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Xbox One voice commands down to just 5 countries at launch?

xbox one kinect voice recognition

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#1 the better twin

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Posted 29 August 2013 - 14:52

http://www.neogaf.co...ad.php?t=664637

 

So, Microsoft has put up another page on Xbox.com promoting the Xbone as they do. (link)
 
What's interesting is the small print right at the bottom, specifically point six:
 
Xbox voice commands will not be available in all markets on the product release date. Voice commands will be available at launch in US, UK, CA, FR, and DE.
 
Excuse me while I state the obvious, but I'm fairly sure that's not all of the 13 countries that the Xbone is launching in.

 

 

I think a delay to 2014 would do the Xbox One a world of good tbh so Microsoft can actually get things ready. Everything seems rushed and confused. Not that they would want to give the PS4 that much of a head start though.

 




#2 BajiRav

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Posted 29 August 2013 - 14:56

So goes with MS' position that delay is because of Localization and not yield issues. This is hardly surprising.

#3 trooper11

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Posted 29 August 2013 - 17:24

If I was at MS, this would be a tough call to make.

 

First of all, delaying to 2014 is a non option. 

 

So it comes down to releasing just in the regions where localization is complete.  So if we assume that is the hold up, then that was why the cut it back to 8 regions. 

 

Now they are looking at their current progress for those 8 regions and seeing that they may not have voice commands done for all 8 by launch.  They probably think its unwise to reduce the number of regions any further, so they have decided to roll out the update for the missing regions as it gets done.

 

Personally, I think they are right to not release in regions that cant access all of the X1s features, especially one that is so integrated as voice commands.  Even if you hate the feature, MS cannot go by your opinion.  Voice commands are spreading across many markets and there are plenty of people that like using it when it works as expected.  If MS wants it to be an advantage of the X1, it needs to work correctly from the first day a person buys the console.  If you mar that launch experience, you could damage the value of the console.

 

Some say that they should just release it everywhere in English and then roll out updates later, but you can't tell me that potential customers in those regions won't have a poorer experience because of that.  In that scenario, the voice commands wouldn't be useful at all.

 

If I was in a country not getting an X1 during the first wave launch, then I would consider importing it or just waiting depending on what they announce for further launches.  If I'm not interested in an X1, then none of this matters, but if I am, then I would consider the above options. 



#4 Showan

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Posted 29 August 2013 - 19:09

If I was at MS, this would be a tough call to make.

 

First of all, delaying to 2014 is a non option. 

 

So it comes down to releasing just in the regions where localization is complete.  So if we assume that is the hold up, then that was why the cut it back to 8 regions. 

 

Now they are looking at their current progress for those 8 regions and seeing that they may not have voice commands done for all 8 by launch.  They probably think its unwise to reduce the number of regions any further, so they have decided to roll out the update for the missing regions as it gets done.

 

Personally, I think they are right to not release in regions that cant access all of the X1s features, especially one that is so integrated as voice commands.  Even if you hate the feature, MS cannot go by your opinion.  Voice commands are spreading across many markets and there are plenty of people that like using it when it works as expected.  If MS wants it to be an advantage of the X1, it needs to work correctly from the first day a person buys the console.  If you mar that launch experience, you could damage the value of the console.

 

Some say that they should just release it everywhere in English and then roll out updates later, but you can't tell me that potential customers in those regions won't have a poorer experience because of that.  In that scenario, the voice commands wouldn't be useful at all.

 

If I was in a country not getting an X1 during the first wave launch, then I would consider importing it or just waiting depending on what they announce for further launches.  If I'm not interested in an X1, then none of this matters, but if I am, then I would consider the above options. 

 

I've given MS a ton of passes on things... but this is unacceptable...

They knew that Kinect would be integral to the Xbox One.

During development all they had to do was get 3-4 people from the small regions and have them speak.

They could have done this, without letting on what it was for.

 

Now this gets no excuse. Especially when all you need is a high end sound booth for this.



#5 FlintyV

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Posted 29 August 2013 - 19:57

http://www.neogaf.co...ad.php?t=664637

 

 

I think a delay to 2014 would do the Xbox One a world of good tbh so Microsoft can actually get things ready. Everything seems rushed and confused. Not that they would want to give the PS4 that much of a head start though.

 

So rather than launching in 13 countries in 2013 you think they shouldn't launch in any? Makes good business sense  :rolleyes: /s



#6 trooper11

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Posted 29 August 2013 - 20:06

I've given MS a ton of passes on things... but this is unacceptable...

They knew that Kinect would be integral to the Xbox One.

During development all they had to do was get 3-4 people from the small regions and have them speak.

They could have done this, without letting on what it was for.

 

Now this gets no excuse. Especially when all you need is a high end sound booth for this.

 

 

Then something went wrong and it required more work.

 

Look, why are we assuming MS is just sitting around twiddling their thumbs? 

 

You seem to think all they had to do was pull in a couple guys off the street, record them and be done with it.

 

I have no idea how the process works, but I get the impression that most of you don't know either. Whatever the process is, MS feels they don't have enough time to meet the first wave launch date.  I get tired of people getting all up in arms against these companies when they have to delay something like this.  I get that many people are jaded and assume the company is lying about the reasons it has to delay, but sometimes they are actually telling the truth and sometimes problems happen during production that lead to delays.

 

You think MS wants to delay the roll out?  They are obviously working on it and something required more time than they had.  If you want to call them out for it that's fine, but its hard to be specific here. Cal them out for being too slow or for whatever issue caused the delay I guess.



#7 Showan

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Posted 29 August 2013 - 22:54

Then something went wrong and it required more work.

Look, why are we assuming MS is just sitting around twiddling their thumbs?

You seem to think all they had to do was pull in a couple guys off the street, record them and be done with it.

I have no idea how the process works, but I get the impression that most of you don't know either. Whatever the process is, MS feels they don't have enough time to meet the first wave launch date. I get tired of people getting all up in arms against these companies when they have to delay something like this. I get that many people are jaded and assume the company is lying about the reasons it has to delay, but sometimes they are actually telling the truth and sometimes problems happen during production that lead to delays.

You think MS wants to delay the roll out? They are obviously working on it and something required more time than they had. If you want to call them out for it that's fine, but its hard to be specific here. Cal them out for being too slow or for whatever issue caused the delay I guess.


I get what your saying... I do..

But localization should gone into the plans during very early stages. And yes you can have that found proper speaking people from their respective regions and bring them to a booth, to speak. All without having to give away why it was happening. I'm in the US so does not effect me whatsoever. But I want the World to experience the X1 together.

If Kinect was a known given from the beginning, then localization for it should of started ASAP...

If I plan on making a product where voice recognition is a known given (especially a global product) localization would have started very early.

But I can be dead wrong.

You are pretty knowledgable on this (not being sarcastic either :-) ) so I would say, you know better than I would...

#8 trooper11

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Posted 29 August 2013 - 23:53

I only wish we knew what led to this delay. 

 

I have zero knowledge on the process on how this works.  If anyone does have experience, please share your experience.

 

I have a hard time thinking MS just started the localization now, it makes me think they ran into some kind of issues during the process that required more time to get right.  Heck it might not have anything to do with getting recording or whatever, it could be a software issue, something to do with how Kinect or the included headset processes each language and the wide variety of accents that will need to be accounted for.

 

So maybe its a software issue, not an issue of collected data.



#9 spenser.d

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Posted 30 August 2013 - 00:00

I get what your saying... I do..

But localization should gone into the plans during very early stages. And yes you can have that found proper speaking people from their respective regions and bring them to a booth, to speak. All without having to give away why it was happening. I'm in the US so does not effect me whatsoever. But I want the World to experience the X1 together.

If Kinect was a known given from the beginning, then localization for it should of started ASAP...

If I plan on making a product where voice recognition is a known given (especially a global product) localization would have started very early.

But I can be dead wrong.

You are pretty knowledgable on this (not being sarcastic either :-) ) so I would say, you know better than I would...

 

Localization probably did start from day one but it's not a friggin cake walk. It's hard as hell to properly localize software without things going wrong.  I know firsthand.  It's a heck of a lot more than "getting 3-4 people from one place to come and speak".  It can take years to properly localize all of your software for just a handful of countries depending on how complex it is, and given we're talking about something that has to recognize your voice and translate it appropriately into commands that need to be acted on, it's quite complex.



#10 trooper11

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Posted 30 August 2013 - 00:11

The delay sucks, but if that is the cost for getting it done properly and it means people have a reliable experience from day one, then fine. 

 

Since Sony is not concerned about this aspect of control, they don't have to devote any time on it, or at least they can work on it at their leisure.  So its not like we can point to them and say 'hey, look at them, they are launching in more regions and were able to achieve what MS cant in the same time'. That's not a knock against them, its just one of the differences in the two feature lists.



#11 Showan

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Posted 30 August 2013 - 00:19

There is a happy medium though... In some of those regions the citizens do tend to speak multiple languages...
Hopefully that can work for them till localization is complete.

Wish I knew multiple languages... :-(

#12 trooper11

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Posted 30 August 2013 - 01:13

Yeah, but I get why MS wouldn't try to just release the console everywhere and just support English or a handful of languages at launch.  There are some that could use it just fine that way, but its pretty unfair to expect customers in say Japan to use voice commands in English.



#13 BajiRav

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Posted 30 August 2013 - 02:46

http://www.neogaf.co...9&postcount=520

1KlcMyB.gif

(thanks Garrett 2U)


First, people should understand – I don’t always know every detail happening with the program. Even though I run Product Planning (I'm not in PR!), that means we set the stage early for the features and HW, but a lot happens going through the development process. I stay very close as we approach launch, but I don’t always know the specifics when things change, so sometimes (frequently) I have to ask someone on the team. I also don’t run PR or Marketing, so I don’t see every piece of material that makes it to the public.  In this case, there was an inconsistency between some small print on Xbox.com, and what I understood was happening – so I went to get more details.
 
Turns out the answer to this question is… complicated. It’s been an education for me as I’ve been looking into it.
 
There is no way that I could do justice to it in a post, so the marketing team is working on a chart that gives clarity on what locales, languages, and voice features are available in each country. Trying to write it down would be confusing. Stay tuned for a more detailed explanation, but just to give clarity:
 
In November
-    We will launch in 13 geos
-    10 of those geos will support some voice features
-    We support 8 languages
 
The 8 Languages at Launch are:
1)      English – US
2)      English – GB (WW)
3)      French
4)      Spanish – MX
5)      Spanish – ES
6)      Italian
7)      German
8)      Portuguese
 
NOW – the nuance to this is that some voice *features* won’t be available in all countries right away. “Xbox On”, for instance, is only available in 5 (hence the confusion on Xbox.com in the small print).
 
BigDug13 – the FAQ is correct, for launch. When you choose a language for your console, you will be offered the list of countries it is supported in. Using your example, if you choose Italy as your language, you only get Italian. We will continue to add more supported combinations over time. For example in Canada we will support English and French.  The opportunity to “mix-and-match” languages and countries is something we’re looking to do post-launch.
 
Again, sorry for all the confusion on this. Look for a more detailed explanation coming. Will most likely come through Xbox Wire, or Xbox.com.



He also pretty much admitted that the DRM 180 has ######ed up their schedule.

#14 BajiRav

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Posted 30 August 2013 - 03:01

Few more

http://www.neogaf.co...5&postcount=543

That's why it took me so long to get back to everyone. I got a very interesting refresher on how Voice works in the system, which parts are local, which parts use "the cloud" (back-end LIVE services) to process, etc.

It was actually really interesting, but summarizing it all up in text would be confusing. We decided a grid was easier, so the Marketing team is working on it.

<editorializing> - when I look at the chart, it feels like the vast majority of what we have talked about as voice support (like "Xbox, go to Ryse") works in all 8 languages. There are handful of exceptions.


http://www.neogaf.co...5&postcount=567

Some of the sophisticated voice search strings (think catalog searching for music or movies) will only work online. We can't locally store the name of every movie, actor, director, genre, etc.


http://www.neogaf.co...9&postcount=583

No, it does not.

^^ (Answer to if voice control requires XBL Gold)

#15 Torolol

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Posted 30 August 2013 - 03:07

so that mean, some poor brits in spain, must use espanola to operates their xb1 ?