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Skydrive NOT updating!


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#1 lruggier

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Posted 05 November 2013 - 20:42

Hey, so I just added a folder to my skydrive and everything is there, however when I edited one of my files it never updated it on the skydrive. Isnt it supposed to automatically update to the skydrive once I have changed something on my computer if i have that folder linked to skydrive? Why isnt this working and what do I need to do to make it work?




#2 Marshall

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Posted 05 November 2013 - 21:37

Is there enough space for the folder in your Skydrive account?

 

Check the permissions of the folder you added.



#3 exotoxic

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Posted 05 November 2013 - 21:44

OS?? If on windows 8.1 and the folder is on a different drive to the sky drive app it wont sync.



#4 Marshall

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Posted 05 November 2013 - 21:47

OS?? If on windows 8.1 and the folder is on a different drive to the sky drive app it wont sync.

 

Concerning this, you should consider updating your profile to add what OS you're on, that way it shows underneath your Username. Either that or make sure to specify when you ask a question. :)



#5 OP lruggier

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Posted 06 November 2013 - 03:33

OS?? If on windows 8.1 and the folder is on a different drive to the sky drive app it wont sync.

 

Is there enough space for the folder in your Skydrive account?

 

Check the permissions of the folder you added.

 

Does OS mean operating system? I dont use windows 8, i have the one right before it which is windows 7 vista, i think thats what it is. 

I have more than enough space in my skydrive so that is not the problem. And when I copied and pasted the folder I wanted to go into my skydrive it had no problem copying at pasting it into skydrive and it is there. the problem is, it never updates it. Before when I used to use it my ex boyfriend set it up so that every time I changed something on my laptop that was one of the folders i had in my skydrive, it would automatically update the skydrive. How do I make it do that again? I never changed any of the settings, but since I started to use it again recently I noticed that it has not been updating like it used to. 



#6 Marshall

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Posted 06 November 2013 - 04:01

Yes OS stands for Operating System, in which if you have the one before 8, you indeed have Windows 7.

 

It definitely sounds like it's on SkyDrives end. I'm not familiar with their settings as I've never used Skydrive. I use Dropbox and everything works almost instantaneously across all the devices I have synced with it.

 

I know a fair amount of people on here use Skydrive so someone should be along to help. :)

 

Kind Regards



#7 ians18

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Posted 06 November 2013 - 04:10

OK, so go to the start menu and in search type in "skydrive" (without the quotes) click on it, if it isn't running, skydrive will open and start syncing your files and folders. Next go to the bottom right of the screen (near the clock) and look for a skydrive logo (looks like 2 clouds stacked on top of each other, should be white) if there is a green bar going across the bottom it is syncing if there is none, it has finished syncing.

 

Click on the icon and it should say up to date and when it last updated. Now right click the skydrive icon by the clock, (which is called the system tray) and click settings. Make sure "start skydrive automatically when I sign into Windows" is checked. Click on choose folders tab and then choose folders. Make sure "All files and folders on my Skydrive" is selected then click OK and OK again to save. 

 

Does that help?



#8 jasqid

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Posted 06 November 2013 - 04:24

I see it was established that you are running windows 7. Skydrive is not baked into windows 7 like it is with 8.1. I'm gonna go out on limb and ask if you have the SkyDrive desktop app installed? Not SkyDrive pro, and not SkyDrive through the browser.

 

If you are certain you have the SD desktop app, then just make sure it is running in the task area.



#9 OP lruggier

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Posted 06 November 2013 - 05:09

OK, so go to the start menu and in search type in "skydrive" (without the quotes) click on it, if it isn't running, skydrive will open and start syncing your files and folders. Next go to the bottom right of the screen (near the clock) and look for a skydrive logo (looks like 2 clouds stacked on top of each other, should be white) if there is a green bar going across the bottom it is syncing if there is none, it has finished syncing.

 

Click on the icon and it should say up to date and when it last updated. Now right click the skydrive icon by the clock, (which is called the system tray) and click settings. Make sure "start skydrive automatically when I sign into Windows" is checked. Click on choose folders tab and then choose folders. Make sure "All files and folders on my Skydrive" is selected then click OK and OK again to save. 

 

Does that help?

 

I see it was established that you are running windows 7. Skydrive is not baked into windows 7 like it is with 8.1. I'm gonna go out on limb and ask if you have the SkyDrive desktop app installed? Not SkyDrive pro, and not SkyDrive through the browser.

 

If you are certain you have the SD desktop app, then just make sure it is running in the task area.

 

To the first person, thank you so much for making all those steps easy to understand, i did everything you said but it still hasnt updated. For the word document that I did update it still lists it as last updated at 3:17pm instead of when I last edited it at 10:37pm. I dont understand what is wrong and this is very frustrating! It worked before when i had windows 7, so I dont understand why it just stopped working :( OH also, it says when i go to near the clock area and go over the skydrive app it says its up to date and that it was last updated 4 hours ago. BUT THAT IS NOT CORRECT!! Is there any way to see when it updates and change the way it does its updates? I cant find it anywhere in settings 

 

For the second person, i do have the desktop app installed. When I click on it, it takes me to m skydrive folder where I have copied all the folders from my desktop into that folder to put them on to my skydrive so I can access it from my phone. 



#10 ians18

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Posted 06 November 2013 - 05:12

How many folders and how many files are in the folders that you copied over. And how big is the biggest file? Just need an estimate. Maybe it is still syncing.

 

 

Another thing you can do is under skydrive.com in the sidebar you should see PCs do you see your PC name there? If so you can click on it and remotely access your computer's hard drive from another computer instead of waiting for all the files and folders to sync.



#11 OP lruggier

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Posted 06 November 2013 - 05:23

How many folders and how many files are in the folders that you copied over. And how big is the biggest file? Just need an estimate. Maybe it is still syncing.

 

 

Another thing you can do is under skydrive.com in the sidebar you should see PCs do you see your PC name there? If so you can click on it and remotely access your computer's hard drive from another computer instead of waiting for all the files and folders to sync. 

 

Its definitely done syncing them all since it has a green check by all the folders. the folder i have with a bunch of word docs and pdfs and excel within it is 222MB, then 2 PDFs which are 16KB and 24KB. I have my PC recognized on the skydrive and everything. but i really want this whole folder thing to work where its just specific folders that i sync to the drive.and i just checked my skydrive and it says out of 7GB I have 6.78GB free after adding these folders in. I JUST WANT THEM TO UPDATE!!!! haha



#12 ians18

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Posted 06 November 2013 - 05:42

If you quit the desktop app (right click the icon in the notification area by the clock and click exit) then reopen the app and let it sync... that may work. From Microsoft's website:

To restart SkyDrive for Windows
  1. Right-click the SkyDrive icon (a2b259a1-84b3-4262-9ff4-4426e07f9586_24.) in the notification area, at the far right of the taskbar.
  2. Click Exit.

  3. Click Start, enter SkyDrive in the search box, and then click Microsoft SkyDrive. This opens your SkyDrive folder, and also starts the SkyDrive service

 

Also maybe because you are running out of space, that it stopped syncing? Have you checked inside the folder and look for any blue arrows (looks like a circle) on the icon, while the folder may be synced the files may not. Also make sure the skydrive desktop app is syncing to the right Microsoft Account.

Try creating a word document in skydrive, after a few minutes does it show up in Windows Explorer, under the skydrive section?

Another thing you can try is delete/move all the files out of skydrive's desktop app and go to skydrive.com, then DRAG and DROP the folders (try a few first) into the page, thus bypassing the desktop app, then maybe it will sync back down.

 


#13 Nazmus Shakib Khandaker

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Posted 06 November 2013 - 06:35

She is not running out of space. It she was, it would have a red x on the folders.

Okay, so I recommend you uininstall and reinstall skydrive. Do you know how to do that? If not, here are the steps:

Uninstall and Reinstall:
1) Type in "Uninstall a program" on the start menu. Pick that item when it shows up.
2) Choose Microsoft Skydrive from the list of apps. Click it and click "Uninstall".
3) Once that's done, go to http://windows.micro...e/download#apps and download the app for Windows 7.
4) Install it after you download it and when it asks to choose your location, click "Next". It will ask if you want to merge with your existing (old) skydrive folder. Choose merge.
5) Skydrive should start updating all your files.

Let me know if this helps

#14 OP lruggier

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Posted 15 November 2013 - 19:43

 

If you quit the desktop app (right click the icon in the notification area by the clock and click exit) then reopen the app and let it sync... that may work. From Microsoft's website:

To restart SkyDrive for Windows
  1. Right-click the SkyDrive icon (a2b259a1-84b3-4262-9ff4-4426e07f9586_24.) in the notification area, at the far right of the taskbar.
  2. Click Exit.

  3. Click Start, enter SkyDrive in the search box, and then click Microsoft SkyDrive. This opens your SkyDrive folder, and also starts the SkyDrive service

 

Also maybe because you are running out of space, that it stopped syncing? Have you checked inside the folder and look for any blue arrows (looks like a circle) on the icon, while the folder may be synced the files may not. Also make sure the skydrive desktop app is syncing to the right Microsoft Account.

Try creating a word document in skydrive, after a few minutes does it show up in Windows Explorer, under the skydrive section?

Another thing you can try is delete/move all the files out of skydrive's desktop app and go to skydrive.com, then DRAG and DROP the folders (try a few first) into the page, thus bypassing the desktop app, then maybe it will sync back down.

 

 

She is not running out of space. It she was, it would have a red x on the folders.

Okay, so I recommend you uininstall and reinstall skydrive. Do you know how to do that? If not, here are the steps:

Uninstall and Reinstall:
1) Type in "Uninstall a program" on the start menu. Pick that item when it shows up.
2) Choose Microsoft Skydrive from the list of apps. Click it and click "Uninstall".
3) Once that's done, go to http://windows.micro...e/download#apps and download the app for Windows 7.
4) Install it after you download it and when it asks to choose your location, click "Next". It will ask if you want to merge with your existing (old) skydrive folder. Choose merge.
5) Skydrive should start updating all your files.

Let me know if this helps

 

ok guys, sorry its been a while since I responded, i got really busy and fixing skydrive was the last thing on my mind. I just did what both of you guys said, and it didnt do anything! WHY IS SKYDRIVE BROKEN??? Isnt the whole point of it to update skydrive as soon as you have edited any files on your desktop that are synced on skydrive? this skydrive is a piece of ######. 



#15 +LambdaLambdaLambdaFn

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Posted 17 November 2013 - 17:50

Have you checked everything in this KB article? http://windows.micro...-sync-error-faq