While the company behind the dysfunctional HealthCare.gov was virtually unknown to the American public until this month, critics say the Obama administration should have known this multibillion-dollar firm had a checkered history with other government contracts.
In projects stretching from Canada to Hawaii, parent company CGI Group and its subsidiaries ran into complaints about its performance. And this was while, and in some cases before, CGI Federal was paid millions, along with other contractors, to create the ObamaCare website.
"The morning I heard CGI was behind [Healthcare.gov], I said, my God, no wonder that thing doesn't work," said James Bagnola, a Texas-based corporate consultant who was hired by the Hawaii Department of Taxation (DOTAX) in 2008.
CGI Technologies and Solutions, Inc., another subsidiary, had been responsible for overhauling the IT systems for the Hawaii tax department, and then, developing its new delinquent tax collection services. Not only was the software and implementation problematic, but the second contract, signed in 2009, paid CGI millions for work it did not complete, according to a state audit completed in 2010 on the matter.
Still, they hold contracts all over the Hawaii government. Hawaii's Health Connector, the state's new health exchange for providing insurance options under ObamaCare, hired CGI to build its website. Like HealthCare.gov, the Hawaii portal had immediate problems when it launched on Oct. 1, but those have since been rectified and so far, according to Health Connector officials who spoke with FoxNews.com, they are not blaming CGI.
Bagnola doesn't buy it, saying when they overhauled DOTAX's IT, "the system was broken all the time."
"I can't believe people continue to hire incompetency," he added.
The firm's performance was also called into question when parent company, CGI Group, was hired to design and execute a new $46.2 million diabetes registry for eHealth Ontario, part of the Canadian government health care system. That contract was canceled in September 2012 after a series of delays that rendered the system obsolete, according to news reports at the time.
"They did not meet the requirements of their contract which was faced with many layers of delays, which caused great angst among the health care providers who are trying to do their best," Frances Gélinas, a member of Ontario's provincial parliament, told the Washington Examiner, in an Oct. 10 report.
CGI came to national attention after the problems with HealthCare.gov turned out to be much more than a short-term glitch. Since its dubious debut on Oct. 1, it's been determined that the software code and the basic infrastructure of the site's design is at the root of the problem, which is keeping Americans from registering, logging in and buying health insurance.