Jump to content



Photo

Obamacare website goes down for software fix

usa health insurance center for medicare historic volume available in november

  • Please log in to reply
20 replies to this topic

#1 Hum

Hum

    totally wAcKed

  • 63,506 posts
  • Joined: 05-October 03
  • Location: Odder Space
  • OS: Windows XP, 7

Posted 09 October 2013 - 00:39

Government technology experts took the main health insurance website down overnight Monday to try to fix the problems that have kept millions of people from signing up for new plans, but ran into more serious problems than anticipated.

The site, www.healthcare.gov, was out of order until mid-morning Tuesday, creating another big public relations headache for the Obama administration’s efforts to get 7 million people or more signed up for health insurance coverage that will start as on January 1.

Some users reported trouble logging on even after the fix. It wasn't immediately clear how well it worked.

The Center for Medicare and Medicaid Services, which is operating the website, says technicians were trying to fix the site permanently, after a series of fixes over the weekend didn't do the trick.

The Health and Human Services Department has been struggling to make the website work ever since it opened amid great fanfare a week ago. People who tried to sign on said they ran into bottlenecks right away. Critics said it was a sign that the government was not ready to fully implement the 2010 Affordable Care Act, and Republicans in Congress renewed their demands that the administration delay the entire project.

A White House spokesperson said some people have been able to sign up for health insurance, but says numbers of just how many won’t be available until November. Administration officials say most of the trouble has come because so many people are trying to visit the site -- more than 8 million at last count.

“This maintenance helps add capacity to the system to accommodate the historic volume of traffic the site has seen over the past several days,” CMS said in a statement.

more




#2 Growled

Growled

    Neowinian Senior

  • 41,508 posts
  • Joined: 17-December 08
  • Location: USA

Posted 09 October 2013 - 18:44

That's just disgusting. I swear, our government just can't do anything right. 



#3 vetJohn S.

John S.

     ΜΟΛΩΝ ΛΑΒΕ

  • 19,544 posts
  • Joined: 18-January 02
  • Location: NE 10EC
  • OS: OSX Lion
  • Phone: iPhone 5

Posted 09 October 2013 - 20:42

You'd think for $634 Million, a website would work....

 

 

The exact cost to build Healthcare.gov, according to U.S. government records, appears to have been $634,320,919, which we paid to a company you probably never heard of: CGI Federal.  The company originallywon the contract back in 2011, but at that time, the cost was expected to run “up to” $93.7 million – still a chunk of change, but nothing near where it ended up.

 



#4 Growled

Growled

    Neowinian Senior

  • 41,508 posts
  • Joined: 17-December 08
  • Location: USA

Posted 09 October 2013 - 23:28

Somebody should be asking for a refund. 



#5 OP Hum

Hum

    totally wAcKed

  • 63,506 posts
  • Joined: 05-October 03
  • Location: Odder Space
  • OS: Windows XP, 7

Posted 10 October 2013 - 19:58

Aha -- Javascript  :o 

 

Edwards and other software engineering experts said that a significant number of issues appeared to relate to the "front end" or user experience. This typically means there is something wrong with the basic construction of the software, in particular, the Javascript code that activates within the browser. 

 

"I was trying to use it as a consumer ... and I could see the Javascript errors," said James Turner, a member of the technical staff at software company Beeonics and contributing editor at O'Reilly.com. He told FoxNews.com that he tried to apply in order to compare insurance prices numerous times and in four different browsers -- all to no avail. 

 

"I've been a software developer for 33 years now," he said. "After awhile when something is not working right, you just kind of know the reasons why things are failing. It looks like the user interface was something that was tested least or not done right, or both."

 

http://www.foxnews.c...tcmp=latestnews



#6 abecedarian paradoxious

abecedarian paradoxious

    cell tech

  • 1,289 posts
  • Joined: 04-November 07

Posted 10 October 2013 - 20:18

What else would you expect from Democrats?

 

If they have to lie about even the name of their own political party, you have to suspect bad things.

They are "Democrats", not "Democratics".



#7 chrisj1968

chrisj1968

    copyrighted!! ©

  • 4,462 posts
  • Joined: 17-June 08
  • Location: United States

Posted 10 October 2013 - 20:19

I've heard the white house won't admit to how many have tried to apply. I've heard it was some 100 people only. Now, think about this. when you sign up, you give a social security number. Now, if you don't complete the signup and quit... they have your SSN to now slam you with the penalty for non compliance.

 

I say let the democrats have their obamacare.. give it to them. then, when the wheels fall off the bus.. they can't blame the GOP or tea party.. it will only be the democrats (and GOP) that voted for this mess' fault.



#8 threetonesun

threetonesun

    Neowinian Senior

  • 11,943 posts
  • Joined: 26-February 02

Posted 10 October 2013 - 20:36

I've heard the white house won't admit to how many have tried to apply. I've heard it was some 100 people only. Now, think about this. when you sign up, you give a social security number. Now, if you don't complete the signup and quit... they have your SSN to now slam you with the penalty for non compliance.

 

I say let the democrats have their obamacare.. give it to them. then, when the wheels fall off the bus.. they can't blame the GOP or tea party.. it will only be the democrats (and GOP) that voted for this mess' fault.

 

Oh noes, mah Social Security numbers?!?  :laugh:

 

They already thought through the part about hitting people for non-compliance, don't worry about that.

 

As for the website, well, yeah. I don't think I"ve ever seen a government website roll out without issues.



#9 Andre S.

Andre S.

    Asik

  • 7,879 posts
  • Joined: 26-October 05

Posted 10 October 2013 - 20:57

Apparently no one can ever get high initial demand right. The same thing happens every time a game company launches a popular online-only game: remember Diablo 3, SimCity, etc... Perhaps the thing was indeed rushed, but the software industry as a whole seems to have trouble predicting and scaling to high volume of online requests. Pretty much only Amazon and Google seemed to have figured that out.

 

Give it some time, request volume will normalize, things will start working.



#10 NathanLiu

NathanLiu

    Neowinian

  • 65 posts
  • Joined: 16-July 13
  • OS: OS X
  • Phone: Nexus 5

Posted 10 October 2013 - 21:13

Remember Obama's questionable analogy for recent glitches...

 

"Consider that just a couple of weeks ago, Apple rolled out a new mobile operating system, and within days, they found a glitch, so they fixed it.

 

I don't remember anybody suggesting Apple should stop selling iPhones or iPads or threatening to shut down the company if they didn't"

 

Not sure if we should be thinking about it like this.



#11 nitins60

nitins60

    Neowinian

  • 493 posts
  • Joined: 20-January 08

Posted 11 October 2013 - 09:56

:laugh:



#12 Growled

Growled

    Neowinian Senior

  • 41,508 posts
  • Joined: 17-December 08
  • Location: USA

Posted 11 October 2013 - 18:47

Remember Obama's questionable analogy for recent glitches...

 

"Consider that just a couple of weeks ago, Apple rolled out a new mobile operating system, and within days, they found a glitch, so they fixed it.

 

I don't remember anybody suggesting Apple should stop selling iPhones or iPads or threatening to shut down the company if they didn't"

 

Not sure if we should be thinking about it like this.

 

I know we shouldn't but oh well.



#13 vetneufuse

neufuse

    Neowinian Senior

  • 17,227 posts
  • Joined: 16-February 04

Posted 11 October 2013 - 18:50

it's amazing how a site like facebook can handle millions of connections at once...... yet a site that had a TONNNNNNN of money pumped into it's initial development runs at a crawl...



#14 Skin

Skin

    Neowinian

  • 1,153 posts
  • Joined: 11-April 07

Posted 11 October 2013 - 19:00

Remember Obama's questionable analogy for recent glitches...

 

"Consider that just a couple of weeks ago, Apple rolled out a new mobile operating system, and within days, they found a glitch, so they fixed it.

 

I don't remember anybody suggesting Apple should stop selling iPhones or iPads or threatening to shut down the company if they didn't"

 

Not sure if we should be thinking about it like this.

 

Well, if Apple products were crammed down people's throats with a penalty if not taken or used in some way, then yeah, it'll work.



#15 +Bryan R.

Bryan R.

    Neowinian Senior

  • 4,617 posts
  • Joined: 04-September 07
  • Location: Palm Beach, FL

Posted 11 October 2013 - 19:09

This is why you don't have the government providing jobs or running what should be private. Now, it's people's tax money spent on shi**y products where in an open market, companies would suffer. The government won't suffer; they couldn't care less. Anything under the federal belt is going to be massively wasteful and inefficient. USPS, Obamacare, it's all sh*t. We should be regulating and empowering the private sector to do the right thing.
 

Apparently no one can ever get high initial demand right. The same thing happens every time a game company launches a popular online-only game: remember Diablo 3, SimCity, etc... Perhaps the thing was indeed rushed, but the software industry as a whole seems to have trouble predicting and scaling to high volume of online requests. Pretty much only Amazon and Google seemed to have figured that out.

Give it some time, request volume will normalize, things will start working.

From the sounds of the article, it seems the site is poorly coded which would not be a scaling issue. Although I do agree with point regarding your other examples.