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BSOD Diagnostic assistance please


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Hello Neowin, I hope someone here can assist me with a BSOD my new machine seems to suffer from.

 

On Monday I got a BSOD when attempting to shut down my PC. It would hang on the 'Shutting Down...' screen and eventually it would panic.

The error was:
DRIVER_POWER_STATE_FAILURE

In file:
nvlddmk.sys

 

So that's the 'nVidia Windows Kernal Mode Driver'. Okay, so I've re-installed my graphics drivers and now it's happy until today.

 

Also, on Monday, in attempt to diagnose the problem I ran the verifier.exe. This caused a bsod with error DRIVER_VERIFIER_IOMANAGER_VIOLATION in file hidclass.sys.

 

I'm not sure if this is relevant or useful info but hey it's there.

 

As I said today the bsod came again. I tried shutting down my PC and again I got a bsod. This time the file was ntoskrnl.exe.

You can see the html report created by BlueScreenView.

 

 

This is a pretty new machine running entirely new hardware, built a month or so ago. The newest hardware changes was a logitech mouse (g400s) to replace a faulty g400.

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If it's fairly new and nothing important on it, this would be one of the rare times I would recommend a fresh Windows install.

 

Otherwise,

What else might showing up in event viewer?

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Did you install the drivers for the new mouse? Quite possible theyre the cause, if you installed them. Mcafee isnt installed is it?? Or something like McAfee Endpoint Encryption.

 

Looks like this can cause USB devices that are plugged into USB ports to crash. It looks like a program called HP Encryption Tool can also cause this crash

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Without knowing what hardware and state of the OS & assuming no issues there, I would suggest having a look in your BIOS/EFI at what your RAM timings are being picked up as. If that checks out ok and no ram/ram setting issues, check your PSU voltages if your firmware allows.

 

When I've encountered random BSOD to do with hidclass.sys or ntoskrnl.exe it's been down to either RAM misconfiguration or bad PSU.

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Eh, possibly do a reinstall. See how things go.

 

Initially I didn't install the drivers for the mouse. Well it's plug'n'play and uses the same software. But then I removed it from device manager, uninstalled the software and downloaded the latest version.

I just tested how the bsod triggers. I've never really noticed it before since I tend to hibernate/sleep which it does fine.
To trigger it I need to do the following steps:

Cold Boot>Sleep>Warm Boot>Shut Down>Panic

 

This time the nvidia file came along too.

 

Actually Aergan good call, as I have changed my RAM timings with an XMP profile, and changed the clockspeed.

 

post-110879-0-00168400-1378549706.png

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Your reported VRAM voltage @ 1.49v - If you're aggressive with your timings or if your ram divider is overclocking it, you might need to raise that closer to 1.5-1.51v (at your own risk). Try more relaxed timings or just reduce your overclock.

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Yeah I've taken it to default settings now and I still have the issue.

 

I though I could eliminate the issue being related to my graphics drivers by removing the driver in safe mode then boot back in, but it can't sleep with the default 'legacy vga' driver.

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