3 1866 RAM
Gigabyte Geforce GTX 770 2GB Overclock Edition
Samsung 840 Series 500GB SSD
SeaSonic Platinium 760W PSU Modular
BitFenix Prodigy Mini ITX Black Case
27" 2560x1440 IPS LED Monitor & 24" 1920x1200 IPS LCD Monitor

 

Now there are 3 issues I have.

 

1. The screen will freeze and then go black, and then back to desktop with the message your driver has crashed and recovered.

2. The system will freeze, unfreeze, freeze, unfreeze...and keep doing that until I reboot the system (seems like it's using CPU, but not sure) And when I mean freeze, I can't move the mouse, then I can, then I cant. etc

3. It will just stop, and reboot. Random reboot.

 

For #1 I have of course tried different drivers without any real luck, some seem better than others but not really. And have done clean installs of these drivers. Based off other people, the latest betas fix all issues the 770s had.

 

Event Log has a bunch of stuff, not sure if any is helpful.

 

One is

 

taskhostex (1436) An attempt to open the file "C:\Users\Brendon\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).

 

Another is,

 

The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
 
If the event originated on another computer, the display information had to be saved with the event.
 
The following information was included with the event: 
 
\Device\Video3
abf5(1e98) 00000000 00000000
 
If there is a way to attach the entire Event Viewer I will do that, let me know how.
 
Any ideas, suggestions..
 



#2 YounGMessiah

YounGMessiah

    "individual magnets"

  • Joined: 16-June 09
  • Location: Garden Of The Gods
  • OS: Windows 7 64-bit
  • Phone: Samsung Galaxy S3

Posted 18 August 2013 - 15:54

Could you use the program blue screen viewer to show exactly which drivers crashed? 

Have you overclocked your machine or gpu at all? 



#3 OP +bman

bman

    Neowinian Senior

  • Tech Issues Solved: 1
  • Joined: 03-January 03
  • Location: Ottawa, Ontario
  • OS: Windows 8.1 & Android

Posted 18 August 2013 - 15:58

The first issue, is 100% the graphics driver, but that problem seems to be the least of my worries, it seems to have resolved. At least it's not happening as often as it did before, the other 2 are my concern.

 

And no, no overclocking at all on anything.



#4 YounGMessiah

YounGMessiah

    "individual magnets"

  • Joined: 16-June 09
  • Location: Garden Of The Gods
  • OS: Windows 7 64-bit
  • Phone: Samsung Galaxy S3

Posted 18 August 2013 - 16:14

Try your card in a friend or twos computer, try to replicate the activities that led up to the problem.  If it happens again possibly the GPU (RMA), if not then something like your motherboard might be the culprit



#5 OP +bman

bman

    Neowinian Senior

  • Tech Issues Solved: 1
  • Joined: 03-January 03
  • Location: Ottawa, Ontario
  • OS: Windows 8.1 & Android

Posted 23 August 2013 - 20:12

So I put my old card into my new system (the one having issues)

 

and its been running without issue. Now the new card is in the old system, and it seems to be fine as well (though I'm not really using it).

 

So it's the Videocard, but also sorta the PSU I think.



#6 YounGMessiah

YounGMessiah

    "individual magnets"

  • Joined: 16-June 09
  • Location: Garden Of The Gods
  • OS: Windows 7 64-bit
  • Phone: Samsung Galaxy S3

Posted 23 August 2013 - 21:15

Interesting you have any friends with decent mobos or mobos at all?



#7 OP +bman

bman

    Neowinian Senior

  • Tech Issues Solved: 1
  • Joined: 03-January 03
  • Location: Ottawa, Ontario
  • OS: Windows 8.1 & Android

Posted 26 August 2013 - 04:03

No I do not,

 

I have the second computer I used to test it. As I said above.

 

The card seems to be running fine on the old system, but is that because im not doing anything on the old system, or is the card problamatic with some other part of my new system?



#8 OP +bman

bman

    Neowinian Senior

  • Tech Issues Solved: 1
  • Joined: 03-January 03
  • Location: Ottawa, Ontario
  • OS: Windows 8.1 & Android

Posted 27 August 2013 - 22:00

Let's assume the card is fine.

What could be interacting with it in my new system that could cause this? The MOBO, RAM, CPU?



#9 xendrome

xendrome

    In God We Trust; All Others We Monitor

  • Tech Issues Solved: 12
  • Joined: 05-December 01
  • OS: Windows 8.1 Pro x64

Posted 27 August 2013 - 22:13

If you are running 4 sticks of ram, pull out 2 and see if that changes anything.



#10 OP +bman

bman

    Neowinian Senior

  • Tech Issues Solved: 1
  • Joined: 03-January 03
  • Location: Ottawa, Ontario
  • OS: Windows 8.1 & Android

Posted 27 August 2013 - 22:28

Is that based on some theory? What would pulling out two sticks do, and that's a real question, not being rude :)



#11 yowanvista

yowanvista

    Neowinian Senior

  • Tech Issues Solved: 3
  • Joined: 19-February 10
  • Location: Mauritius
  • OS: Windows 8.1 Pro 64-Bit
  • Phone: i9001-CM11-KitKat 4.4.4 - Kernel 3.4.102

Posted 27 August 2013 - 22:42

Your first issue sounds like a TDR116 error possibly related to a defective GPU or video memory, test your card with OCCT. Try test your RAM with memtest86+.



#12 xendrome

xendrome

    In God We Trust; All Others We Monitor

  • Tech Issues Solved: 12
  • Joined: 05-December 01
  • OS: Windows 8.1 Pro x64

Posted 27 August 2013 - 22:48


Is that based on some theory? What would pulling out two sticks do, and that's a real question, not being rude :)

 

It could be a compatibility/memory timing/voltage issue. I just went through this with a Gigabyte board on the new Z87 chipset. Almost identical to what symptoms you are seeing.

 

Is that memory model specifically listed as compatible on the motherboard mfg web-site? Either way that is where I would start



#13 Aergan

Aergan

    Neowinian Senior

  • Tech Issues Solved: 6
  • Joined: 24-September 05
  • Location: Staffordshire, UK
  • OS: Windows 8.1 Pro | Xubuntu | OSX Yosemite| Server 2012 R2 | Ubuntu Server
  • Phone: Sony Xperia Z1

Posted 27 August 2013 - 22:51

Try manually setting RAM timings and RAM voltage. Could be a SPD detection issue.



#14 OP +bman

bman

    Neowinian Senior

  • Tech Issues Solved: 1
  • Joined: 03-January 03
  • Location: Ottawa, Ontario
  • OS: Windows 8.1 & Android

Posted 27 August 2013 - 23:26

I am running the OCCT test on the card (in the old system) right now. See what happens.

 

Then tonight when I head to bed I will run the memtest on my new system (without the card)....then depending on that, will put the card back into the new system, and run both tests again.

 

 

Never actually looked at the motherboard mfg website for that information, I used a tool that did auto compatible stuff. So I will update when this stuff is done.



#15 OP +bman

bman

    Neowinian Senior

  • Tech Issues Solved: 1
  • Joined: 03-January 03
  • Location: Ottawa, Ontario
  • OS: Windows 8.1 & Android

Posted 28 August 2013 - 00:11

Test finished on old system, no errors. But it was ran for 45 minutes, how long am I suppose to run it for..