Bell customers got a letter last week telling them that, as of Nov. 16, the company would begin collecting detailed information about their consumption habits in order to offer “relevant ads.”
“They’ll literally know what web pages you visit, which search terms you enter, where you happen to be, what apps you use, what television you watch, even your calling patterns,” says Michael Geist, a University of Ottawa law professor and technology law specialist.
“They figure that level of detail will offer up the ability to have highly targeted advertising. They’ll know virtually everything about you.”
Customers have until Nov. 16 to opt out, but Geist says they may not be aware of what, exactly, they’re really opting out of.
“As far as I can tell, when you’re opting out, you’re opting out of targeted ads. You’re not opting out of the broader collection more generally,” Geist told CBC's Daybreak host Mike Finnerty on Tuesday morning.
Philippe Viel of the Montreal-based consumer protection group Union des consommateurs puts it more bluntly.
“The only option to opt out offered is to not receive relevant ads. They’re going to collect the data anyway,” he says.
Bell refused an interview request, but issued this statement:
"What's new is that we're giving Bell customers the option to receive Internet advertising that's relevant to them rather than the random online advertising they're receiving now. The number of ads customers see won't increase and they can opt-out anytime by visiting bell.ca/relevantads. We're giving customers advance notice before we start offering relevant advertising on Nov. 16."
The Privacy Commission confirmed it has received several complaints today regarding Bell’s plans for customer profiling, online behavioural marketing and personal information. It said it would be investigating, but could give no details of the investigation.
Geist says customers should be asked to opt in, rather than opt out.
“That’s not what they’re doing,” he says. “They’re forcing people to opt out, and making the default that everybody gets monitored and tracked.”
Viel said that while Bell may be acting in accordance with the law, the program is not ethically sound. He says mobile customers who aren’t in agreement with being tracked don’t have many options, considering leaving a mobile contract early meanssubstantial early-termination fees.
Geist and Viel say that the monitoring, while not currently performed by other Canadian telecoms, sets a dangerous precedent. Viel says that mobile providers and telecommunications companies are prone to following industry trends, and that it may just be a matter of time before other companies start similar programs.
“This is an open invitation for law enforcement to know that they’ve got one of the most detailed customer profiles possible in the country,” he says.
He suggests that, instead of forcing Bell’s customers into being monitored, Bell should offer incentives to encourage people to opt-in as a way of sharing the economic value of the data collection windfalls.
A regular discount on customers’ monthly bill in exchange for participating in the data collection would be a more appropriate course of action, Geist says.
But both he and Viel say a wider approach is needed to protect customers' information.
Provincial and federal regulators need to look at the ethics of this kind of data collection immediately, Viel says — but until then, Bell has no plans to put the brakes on its relevant ads project.
Im quite shocked by this as cellphone company using deep packet scanning for ads is very messed up as i am a customer for them so its quite unpleasant