I bought a motherboard from a well-respected online computer retailer in mid-September 2010.
There were issues with it recently (it would not correctly detect the hard drive completely) but luckily, it was a few weeks before the 3-year warranty ended.
I sent it back to the retail who received it and rejected the RMA stating "damaged socket".
I asked for more information and received:
"The motherboard has been received in a physically damaged condition, the CPU socket is damaged and the damage was immediately notice during the initial inspection of the motherboard. Due to the damage present we would be unable to offer a replacement motherboard."
The CPU socket was in perfect condition when I sent it and even if the board came loose in the box (shouldn't happen, it was well packaged), the I/O "boxes" would have stopped the CPU socket hitting the top of the box.
Since the motherboard went wrong a few weeks before the warranty ended, I get the feeling they're not to respect it.
Should I take this further? (Small Claims Court, perhaps?)