Jump to content



Photo

Xbox One Damaged right out of the Box, Many pictures.

wtf...

  • Please log in to reply
131 replies to this topic

#31 Crisp

Crisp

    To infinity and beyond

  • Tech Issues Solved: 2
  • Joined: 06-May 10
  • Location: 127.0.0.1

Posted 22 November 2013 - 09:11

Not sure how it works in the US, but under the sales of good act, you're not 100% satisfied you've brought a unit that has damage. You're entitled to a full refund if you take it back. Due to the item being faulty from the start, your insurance should be void and you should be entitled to a full refund if you bring back everything you brought with proof of receipt.




#32 nukenorman

nukenorman

    Neowinian

  • Joined: 15-July 02

Posted 22 November 2013 - 09:45

Just some scratches on the case no big deal it will function as normal :D .

 

Aside from my joke. You should resport that to the local news or something. Better yet start recording when you buy expensive box units so you have proof you did not scratch it. Sorry to hear about it sucks to wait 10 hours and then have that happen to you :(.



#33 Steven P.

Steven P.

    aka Neobond

  • Tech Issues Solved: 61
  • Joined: 09-July 01
  • Location: Neowin HQ

Posted 22 November 2013 - 09:46

Thanks ! I'm sure it will be in the end. You know it's like the new toy feeling. When you open it up and it's molested before you even get the chance to touch it.

Brought to attention here: http://www.neowin.ne...cratched-covers



#34 compl3x

compl3x

    OK. compl3x again.

  • Joined: 06-December 09
  • Location: Melbourne, Australia
  • OS: Windows 7
  • Phone: Samsung Galaxy S4

Posted 22 November 2013 - 10:08

Brought to attention here: http://www.neowin.ne...cratched-covers

 

Ahh, so PS4s aren't the only console suffering faults!

 

To the OP, was the box completely sealed when you bought it. It looks like it was a display model that was re-boxed.



#35 Steven P.

Steven P.

    aka Neobond

  • Tech Issues Solved: 61
  • Joined: 09-July 01
  • Location: Neowin HQ

Posted 22 November 2013 - 10:10

Ahh, so PS4s aren't the only console suffering faults!

 

To the OP, was the box completely sealed when you bought it. It looks like it was a display model that was re-boxed.

Nope, I covered that too http://www.neowin.ne...g-manufacturing



#36 Enron

Enron

    Windows for Workgroups

  • Tech Issues Solved: 1
  • Joined: 30-May 11
  • OS: Windows 8.1 U1
  • Phone: Nokia Lumia 900

Posted 22 November 2013 - 10:12

Does it work?



#37 compl3x

compl3x

    OK. compl3x again.

  • Joined: 06-December 09
  • Location: Melbourne, Australia
  • OS: Windows 7
  • Phone: Samsung Galaxy S4

Posted 22 November 2013 - 10:14

Nope, I covered that too http://www.neowin.ne...g-manufacturing

 

 

I remember, I about foxconn in another topic :)  :woot:



#38 Sunburned Goose

Sunburned Goose

    Neowinian

  • Joined: 20-January 10

Posted 22 November 2013 - 10:27

The same thing has happened to my xbox.  The box works fine but there are 'teeth' marks dug out of the box along the edges and scratches on it that don't rub off with a towel and water.

 

 

9JkTGiXl.jpg

 

i6uMw2X.jpg

 

od94GUwl.jpg



#39 Steven P.

Steven P.

    aka Neobond

  • Tech Issues Solved: 61
  • Joined: 09-July 01
  • Location: Neowin HQ

Posted 22 November 2013 - 10:28

^ wow that's pretty bad!



#40 compl3x

compl3x

    OK. compl3x again.

  • Joined: 06-December 09
  • Location: Melbourne, Australia
  • OS: Windows 7
  • Phone: Samsung Galaxy S4

Posted 22 November 2013 - 10:30

The same thing has happened to my xbox.  The box works fine but there are 'teeth' marks dug out of the box along the edges and scratches on it that don't rub off with a towel and water.

 

 

9JkTGiXl.jpg

 

i6uMw2X.jpg

 

od94GUwl.jpg

 

 

Looks like someone was gnawing at it. lol. 



#41 JonnyLH

JonnyLH

    I say things.

  • Joined: 15-February 13
  • Location: UK
  • OS: W8, W7, WP8, iOS, Ubuntu
  • Phone: Nokia Lumia 920

Posted 22 November 2013 - 10:38

^ That is bad! 



#42 georgevella

georgevella

    Software Developer

  • Joined: 15-May 02

Posted 22 November 2013 - 10:38

This looks less like a manufacturer problem and more like mishandling by store employees



#43 +Matthew S.

Matthew S.

    What the what

  • Tech Issues Solved: 2
  • Joined: 15-December 05
  • Location: Georgetown, ON
  • OS: Windows 8.1 / Mac OS X 10.9.x iOS 7
  • Phone: iPhone 4S

Posted 22 November 2013 - 10:40

Hopefully this is isolated. Knock on wood mine doesn't have any mark, but I'll check in the morning. I'm so far loving my xbone, I have neowin snapped to the right while I have netflix playing on the left all while bf4 is installing :D

#44 Sunburned Goose

Sunburned Goose

    Neowinian

  • Joined: 20-January 10

Posted 22 November 2013 - 10:45

This looks less like a manufacturer problem and more like mishandling by store employees

 

It was new in box, wrapped up in this thick foam.  It was well packaged so I doubt it was damaged like this in transit or at the store.



#45 +FiB3R

FiB3R

    aka DARKFiB3R

  • Tech Issues Solved: 6
  • Joined: 06-November 02
  • Location: SE London
  • OS: Windows 8.1 Enterprise
  • Phone: Lumia 930

Posted 22 November 2013 - 10:49

I'd be heading straight back to Best Buy and getting it exchanged on the spot. Also, unpack the new one while you are there, in front of an employee.





Click here to login or here to register to remove this ad, it's free!