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'Fake' service dog & veteran kicked out of restaurant

massachusetts emotional support post-traumatic stress disorder certification paperwork

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#1 Hum

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Posted 28 August 2013 - 12:48

When James Glaser stepped into Big I’s Restaurant in Oxford, Massachusetts with his service dog Jack, he was quickly told to leave in no uncertain terms. Glaser, a 41-year-old Air Force veteran, was diagnosed with post-traumatic stress disorder in November of 2011 when he retired and says that he does not leave his house without Jack by his side. The veteran explained what happened to WHDH 7 News, “I hear, ‘Get that fake service dog out of my restaurant!.’” Big I’s owner, Russell Ireland didn’t consider the canine a true service dog and said, “This is a post-traumatic stress dog. It's to give him emotional support. How much emotional support do you need when you are eating breakfast?” :huh:

James grabbed Jack’s paperwork to show the doubting owner that he was indeed a legitimate service dog but was still given a fight. He told WFXT FOX 25 News, “I said, ‘I have his certification paperwork right here. He’s not fake, he’s 100% legit.’ He like, ‘I don’t give a [expletive]. I don’t have time for that. Get out of my restaurant.’” So James called the police and Sergeant Anthony Saad with the Oxford PD confirmed the dog’s paperwork and attempted to convince Ireland. While no charges were brought, the Iraq Vet says he will file a complaint with the Americans with Disabilities Act which states that businesses must, “allow someone with PTSD to bring in a service animal that has been trained to calm the person when he or she has an anxiety attack.” James said, “Got 21 distinguished years in the military. After everything we’ve done, we just shouldn’t be treated like that.”

Many others agree with James and vow not to support Ireland or his dining establishment and a Facebook page boycotting Big I’s has over 25,000 likes. Ireland has received angry phone calls, honks from passing cars in protest, and threats to burn down the restaurant. Former patron Bill Haseotes said, “I used to go in there and eat but now I'll never give him a penny again after what I heard." Despite public sentiment Ireland is not retreating and says he apologizes only to veterans with “legitimate” service dogs, not Glaser.

Bart Sherwood, Program Director for the service dog training program Train a Dog Save a Warrior, rescued Jack from a Florida shelter, then helped train and certify him as a service dog. Sherwood said that dogs like Jack and other PTSD service dogs don’t look like the typical service dog breeds that people are used to, like Labrador retrievers or German shepherds, so their legitimacy is doubted. He advocates for better education about the matter.

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#2 +techbeck

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Posted 28 August 2013 - 12:53

I see a restaurant going out of business soon.



#3 Art3x

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Posted 28 August 2013 - 12:59

To be that combative about a service dog, something must have happened previously.  I would hope he wouldn't go that irate for no reason.



#4 OP Hum

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Posted 28 August 2013 - 13:59

I can see the point, that he doesn't really need a dog, to eat in a restaurant.

 

 

Plus, other customers may bring their regular dogs in, feed them under the table, pet pee & poop, noise, etc.



#5 He's Dead Jim

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Posted 28 August 2013 - 14:04

I can see the point why he needs a dog to leave the house, He has a mental condition which prevents him from functioning normally like you or me, and he has been prescribed a dog to help him deal with the rigours which the mental condition causes him to suffer from.

 

I would serve him before any "able minded" customers



#6 OP Hum

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Posted 28 August 2013 - 14:10

^ How 'smart' do you need to be to eat food ...?

 

I know of a PTDS guy around here -- he was in Iraq, but never saw any combat.

 

He gives the distinct impression of simply trying to milk the system.

 

I'm fairly sure his mental problems go back to childhood.



#7 +techbeck

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Posted 28 August 2013 - 14:15

^ How 'smart' do you need to be to eat food ...?

 

It is not how smart you are.  Dogs have been proven to help people in many ways to cope with difficulties and obstacles in their lives.  The guy is not stupid, he just is suffering from a condition.



#8 OP Hum

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Posted 28 August 2013 - 14:22

^ It seems to me, that if you have emotional difficulties, you would avoid going out in public.



#9 ILikeTobacco

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Posted 28 August 2013 - 14:26

^ How 'smart' do you need to be to eat food ...?

 

I know of a PTDS guy around here -- he was in Iraq, but never saw any combat.

 

He gives the distinct impression of simply trying to milk the system.

 

I'm fairly sure his mental problems go back to childhood.

What does it have to do with being smart?

 

“allow someone with PTSD to bring in a service animal that has been trained to calm the person when he or she has an anxiety attack"

 

The dog is there for when he has an anxiety attack. That can happen randomly and anything can trigger it. Restaurants are not somehow anxiety attack immunity zones.



#10 Buttus

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Posted 28 August 2013 - 14:29

he has a dog to help him with anxiety PTSD, and he goes to a restaurant to eat a nice calm breakfast, and what does he get?   anxiety!

 

why would the owner fight with him about it?   i mean, unless the dog was being a nuisance?  it didn't say it was



#11 +Nik L

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Posted 28 August 2013 - 14:31

Hum... It's not your call to argue whether he needs a dog or not.  That has been decided and granted by people with the qualification to do so.  Under US law, nobody has the right to disallow him service based upon this.

 

HOWEVER

 

I find intrigue in what someone above said that something must have previously occurred for such a reaction.



#12 adrynalyne

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Posted 28 August 2013 - 14:38

^ How 'smart' do you need to be to eat food ...?

 

I know of a PTDS guy around here -- he was in Iraq, but never saw any combat.

 

He gives the distinct impression of simply trying to milk the system.

 

I'm fairly sure his mental problems go back to childhood.

I'm sure your misunderstanding of disabilities also goes back that far.

 

 

 

 

^ It seems to me, that if you have emotional difficulties, you would avoid going out in public.

Hence the service dog.  



#13 OP Hum

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Posted 28 August 2013 - 14:46

Hum... It's not your call to argue whether he needs a dog or not.

 

 

Anyone can have a dog if the want.

 

Just no need of a dog to eat in a restaurant.

 

He isn't blind.



#14 Lord Method Man

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Posted 28 August 2013 - 14:48

 

 

He gives the distinct impression of simply trying to milk the system.

 

 

I can't speak for this guy, but far too many people exploit the VA system for benefits  :/

 

When I left the military several years ago we all had to go through TAP (2 day class on leaving the military) and we were told over and over again to claim as many disabilities as we could in order to get benefits.



#15 adrynalyne

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Posted 28 August 2013 - 14:49

Anyone can have a dog if the want.

 

Just no need of a dog to eat in a restaurant.

 

He isn't blind.

What an ignorant comment.  Since when are service dogs restricted to sight impaired individuals?