25 posts in this topic

Posted

I am having a very annoying problem with my computer at the moment, I did find another topic on this subject but it didn't solve my problem sadly. I have recently rebuilt my PC (had to replace the m/b due to issues with the old one - well I think) and since reinstalling Windows 8 it no longer detects my DVD-RW drive (but installed off it just fine). When I go into the Device Manager it shows up under hidden devices but has an "Code 45" error message on it. However, it is detected in the BIOS and you can boot off it just fine (I'm currently running off a Ubuntu Live CD as I write this) AND if you boot the machine with a disc in the drive, it will detect the drive and work just fine without a problem until you reboot.

 

post-44573-0-01361000-1377228078.png

 

I have researched this problem and tried all the suggestions to fix it;

 

1) Tried different SATA port on the m/b; didn't work (didn't try another SATA cable, but surely it can't be that since it's only Windows that can't see it?)

 

2) Adding the following registry entry:

reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

Also didn't work.

 

3) Found a MS Knowledge Base article on it and tried the included "MS FixIt" solution; didn't work.

 

It's a Samsung drive but is Plug-n-Play, so has no drivers for me to install (another suggestion was to manually update the drivers). So coming up empty to what might be the problem? Explorer has become very unstable recently (freezes and crashes alot now) so not sure if that is related? however, I think not likely as this is a common Win8 issue (from what I can tell) just that none of the suggested fixes work for me.....anyone got any ideas or things I haven't tried? any help would be apreciated!

 

 

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Posted

Did you try switching it to a different drive letter? By default, it should be "D", but another device could be using it.

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Posted

I had a similar problem with a similar (or possibly even the same) drive. I resolved the issue by deleting some entries in the registry. Follow the steps for deleting UpperFilters and LowerFilters at these links:

http://social.technet.microsoft.com/Forums/windows/en-US/c775a46a-25c2-4416-8caa-4792b5f5e86f/dvdcdrom-drive-not-working

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/tsstcorp-dvd-rw-ts-h553a-stopped-to-work-after/2b9a7e50-46cd-4e5f-b8f8-281764361627

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Posted

Did you try switching it to a different drive letter? By default, it should be "D", but another device could be using it.

 

I tried it just then, didn't work. The default for me is "E" as drive D is my second HDD, tried changing it to another free letter to no avail.

 

I had a similar problem with a similar (or possibly even the same) drive. I resolved the issue by deleting some entries in the registry. Follow the steps for deleting UpperFilters and LowerFilters at these links:

http://social.technet.microsoft.com/Forums/windows/en-US/c775a46a-25c2-4416-8caa-4792b5f5e86f/dvdcdrom-drive-not-working

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/tsstcorp-dvd-rw-ts-h553a-stopped-to-work-after/2b9a7e50-46cd-4e5f-b8f8-281764361627

 

Already tried that, the "UpperFilters" and "LowerFilters" fields do not exist for my DVD drive in the registry. 

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Posted

This may sound like a crazy solution-  go into the device manger and remove it -- reboot and let windows find it again... I seem to remember having this issue when I tested Vista and Windows 7

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Posted

This may sound like a crazy solution-  go into the device manger and remove it -- reboot and let windows find it again... I seem to remember having this issue when I tested Vista and Windows 7

 

Tried that too, it just fails to find the drive at all! To get it back, have to reboot the computer with a disc in the drive....this problem is really annoying!!

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Posted

I tried it just then, didn't work. The default for me is "E" as drive D is my second HDD, tried changing it to another free letter to no avail.

 

 

Already tried that, the "UpperFilters" and "LowerFilters" fields do not exist for my DVD drive in the registry. 

You did check this path right? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

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Posted

You did check this path right? HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

 

Yes, I made sure it was correct and the two keys I was suppose to delete were not present.

 

Got a bigger problem now :( the Explorer stability problem got worse and you couldn't do anything without Explorer crashing and it wouldn't restart so had to hard reset the PC to get it back (for it only to crash moments later). Went to do a System Image Recovery and it failed, corrupting both the backup HDD (now unreadable) and the primary Windows HDD (now locked)....not my day today :pinch:

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Posted

Yes, I made sure it was correct and the two keys I was suppose to delete were not present.

 

Got a bigger problem now :( the Explorer stability problem got worse and you couldn't do anything without Explorer crashing and it wouldn't restart so had to hard reset the PC to get it back (for it only to crash moments later). Went to do a System Image Recovery and it failed, corrupting both the backup HDD (now unreadable) and the primary Windows HDD (now locked)....not my day today :pinch:

Sounds like you may need a reformat, or even possibly a new hard drive.

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Posted

Sounds like you may need a reformat, or even possibly a new hard drive.

 

Reformatting now. I hope not, it's a brand new SSD...

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Posted

Brand new doesn't mean without faults. SSD's may have become more 'stable' OOB, but still can have glitches.

And what you're describing, it seems there's more going on thatn just a non-detectable DVD drive :-\

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Posted

Brand new doesn't mean without faults. SSD's may have become more 'stable' OOB, but still can have glitches.

And what you're describing, it seems there's more going on thatn just a non-detectable DVD drive :-\

 I understand that, the SSD worked flawlessly previously. However, it's sadly looking like it could be the SSD failing. I've reinstalled Windows now and it's incredibly slow. It boots as fast as it used to but once you get to Windows it just drops to a snails pace (from when you login)...

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Posted

That's odd. With failing SSD's it's mostly 'working now, dead after reboot'......

 

Are you sure it's the SSD? Any chance you can test with a 'regular' HD, to eliminate the SSD as the culprit?

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Posted

That's odd. With failing SSD's it's mostly 'working now, dead after reboot'......

 

Are you sure it's the SSD? Any chance you can test with a 'regular' HD, to eliminate the SSD as the culprit?

I'll check the other HDD shortly, currently trying to install Windows updates....it's painfully slow (with most attempts failing).

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Posted

I'll check the other HDD shortly, currently trying to install Windows updates....it's painfully slow

Can you try swapping the SATA cable?

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Posted

Can you try swapping the SATA cable?

I already have new cables in there (replaced them when got the new m/b, for another problem) but may not be necessary to try swapping them. Seems to have speed up a little now...

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Posted

I already have new cables in there (replaced them when got the new m/b, for another problem) but may not be necessary to try swapping them. Seems to have speed up a little now...

 

I'm back to square one now. DVD-RW drive is not detected by Windows. The SSD seems to be running fine now, back to how it used to be.

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Posted

*bump*

 

No ideas? it is still not working. I can get around it via the method I mentioned previously (boot with a disc in the drive) but would be nice if there was a more permanent solution to the problem?

 

Oh and thanks to the kind fellow who rating this thread one star, so helpful of you  :rolleyes:

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Posted

Did you try that DVD RW drive on another PC? So you can completely rule out it's failure before you go after your SSD and cables?

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Posted

Did you install anything like Virtual Clone Drive?? It looks like this can stuff up the cd/dvd too. Or what virtual cd / drive programs are installed now?? Any??

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Posted

Is this a Toshiba brand computer by any chance or is it custom? The name 'TSSTcorp' stands for Toshiba Samsung Storage Technology. Which brought me to this support page I found at the Toshiba website.

http://forums.toshiba.com/t5/Windows-8-Knowledge-Base/CD-DVD-drive-is-missing-after-upgrading-to-Windows-8/ta-p/342038 <-- Highly doubt you have these software on your computer

 

Also found two drives listed at the Samsung website. Used the model # that was provided in the screenshot. Not sure which one you have.

 

Samsung 22X DVD writer

http://www.samsung.com/ph/consumer/monitor-peripherals-printer/optical-disc-drive/dvd-rw-drive/SH-S223C/RSBF/

 

Samsung22X SpeedPlus

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Posted

If all else fails. you could do a firmware update. Do this as a last resort.

 

http://www.tsstodd.com/eng/firmware/fwdownload/?functionvalue=list&product=HDWI&model=SH-S223C&searchText=SH-S223C&pTop=0&mTop=0&tabIdx=1

 

Not sure if you have SB (Global distribution) or ID (India distribution) firmware on your drive. Not sure of the version number either.

 

You can find out what you have on your drive by going to device manager (like you did in your screenshot). Click 'Details Tab'. Click the drop down box and select 'Hardware lds'. It will display the type of firmware and version number in the 'value' section.

 

Example:

 

SCSI\CdRomhp______CDDVDW_SH-216BB_HE40
SCSI\CdRomhp______CDDVDW_SH-216BB_
SCSI\CdRomhp______
SCSI\hp______CDDVDW_SH-216BB_H
hp______CDDVDW_SH-216BB_H
GenCdRom
 
bold text = firmware type/version
 
Edit: Seems your PC is custom built judging from your signature. You can throw my first suggestion (Toshiba link) out the window.

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Posted

Did you try that DVD RW drive on another PC? So you can completely rule out it's failure before you go after your SSD and cables?

 

No I haven't, but the drive works fine just Windows 8 will not detect it as connected when the drive is empty :/ The SSD is fine now, that problem was software related and has been removed thankfully.

 

 

Did you install anything like Virtual Clone Drive?? It looks like this can stuff up the cd/dvd too. Or what virtual cd / drive programs are installed now?? Any??

 

I used to on Windows 7, but since Windows 8 has native ISO mounting I've never bothered with it.

 

 

Is this a Toshiba brand computer by any chance or is it custom? The name 'TSSTcorp' stands for Toshiba Samsung Storage Technology. Which brought me to this support page I found at the Toshiba website.

http://forums.toshiba.com/t5/Windows-8-Knowledge-Base/CD-DVD-drive-is-missing-after-upgrading-to-Windows-8/ta-p/342038 <-- Highly doubt you have these software on your computer

 

Also found two drives listed at the Samsung website. Used the model # that was provided in the screenshot. Not sure which one you have.

 

Samsung 22X DVD writer

http://www.samsung.com/ph/consumer/monitor-peripherals-printer/optical-disc-drive/dvd-rw-drive/SH-S223C/RSBF/

 

Samsung22X SpeedPlus

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Posted

 

If all else fails. you could do a firmware update. Do this as a last resort.

 

http://www.tsstodd.com/eng/firmware/fwdownload/?functionvalue=list&product=HDWI&model=SH-S223C&searchText=SH-S223C&pTop=0&mTop=0&tabIdx=1

 

Not sure if you have SB (Global distribution) or ID (India distribution) firmware on your drive. Not sure of the version number either.

 

You can find out what you have on your drive by going to device manager (like you did in your screenshot). Click 'Details Tab'. Click the drop down box and select 'Hardware lds'. It will display the type of firmware and version number in the 'value' section.

 

Example:

 

SCSI\CdRomhp______CDDVDW_SH-216BB_HE40
SCSI\CdRomhp______CDDVDW_SH-216BB_
SCSI\CdRomhp______
SCSI\hp______CDDVDW_SH-216BB_H
hp______CDDVDW_SH-216BB_H
GenCdRom
 
bold text = firmware type/version
 
Edit: Seems your PC is custom built judging from your signature. You can throw my first suggestion (Toshiba link) out the window.

 

 

I tried updating the firmware again. I booted it up with a disc in the drive and Windows detected the drive, ran the firmware update tool and it said I already had the latest firmware but I flashed it anyway. Rebooted the PC with no disc in the drive and Windows detected the drive! shut the machine down and did a cold boot (just to be sure wasn't a fluke) and restarted it and the drive was still detected (empty). Looks like finally solved! thanks guys (Y):happy:

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