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DVD-RW Not Detected in Win8 Pro x64

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#16 OP Xerxes

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Posted 23 August 2013 - 09:10

Can you try swapping the SATA cable?

I already have new cables in there (replaced them when got the new m/b, for another problem) but may not be necessary to try swapping them. Seems to have speed up a little now...




#17 OP Xerxes

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Posted 24 August 2013 - 00:11

I already have new cables in there (replaced them when got the new m/b, for another problem) but may not be necessary to try swapping them. Seems to have speed up a little now...

 

I'm back to square one now. DVD-RW drive is not detected by Windows. The SSD seems to be running fine now, back to how it used to be.



#18 OP Xerxes

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Posted 21 September 2013 - 06:23

*bump*

 

No ideas? it is still not working. I can get around it via the method I mentioned previously (boot with a disc in the drive) but would be nice if there was a more permanent solution to the problem?

 

Oh and thanks to the kind fellow who rating this thread one star, so helpful of you  :rolleyes:



#19 +d5aqoëp

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Posted 21 September 2013 - 06:42

Did you try that DVD RW drive on another PC? So you can completely rule out it's failure before you go after your SSD and cables?

#20 John.D

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Posted 21 September 2013 - 07:16

Did you install anything like Virtual Clone Drive?? It looks like this can stuff up the cd/dvd too. Or what virtual cd / drive programs are installed now?? Any??



#21 MaxVenom

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Posted 21 September 2013 - 07:36

Is this a Toshiba brand computer by any chance or is it custom? The name 'TSSTcorp' stands for Toshiba Samsung Storage Technology. Which brought me to this support page I found at the Toshiba website.

http://forums.toshib...s-8/ta-p/342038 <-- Highly doubt you have these software on your computer

 

Also found two drives listed at the Samsung website. Used the model # that was provided in the screenshot. Not sure which one you have.

 

Samsung 22X DVD writer

http://www.samsung.c...e/SH-S223C/RSBF/

 

Samsung22X SpeedPlus™ Serial ATA Internal DVD Writer <-- If I had to guess, this is the one you have

http://www.samsung.c...e/SH-S223C/BSBF

 

There's this page i found. Pretty odd solution if you ask me. Not sure if it will work for you.

http://answers.micro...13-d4ca861e2867 <-- Virtual CloneDrive solution



#22 MaxVenom

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Posted 21 September 2013 - 09:40   Best Answer

If all else fails. you could do a firmware update. Do this as a last resort.

 

http://www.tsstodd.c...mTop=0&tabIdx=1

 

Not sure if you have SB (Global distribution) or ID (India distribution) firmware on your drive. Not sure of the version number either.

 

You can find out what you have on your drive by going to device manager (like you did in your screenshot). Click 'Details Tab'. Click the drop down box and select 'Hardware lds'. It will display the type of firmware and version number in the 'value' section.

 

Example:

 

SCSI\CdRomhp______CDDVDW_SH-216BB_HE40
SCSI\CdRomhp______CDDVDW_SH-216BB_
SCSI\CdRomhp______
SCSI\hp______CDDVDW_SH-216BB_H
hp______CDDVDW_SH-216BB_H
GenCdRom
 
bold text = firmware type/version
 
Edit: Seems your PC is custom built judging from your signature. You can throw my first suggestion (Toshiba link) out the window.


#23 Hum

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Posted 21 September 2013 - 14:51

Maybe something helpful here:

 

http://answers.micro...26-1b7f397332b0

 

http://in.answers.ya...05023213AAAiQDh

 

http://www.microsoft...astRequested=14



#24 OP Xerxes

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Posted 22 September 2013 - 01:46

Did you try that DVD RW drive on another PC? So you can completely rule out it's failure before you go after your SSD and cables?

 

No I haven't, but the drive works fine just Windows 8 will not detect it as connected when the drive is empty :/ The SSD is fine now, that problem was software related and has been removed thankfully.

 

 

Did you install anything like Virtual Clone Drive?? It looks like this can stuff up the cd/dvd too. Or what virtual cd / drive programs are installed now?? Any??

 

I used to on Windows 7, but since Windows 8 has native ISO mounting I've never bothered with it.

 

 

Is this a Toshiba brand computer by any chance or is it custom? The name 'TSSTcorp' stands for Toshiba Samsung Storage Technology. Which brought me to this support page I found at the Toshiba website.

http://forums.toshib...s-8/ta-p/342038 <-- Highly doubt you have these software on your computer

 

Also found two drives listed at the Samsung website. Used the model # that was provided in the screenshot. Not sure which one you have.

 

Samsung 22X DVD writer

http://www.samsung.c...e/SH-S223C/RSBF/

 

Samsung22X SpeedPlus™ Serial ATA Internal DVD Writer <-- If I had to guess, this is the one you have

http://www.samsung.c...e/SH-S223C/BSBF

 

There's this page i found. Pretty odd solution if you ask me. Not sure if it will work for you.

http://answers.micro...13-d4ca861e2867 <-- Virtual CloneDrive solution

 

 

 

If all else fails. you could do a firmware update. Do this as a last resort.

 

http://www.tsstodd.c...mTop=0&tabIdx=1

 

Not sure if you have SB (Global distribution) or ID (India distribution) firmware on your drive. Not sure of the version number either.

 

You can find out what you have on your drive by going to device manager (like you did in your screenshot). Click 'Details Tab'. Click the drop down box and select 'Hardware lds'. It will display the type of firmware and version number in the 'value' section.

 

Example:

 

SCSI\CdRomhp______CDDVDW_SH-216BB_HE40
SCSI\CdRomhp______CDDVDW_SH-216BB_
SCSI\CdRomhp______
SCSI\hp______CDDVDW_SH-216BB_H
hp______CDDVDW_SH-216BB_H
GenCdRom
 
bold text = firmware type/version
 
Edit: Seems your PC is custom built judging from your signature. You can throw my first suggestion (Toshiba link) out the window.

 

 

Yeah, it's a custom built machine. I'll take a look at the links and see if they help. Thanks.

 

 

Thanks again, I'll take a look and see if it helps (Y)



#25 OP Xerxes

Xerxes

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  • OS: Win8.1, OSX 10.9
  • Phone: Galaxy S4 Plus

Posted 22 September 2013 - 02:19

 

If all else fails. you could do a firmware update. Do this as a last resort.

 

http://www.tsstodd.c...mTop=0&tabIdx=1

 

Not sure if you have SB (Global distribution) or ID (India distribution) firmware on your drive. Not sure of the version number either.

 

You can find out what you have on your drive by going to device manager (like you did in your screenshot). Click 'Details Tab'. Click the drop down box and select 'Hardware lds'. It will display the type of firmware and version number in the 'value' section.

 

Example:

 

SCSI\CdRomhp______CDDVDW_SH-216BB_HE40
SCSI\CdRomhp______CDDVDW_SH-216BB_
SCSI\CdRomhp______
SCSI\hp______CDDVDW_SH-216BB_H
hp______CDDVDW_SH-216BB_H
GenCdRom
 
bold text = firmware type/version
 
Edit: Seems your PC is custom built judging from your signature. You can throw my first suggestion (Toshiba link) out the window.

 

 

I tried updating the firmware again. I booted it up with a disc in the drive and Windows detected the drive, ran the firmware update tool and it said I already had the latest firmware but I flashed it anyway. Rebooted the PC with no disc in the drive and Windows detected the drive! shut the machine down and did a cold boot (just to be sure wasn't a fluke) and restarted it and the drive was still detected (empty). Looks like finally solved! thanks guys (Y) :happy: