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My friends Xbox One is broken


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#1 Showan

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Posted 29 November 2013 - 12:58

A close friend of mines received his Day One: Xbox One from Amazon just like I did on launch day.  We both hooked it up around the same time as well.

We both discussed the pros and cons of the system and so forth.

 

Now lets fast forward a week later.  My friend's Xbox One has bit the dust.  It started while he was trying to get into Battlefield online match, it wouldn't let him in, and not only that, it would also freeze up his Xbox One.  He quits out of the game outright and tries to go back in, and this time the game disc won't read...  Turns off the Xbox One and turns it back on, makes sure all games and apps are closed, ejects BF4 disc puts it back in, the disc won't read...  Ejects disc, and puts in NBA2K14, tries to play it, no disc is recognized at all.

 

Calls Microsoft, they put him through the usual unplug cables and such.  Make sure all game and apps and such are closed (usual scripted walk through's when you call support)...

Uninstall game and Re-Install game (which takes forever as it is), disc is recognized again, but there is a disc read error..   

 

They are shipping him a coffin and giving him a copy of Dead Rising 3 as a "I'm sorry gift"

 

I've been on a pro-Microsoft tour as of late, but that is reversing mighty fast.  And this goes for more than Xbox at that.

 

Yes, my Xbox is fine.  But seeing the Xbox One's dropping like flies.  I have to wonder, how long will mines be fine for...




#2 xendrome

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Posted 29 November 2013 - 13:01

Uninstall game and Re-Install game


How did he uninstall and reinstall if the drive is bad?

#3 Nick H.

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Posted 29 November 2013 - 13:03

Again, this isn't surprising. You'll be taking a higher risk when buying a launch-day product than if you waited a while for them to iron out the issues. You can say, "but that just shouldn't happen" all you want, but it does.

On the plus side, at least they're compensating him with a game. (Y)

#4 OP Showan

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Posted 29 November 2013 - 13:03

How did he uninstall and reinstall if the drive is bad?

 

It glitched..  He was unable to uninstall the game.  Turned off the console, turned it back on, the disc was recognized again.  He was able to reinstall the game (again)... But when he tried to launch the game, it told him he had to have the disc in the drive.  It was in the drive.



#5 vcfan

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Posted 29 November 2013 - 13:25

Yes, my Xbox is fine.  But seeing the Xbox One's dropping like flies.  I have to wonder, how long will mines be fine for...


im healthy as a horse. seeing people dropping like flies has me wondering how long will I live.

point is, we cant judge if and when something like this will happen because of some other case of it happening. its common for launch stuff to have bugs,defects and other things that will be reduced with tweaks in the manufacturing. it happens to every single piece of electronics released by any company.

its becomes a problem if a large percentage of the product is bad. this is not happening. its just a tiny amount of bad drives at the moment.

#6 JonnyLH

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Posted 29 November 2013 - 13:33

Just sounds like his BF4 is broke and not his Xbox. Has he even tried another game?

 

There's going to be problems with launch hardware on this scale. Why get annoyed when the service from MS is good?



#7 OP Showan

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Posted 29 November 2013 - 13:39

Just sounds like his BF4 is broke and not his Xbox. Has he even tried another game?

 

There's going to be problems with launch hardware on this scale. Why get annoyed when the service from MS is good?

 

NBA 2K14 same issue...

 

It seemed like it would be fine... Especially after uninstalling game and turning off console unplugging cables and such.. hooking everything back up... the games were able to be re-installed... but when you go to launch them, it tells you that the disc has to be in the tray... which makes no sense at all... If you are able to install from disc, that means the disc is being recognized... but when launching game, it is not.



#8 GotBored

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Posted 29 November 2013 - 13:41

Surely its not the reliability of the Xbox which has made you lose interest in the Xbox One, cause all Xbox's have had reliability issues well before the Xbox One.

 

What are the other reasons?



#9 Andrew G.

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Posted 29 November 2013 - 13:43

A close friend of mines received his Day One: Xbox One from Amazon just like I did on launch day.  We both hooked it up around the same time as well.

We both discussed the pros and cons of the system and so forth.

 

Now lets fast forward a week later.  My friend's Xbox One has bit the dust.  It started while he was trying to get into Battlefield online match, it wouldn't let him in, and not only that, it would also freeze up his Xbox One.  He quits out of the game outright and tries to go back in, and this time the game disc won't read...  Turns off the Xbox One and turns it back on, makes sure all games and apps are closed, ejects BF4 disc puts it back in, the disc won't read...  Ejects disc, and puts in NBA2K14, tries to play it, no disc is recognized at all.

 

Calls Microsoft, they put him through the usual unplug cables and such.  Make sure all game and apps and such are closed (usual scripted walk through's when you call support)...

Uninstall game and Re-Install game (which takes forever as it is), disc is recognized again, but there is a disc read error..   

 

They are shipping him a coffin and giving him a copy of Dead Rising 3 as a "I'm sorry gift"

 

I've been on a pro-Microsoft tour as of late, but that is reversing mighty fast.  And this goes for more than Xbox at that.

 

Yes, my Xbox is fine.  But seeing the Xbox One's dropping like flies.  I have to wonder, how long will mines be fine for...

 

 

Just sounds like his BF4 is broke and not his Xbox. Has he even tried another game?

 

There's going to be problems with launch hardware on this scale. Why get annoyed when the service from MS is good?



#10 +Lingwo

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Posted 29 November 2013 - 13:53

It is one of those things.

 

Like Sony's launch. If you look at the ratio of percentage shipped and failures. It will be pretty low.

It probably just seems worse as it is a friend of yours.

 

Product launches. You always have failures. Best thing is call support and hope they get it sorted quickly and to be fair with MS, their support folk may be a nightmare to deal with but MS have a good system in place which gets replacements sorted quickly.



#11 OP Showan

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Posted 29 November 2013 - 13:56

Surely its not the reliability of the Xbox which has made you lose interest in the Xbox One, cause all Xbox's have had reliability issues well before the Xbox One.

 

What are the other reasons?

 

I think it's Microsoft as a whole (and I was actually on the verge of going all things Microsoft: Phone, Tablet, etc.  I have since returned the Surface 2.  on fence about Windows Phone.  ...

 

 I grow tired of things after a certain amount of time.

 

I was on a Google kick,and now am ready to dump Android and all other Google services...

 

I was a Playstation fanatic and while I still like Sony, it's not the same love like I had for them in the late 80's and early 90's...

 

Nintendo take's TOO long to release the games I want ( I'll buy Zelda, Metroid, Mario Kart, Kid Icarus, and such over and over and over again., if they could get the games out the door and on to store shelves.)

 

Only company I have not given much attention to is Apple.  I do own a iPad 2 (thats because all other tablets sucked when the iPad was released).

 

Maybe it's Apple's time to get some attention from me.



#12 OP Showan

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Posted 29 November 2013 - 13:58

It is one of those things.

 

Like Sony's launch. If you look at the ratio of percentage shipped and failures. It will be pretty low.

It probably just seems worse as it is a friend of yours.

 

Product launches. You always have failures. Best thing is call support and hope they get it sorted quickly and to be fair with MS, there support folk may be a nightmare to deal with but MS have a good system in place which gets replacements sorted quickly.

 

I think it's the $500 price tag, and then it drops just like that, that's what I think annoys me...

 

This isn't like a $50 loss... It's a 1/2 a grand...

 

I've never bough a extended warranty for ANY console I've ever owned... And I went and got the 3yr with accidental to make sure my behind is covered.



#13 trooper11

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Posted 29 November 2013 - 14:06

I've been on a pro-Microsoft tour as of late, but that is reversing mighty fast.  And this goes for more than Xbox at that.
 
Yes, my Xbox is fine.  But seeing the Xbox One's dropping like flies.  I have to wonder, how long will mines be fine for...



Um, where has it been said that X1's are dropping like flies?

There has been less chatter about X1's failing than ps4s at launch, so I don't think anyone would say its at a big level. Sure that could change, but right now it seems to falling in line.

The key to all of this is how MS or Sony handle a failure. MS is being especially proactive in this regard. They just go ahead and offer you advanced replacement and a free game of your choice.

As long as these companies are willing to quickly make good on their warranty, that's a good sign.

#14 Andrew G.

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Posted 29 November 2013 - 14:09

Um, where has it been said that X1's are dropping like flies?

There has been less chatter about X1's failing than ps4s at launch, so I don't think anyone would say its at a big level. Sure that could change, but right now it seems to falling in line.

The key to all of this is how MS or Sony handle a failure. MS is being especially proactive in this regard. They just go ahead and offer you advanced replacement and a free game of your choice.

As long as these companies are willing to quickly make good on their warranty, that's a good sign.

 

If only that were true for all of us ;) :p



#15 OP Showan

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Posted 29 November 2013 - 14:29

Um, where has it been said that X1's are dropping like flies?

There has been less chatter about X1's failing than ps4s at launch, so I don't think anyone would say its at a big level. Sure that could change, but right now it seems to falling in line.

The key to all of this is how MS or Sony handle a failure. MS is being especially proactive in this regard. They just go ahead and offer you advanced replacement and a free game of your choice.

As long as these companies are willing to quickly make good on their warranty, that's a good sign.

 

The prompt response to the issue is good I guess.

 

Dropping like flies may be stretching it.  But to think we both ordered during E3 at the same time from Amazon.  My console has been mint so far.  But when it happens to someone you know, it lingers in the back of your head.





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