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My post wasn't voted Best Answer when it was!


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#1 Steven P.

Steven P.

    aka Neobond

  • Tech Issues Solved: 76
  • Joined: 09-July 01
  • Location: Neowin HQ

Posted 05 November 2013 - 12:23

What is the Tech Issues Solved label?

 

It is the Best Answer feature enabled in all the tech areas and allows the topic starter and moderators to select which post is marked as Mark Solved, or the best answer to their support request. Some people are helped and don't bother to vote, but if you feel that your post should have been voted Best Answer, you can report the topic (first post) and then give the link to your post which moderators can then set to Mark Solved.

 

So in short, if you feel you answered the support request but didn't get 'marked solved' for it, report it, but please wait at least 24 hours before reporting the thread, give the OP a chance to come back and mark it for themselves.

 

Do not PM a moderator to have your post marked as solved, use the report button so that staff have a log of the action taken.

 

What is the Best Answer feature?

 

The amount of topics a member has solved in the Tech Areas of Neowin is shown in the post user info pane:

 

SNAG-0023.png

 

When a post hasn't been answered yet, the Topic starter or staff member will see a notice, bottom right of the first post in the topic, like so:

 

SNAG-0024.png

 

The topic starter or a staff member are the only ones who can mark the topic as solved and see that notice.

 

When the topic is Marked Solved, everyone sees the answer in the first post with a link to jump to it, as well as:

 

In the topic title SNAG-0026.png and topic index SNAG-0027.png

 

SNAG-0025.png




#2 tiagosilva29

tiagosilva29

    Looking for a job in Lisbon

  • Tech Issues Solved: 1
  • Joined: 08-May 04

Posted 05 November 2013 - 12:33

Can I do it for stuff posted, like, 6 years ago? (I'm serious.)

#3 OP Steven P.

Steven P.

    aka Neobond

  • Tech Issues Solved: 76
  • Joined: 09-July 01
  • Location: Neowin HQ

Posted 05 November 2013 - 12:35

Can I do it for stuff posted, like, 6 years ago? (I'm serious.)

If you want.



#4 Crisp

Crisp

    To infinity and beyond

  • Tech Issues Solved: 2
  • Joined: 06-May 10
  • Location: 127.0.0.1

Posted 05 November 2013 - 12:39

Can I do it for stuff posted, like, 6 years ago? (I'm serious.)

 

How do I extend support for XP for another 40 years?



#5 +LimeMaster

LimeMaster

    LippyZillaD Council ( ͡° ͜ʖ ͡°)

  • Tech Issues Solved: 4
  • Joined: 28-August 10
  • OS: Windows 8
  • Phone: Nokia Lumia 920

Posted 05 November 2013 - 12:40

Can I do it for stuff posted, like, 6 years ago? (I'm serious.)

Cheater. :p



#6 Steve B.

Steve B.

    Neowinian British One

  • Tech Issues Solved: 5
  • Joined: 12-January 09
  • Location: United Kingdom
  • OS: Windows 8.1
  • Phone: Apple iPhone 4S

Posted 05 November 2013 - 12:42

Can I do it for stuff posted, like, 6 years ago? (I'm serious.)


If it's genuinely the best solution to the problem, sure. Yes the advice may be out of date but someone may still find use from it.

#7 +techbeck

techbeck

    Neowinian Senior

  • Tech Issues Solved: 10
  • Joined: 20-January 05

Posted 05 November 2013 - 12:44

Is it really a problem that someone does or does not mark an answer as the best? 



#8 +LimeMaster

LimeMaster

    LippyZillaD Council ( ͡° ͜ʖ ͡°)

  • Tech Issues Solved: 4
  • Joined: 28-August 10
  • OS: Windows 8
  • Phone: Nokia Lumia 920

Posted 05 November 2013 - 12:47

Is it really a problem that someone does or does not mark an answer as the best? 

Shouldn't be as there can sometimes be multiple good answers.



#9 OP Steven P.

Steven P.

    aka Neobond

  • Tech Issues Solved: 76
  • Joined: 09-July 01
  • Location: Neowin HQ

Posted 05 November 2013 - 12:48

Is it really a problem that someone does or does not mark an answer as the best? 

Yes, Best Answer is also shown in the topic title in the forum view, so anyone coming in off a search will immediately see that their problem is probably answered.



#10 Hum

Hum

    totally wAcKed

  • Tech Issues Solved: 10
  • Joined: 05-October 03
  • Location: Odder Space
  • OS: Windows XP, 7

Posted 05 November 2013 - 12:53

How do I extend support for XP for another 40 years?

Buy Microsoft :shifty:



#11 Geoffrey B.

Geoffrey B.

    LittleNeutrino

  • Tech Issues Solved: 9
  • Joined: 25-July 05
  • Location: Ohio
  • OS: Windows 8.1u1
  • Phone: Nokia Lumia 928 WP8.1u1

Posted 05 November 2013 - 12:57

sweet, this should make it a lot easier to find posts with answers on them. I have also noticed a lot of threads where people never voted on an answer.



#12 +BudMan

BudMan

    Neowinian Senior

  • Tech Issues Solved: 96
  • Joined: 04-July 02
  • Location: Schaumburg, IL
  • OS: Win7, Vista, 2k3, 2k8, XP, Linux, FreeBSD, OSX, etc. etc.

Posted 05 November 2013 - 17:07

What about threads where the OP marked the wrong or not appropriate post as the answer ;)  Have come across this quite often where the OP marks their own follow up post as the correct answer when it is missing info, or just not anything to do with the answer..

 

example

http://www.neowin.ne...ing-on-the-nas/



#13 firey

firey

    F͎̗͉͎͈͑͡ȉ͎̣̐́ṙ͖̺͕͙̓̌è̤̞͉̟̲͇̍̍̾̓ͥͅy͓̍̎̌̏̒

  • Tech Issues Solved: 6
  • Joined: 30-October 05
  • Location: Alberta, Canada
  • OS: Windows 7
  • Phone: Android (4.4.2)

Posted 05 November 2013 - 17:08

The Best Answer feature is enabled in all the tech areas and allows the topic starter and moderators to select which post gave the best answer to their support request. Some people are helped and don't bother to vote, but if you feel that your post should have been voted Best Answer, you can report the topic (first post) and then give the link to your post which moderators can then set to Mark Solved.

 

So in short, if you feel you answered the support request but didn't get 'marked solved' for it, report it.

 

Do not PM a moderator to have your post marked as solved, use the report button so that staff have a log of the action taken.

But then it's up to the staff to decide if your answer really is the best or not... it's fail all round... sorry.



#14 Atomic Wanderer Chicken

Atomic Wanderer Chicken

    Assistant Special Agent Chicken in charge

  • Tech Issues Solved: 5
  • Joined: 20-August 12
  • Location: Black Mesa Research Facility, USA
  • OS: Windows 95 with Microsoft Plus
  • Phone: Motorola MicroTAC Elite

Posted 05 November 2013 - 17:10

The best answers thing might lead to what happens in yahoo answers, like people posting cockamamie things like "I bought a new touchscreen laptop, should I still Windows 95 or Windows 98 on it?" or "How to I get rid of the Windows 32 folder, it is taking up too much space?"  or "My laptop is dirty, should I put it in the washing machine?". Then people will comment and the OP will select the best answer leading to potential abuse.



#15 Aheer.R.S.

Aheer.R.S.

    I cannot Teach Him, the Boy has no Patience!

  • Tech Issues Solved: 9
  • Joined: 15-October 10

Posted 06 November 2013 - 02:20

The best answers thing might lead to what happens in yahoo answers, like people posting cockamamie things like "I bought a new touchscreen laptop, should I still Windows 95 or Windows 98 on it?" or "How to I get rid of the Windows 32 folder, it is taking up too much space?"  or "My laptop is dirty, should I put it in the washing machine?". Then people will comment and the OP will select the best answer leading to potential abuse.

I was just about to post almost exactly this.
Guess neowin is going to become as abused as yahoo answers afterall. :(