I don't know about anyone else but my phone support experience with Windows 8 / 8.1 has not been good. Especially with older individuals. Most still have no clue where the windows key is on their keyboard. Trying to explain to them how to activate the charms bar, is a feat all its own. Usually I just give up and tell them to press windows key + C but first I have to explain to them were the windows key is located.
What is everyone elses Windows 8 / 8.1 phone support experience?
Also, has anyone else noticed that nobody is upgrading to windows 8.1 on their own? Every windows 8 machine I log into have not upgraded to 8.1 the only ones that have are the ones i've done for them.
Does it prompt them to upgrade? Or do they have to go into the windows store and click the 8.1 icon? On a few machines i've had to do a wsreset just for Windows 8.1 to show up.