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Neowin staff (do not have) access to members PMs....

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#1 riahc3

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Posted 24 October 2013 - 10:02

Hello,

In a thread, Steven Parker (Neobond) posted the following:
 

I'm just pointing out that we investigate harassment in PM's when it's reported to us. What you do between two consenting members in PM's is your business, we don't have access to that content unless it's reported, then there are ways to view the content ;)


I find that VERY disturbing. Even if only "reporting" activates it, a staff member could make a false account, report it, and PM could be accessed.
 
I dont feel comfortable that Neowin staff members can access our PMs if they choose to.

I would feel better if Neobond could step in and clear up how exactly PMs can be accessed by staff members. Yes, we know staff members never read PMs but I think these things should be cleared up....

Thank you

Best Answer Steven P. , 24 October 2013 - 10:17

Talk about paranoia and blowing what I said way out of proportion!

 

Members have to add us to conversations for us to see the PM's, in extreme cases we have to look on the server (same for any site btw), but that can only be accessed by very few people.

 

Neowin doesn't read your PM's.

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#2 Pupik

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Posted 24 October 2013 - 10:04

I find that VERY disturbing. Even if only "reporting" activates it, a staff member could make a false account, report it, and PM could be accessed.

Huh? How would that fake account have access to your private messages?

#3 Nick H.

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Posted 24 October 2013 - 10:04

There may be ways for higher up's to check in to PMs, but if there is then I don't think they bother. What was meant by the comment was that if someone reports a PM to us, we can ask them to include one of the staff members in the PM chain. In short, we have to be given permission to view the PM.

#4 Aheer.R.S.

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Posted 24 October 2013 - 10:08

Hello,

In a thread, Steven Parker (Neobond) posted the following:
 

I find that VERY disturbing. Even if only "reporting" activates it, a staff member could make a false account, report it, and PM could be accessed.
 
I dont feel comfortable that Neowin staff members can access our PMs if they choose to.

I would feel better if Neobond could step in and clear up how exactly PMs can be accessed by staff members. Yes, we know staff members never read PMs but I think these things should be cleared up....

Thank you

sorry, I must be getting tired, but how would a fake account get a genuine one flagged?

 

Also I don't have a problem with staff viewing my messages, even the ones containing links to adult material, they are afterall, private messages, now extreme nsfw, link links to death or terrorism, hell I'd be the first to report those.



#5 OP riahc3

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Posted 24 October 2013 - 10:09

Hello,

Huh? How would that fake account have access to your private messages?

Member A has PMs
Staff A for some reason wants to read them
Staff A makes fake Member B
Member B sends PM to Member A
Member A replies to Member B
Member B reports Member A for insulting
As soon as this happens, Staff A takes the task of investigating.
Staff A can now view all of Member A's PMs

At least thats how I thought it thru at first :p

#6 Yusuf M.

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Posted 24 October 2013 - 10:10

I assure you, the moderation staff here would not create dupe accounts for the purpose of accessing a member's personal messages. Members can invite other people to their conversations and that's usually how it's done when staff intervention is required. Neobond is right though. There are ways to view a member's personal message but that's only done in extreme situations (e.g. death threats, cyber bullying, etc).



#7 OP riahc3

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Posted 24 October 2013 - 10:11

Hello,

sorry, I must be getting tired, but how would a fake account get a genuine one flagged?
 
Also I don't have a problem with staff viewing my messages, even the ones containing links to adult material, they are afterall, private messages, now extreme nsfw, link links to death or terrorism, hell I'd be the first to report those.

Its not about looking at our PMs. Its about PMs should stay always private with NO access to them what so ever.

#8 Aheer.R.S.

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Posted 24 October 2013 - 10:12

Hello,
Member A has PMs
Staff A for some reason wants to read them
Staff A makes fake Member B
Member B sends PM to Member A
Member A replies to Member B
Member B reports Member A for insulting
As soon as this happens, Staff A takes the task of investigating.
Staff A can now view all of Member A's PMs

At least thats how I thought it thru at first :p

ahh, thank you for clearing that up,
no I wouldn't think you have anything to worry about as the staff member sent by the site to investigate would see that the pm thread started with you getting insulted, your retaliation would go to the 'back burner' as you were the victim of such act.
 
(least when I used to moderate my wife's old website, that's how we did it. :) )

Hello,
Its not about looking at our PMs. Its about PMs should stay always private with NO access to them what so ever.


But that in itself creates problems, I do understand the point you are making, privacy is just that, but there is some reassurance that you woulld not get the shaft in the scenario you provided :)

#9 Nick H.

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Posted 24 October 2013 - 10:12

Hello,
Member A has PMs
Mod A for some reason wants to read them
Mod A makes fake Member B
Member B sends PM to Member A
Member A replies to Member B
Member B reports Member A for insulting
As soon as this happens, Mod A takes the task of investigating.
Mod A can now view all of Member A's PMs

At least thats how I thought it thru at first :p

Nope. If we get invited in to a PM chain then we can only view those messages. We cannot see the other PM's that were created.

#10 OP riahc3

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Posted 24 October 2013 - 10:14

Hello,

I assure you, the moderation staff here would not create dupe accounts for the purpose of accessing a member's personal messages. Members can invite other people to their conversations and that's usually how it's done when staff intervention is required. Neobond is right though. There are ways to view a member's personal message but that's only done in extreme situations (e.g. death threats, cyber bullying, etc).

Im sure that the moderation staff would not create dupe accounts for this or any purpose.

But what if someone abuses the system of one of the ways to view a member's personal messages? We should trust staff but.....

The only thing Im asking is HOW PM's can be viewed exactly.

#11 Pupik

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Posted 24 October 2013 - 10:15

Hello,
Member A has PMs
Staff A for some reason wants to read them
Staff A makes fake Member B
Member B sends PM to Member A
Member A replies to Member B
Member B reports Member A for insulting
As soon as this happens, Staff A takes the task of investigating.
Staff A can now view all of Member A's PMs

At least thats how I thought it thru at first :p

But that means that the staff a will only get to read the messages between member b (his fake account) and member a.

Which he already can, using his member b account :huh:



#12 Shaun N.

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Posted 24 October 2013 - 10:15

I was about to post, "who cares?" but then that's how we got into the NSA issue in the first place



#13 arachnoid

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Posted 24 October 2013 - 10:15

EDIT for clarity

PMs are a direct private communication system for and by those it is addressed to unless shared with others.There is no magic back door built in to the system.



#14 +LimeMaster

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Posted 24 October 2013 - 10:15

Hello,
Its not about looking at our PMs. Its about PMs should stay always private with NO access to them what so ever.

Tell that to certain e-mail providers. :rolleyes:



#15 OP riahc3

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Posted 24 October 2013 - 10:16

Hello,

Nope. If we get invited in to a PM chain then we can only view those messages. We cannot see the other PM's that were created.


So I have a convo with Member A, Member B, and Member C. Member C is actually a staff. Member C reports me and Staff A can ONLY see messages between Member C and myself? There is no loophole or way around, right?

OK, I guess thats a bit better :)