Recently got a couple of hte new Surface docks for the first gen Surfaces we have here at work. Everything is working on the dock but the dock is not charging the tablet. I have tried 2 different docking stations and the same problem. The docks should be compatible with the frirst gen Surfaces so not sure what the prob is.
Anyone else have the dock? Any problems? I followed the info here which didnt help....
Edit: Just to note, the light doesnt come on, on the dock, so not sure what the problem is. Everything connected to the dock works, but not the charging of the tablet.
Best Answer techbeck , 08 November 2013 - 16:11
I figured it out. Apparently our WSUS server was not setup to deploy Windows 8 updates. They were downloading, but not going out to the systems. I had someone here fix that.
Anyway, the first gen Surfaces need a firmware update in order for the dock charging to work. Funny that MS support didn’t tell me that but hey, I am getting a free dock out of it since they do not want the “defective” one back.Go to the full post