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Shutdown Issue Laptop

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#1 Atomic Wanderer Chicken

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Posted 06 December 2013 - 19:31

I have a Asus K55N laptop with Windows 7.  I click shutdown while my laptop is on battery, and Windows goes through the shutdown process, the screen goes black, but my laptop doesn't turn off completely. On the other hand, when my laptop is plugged in it completely shuts down. 

 

What do you think is the cause this problem and could someone some please help? Thanks




#2 OP Atomic Wanderer Chicken

Atomic Wanderer Chicken

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Posted 06 December 2013 - 19:40

Update: I booted the laptop up on battery and plugged it, and it shut down completely. I booted the laptop up again on battery and then shutdown and my laptop completely shut down. I am still confused why it didn't shut down completely and turn off.



#3 Geoffrey B.

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Posted 06 December 2013 - 19:42

Atomic Wanderer Chicken, Give this a try. Looks like there is a Knowledgebase article about this.

 

http://support.microsoft.com/kb/977307



#4 OP Atomic Wanderer Chicken

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Posted 06 December 2013 - 19:47

I clicked shutdown and looked over at my laptop and it was still on. It could have overheated and cooked itself if I didn't have the processor vent facing upward.  :s



#5 vcfan

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Posted 07 December 2013 - 19:59

did you downgrade windows? try updating the chipset driver.