Hassan Munir Posted October 8, 2013 Share Posted October 8, 2013 Hi my wife has college email account and i have set this up on on my iMac using Outlook 2011 and it works now would like to use it on the iPad. Does anyone have any ideas on how to do this I have already did some searches but no real luck so far and the message i do get back is not able to verify. I have also checked settings on the actual Outlook Web App to find any settings like POP, IMAP, and SMTP access but it's blank. Thanks if you can help me on this. Link to comment Share on other sites More sharing options...
xendrome Posted October 8, 2013 Share Posted October 8, 2013 Settings>Mail> Add Account> Exchange Type in e-mail address/password and maybe username if needed, if the University has their autodiscover configured properly, it will do the rest. if not, try mail.domainname.com the server name. And all of this is dependant on if they allow activesync for their domain accounts. Link to comment Share on other sites More sharing options...
Hassan Munir Posted October 8, 2013 Author Share Posted October 8, 2013 I tried that and the error message coming back is unable verify account info. Why does it work in outlook 2011 but not the ipad? Link to comment Share on other sites More sharing options...
xendrome Posted October 8, 2013 Share Posted October 8, 2013 Well Outlook 2011 is probably using IMAP, can you confirm that they are allowing Activesync on the server side for her account? Link to comment Share on other sites More sharing options...
Roger H. Veteran Posted October 8, 2013 Veteran Share Posted October 8, 2013 if it works on Outlook it will work on an iPad. Domain\username password As was said though, it might be blocked too but that's rarely implemented, they would just set security on the mobile device before it can connect. Link to comment Share on other sites More sharing options...
xendrome Posted October 8, 2013 Share Posted October 8, 2013 if it works on Outlook it will work on an iPad. Domain\username password As was said though, it might be blocked too but that's rarely implemented, they would just set security on the mobile device before it can connect. You sure? IMAP/POP3/MAPI may be enabled, but ActiveSync could be disabled... Link to comment Share on other sites More sharing options...
Hassan Munir Posted October 9, 2013 Author Share Posted October 9, 2013 I can't find this setting on the Mac. Here are my steps in setting up on the iPad 3 with IOS 7 and tell me if I am doing something wrong. email: firstname.surname@city**********ac.uk password: password123 (not real password) description: Exchange - CLICK NEXT NEXT SCREEN Email: firstname.surname@city**********ac.uk Server: https://ad-ex-cas1.city***********.ac.uk/EWS/Exchange.asmx (this is from outlook 2011 account settings on the Mac under Microsoft Exchange - Server there is also another setting under directory AD-DC01.************.ac.uk) Domain: optional Username: ********** (not email address just in case you are wondering) Password: password123 (not real password) Description: Exchange CLICK NEXT The next message is Unable to verify account information Link to comment Share on other sites More sharing options...
Shadrack Posted October 9, 2013 Share Posted October 9, 2013 I don't know if this will help: When we were using Exchange 2003 at work, I was having problems using <username>@<mydomain>.com to login. Our IT department has fixed that since, but previously i had to use the login <username>@<mydomain>.local. The suffix .local was required as part of the username for some reason. If you have access to "Outlook Web Access", then there are some 3rd party apps that you can use that go through that "protocol" as oppose to the Exchange ActiveSync/IMAP/POP3 protocols. I use Mail+ on my iPhone for all my work's exchange emails, tasks, calendar, contacts, etc, because I like to be able to turn all of the notifications for that stuff off easily and keep it completely separate from my personal email. Link to comment Share on other sites More sharing options...
#Michael Posted October 9, 2013 Share Posted October 9, 2013 I can't find this setting on the Mac. Here are my steps in setting up on the iPad 3 with IOS 7 and tell me if I am doing something wrong. email: firstname.surname@city**********ac.uk password: password123 (not real password) description: Exchange - CLICK NEXT NEXT SCREEN Email: firstname.surname@city**********ac.uk Server: https://ad-ex-cas1.city***********.ac.uk/EWS/Exchange.asmx (this is from outlook 2011 account settings on the Mac under Microsoft Exchange - Server there is also another setting under directory AD-DC01.************.ac.uk) Domain: optional Username: ********** (not email address just in case you are wondering) Password: password123 (not real password) Description: Exchange CLICK NEXT The next message is Unable to verify account information I'd check with you work's IT department. It sounds like they have mobile device activesync disabled. Setting up a pc to use an exchange account is not the same as setting up an ipad to use exchange activesync. At my work this is how we setup our moviles devices (we have our companies email hosted by office 365) email: username@company.com password: active directory password server: m.outlook.com (during setup it auto looks up the correct outlook server that my email account is on. Mine happens to be on bluprod0611) domain: blank our desktop outlook 2010: email: username@company.com password: active directory password server: auto lookup username: username@company.com Link to comment Share on other sites More sharing options...
Mando Posted October 9, 2013 Share Posted October 9, 2013 on anything post 2010 Server/exch not only does active sync need to be enabled, it also requires OMA enabled on the AD account ;) autodiscover needs to be configured correctly, failing that you can enter your webmail credentials so https://webmail.<domain>.com/owa domain\username password Not elegant but usually works when autodiscover is not enabled or configured properly. Outlook uses IMAP whereas OWA uses HTTPS ;) hence needing autodiscover.domainname.com internet facing. Ask her to ask the uni It department for the ipad connection guide for their email platform, if its enabled they will have a crib sheet. Link to comment Share on other sites More sharing options...
Roger H. Veteran Posted October 9, 2013 Veteran Share Posted October 9, 2013 You sure? IMAP/POP3/MAPI may be enabled, but ActiveSync could be disabled... Yeah that's what I was saying when I said "it might be blocked" - disabled... yeah.. same thing :p. I was just saying it wouldn't make much sense to disable it, just set security requirements (passwords strength and encryption and such) before the device can connect. As shown later on after your post, Outlook is using Exchange so it just seems autodiscover is either not setup right or domain or server not listed correctly. Link to comment Share on other sites More sharing options...
sc302 Veteran Posted October 9, 2013 Veteran Share Posted October 9, 2013 exchange works great on the ipad and iphone. too bad you don't know your server settings. You can manually enter your settings after the autodiscover fails. Link to comment Share on other sites More sharing options...
#Michael Posted October 9, 2013 Share Posted October 9, 2013 exchange works great on the ipad and iphone. too bad you don't know your server settings. You can manually enter your settings after the autodiscover fails. Manually entering the settings works only if you know what they are. Link to comment Share on other sites More sharing options...
xendrome Posted October 9, 2013 Share Posted October 9, 2013 Manually entering the settings works only if you know what they are. Which is why he said too bad you don't know your server settings. Link to comment Share on other sites More sharing options...
123456789A Posted October 9, 2013 Share Posted October 9, 2013 Maybe they set it up so you can't use iPads? Link to comment Share on other sites More sharing options...
#Michael Posted October 9, 2013 Share Posted October 9, 2013 Which is why he said I swear that sentence wasn't there when I replied to it. My bad.... :blush: Link to comment Share on other sites More sharing options...
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