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iMac keeps restarting itself


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#1 BoDEAN

BoDEAN

    REDHead

  • Joined: 04-May 04
  • Location: Chicago, IL
  • OS: Windows 8.1
  • Phone: Iphone

Posted 08 December 2013 - 02:38


My iMac restarts itself at least 3 times a day, usually when it's in standby mode. Running Mavericks. Below is a copy of the error report. Took it to apple store and they replaced the hard drive but it still does it. Please help

Anonymous UUID: 11B8C61A-3D83-9668-16E2-D4C5294D050B

Sat Dec 7 19:23:02 2013
panic(cpu 1 caller 0xffffff7fa15f7d0d): NVRM[0/1:0:0]: Read Error 0x0080000c: CFG 0x0fd510de 0x00100406 0xb0000000, BAR0 0x102c00000 0xffffff8115305000 0x0e7150a2, D0, P0/4
Backtrace (CPU 1), Frame : Return Address
0xffffff8133b93140 : 0xffffff8020c22f69
0xffffff8133b931c0 : 0xffffff7fa15f7d0d
0xffffff8133b93280 : 0xffffff7fa16c4e26
0xffffff8133b932c0 : 0xffffff7fa18c070a
0xffffff8133b932e0 : 0xffffff7fa18ba835
0xffffff8133b93340 : 0xffffff7fa16b4a6c
0xffffff8133b93440 : 0xffffff7fa16b549c
0xffffff8133b93490 : 0xffffff7fa15d7928
0xffffff8133b934e0 : 0xffffff7fa15d770b
0xffffff8133b93580 : 0xffffff7fa15fc52f
0xffffff8133b93780 : 0xffffff7fa15fdc16
0xffffff8133b93850 : 0xffffff7fa17983b7
0xffffff8133b93910 : 0xffffff7fa17a10a7
0xffffff8133b939d0 : 0xffffff7fa1795d57
0xffffff8133b93b60 : 0xffffff7fa15a8a2f
0xffffff8133b93be0 : 0xffffff7fa159915e
0xffffff8133b93c60 : 0xffffff7fa159be0b
0xffffff8133b93cd0 : 0xffffff7fa159bf97
0xffffff8133b93d40 : 0xffffff7fa159bf97
0xffffff8133b93db0 : 0xffffff7fa159bb4c
0xffffff8133b93e20 : 0xffffff7fa1563452
0xffffff8133b93e60 : 0xffffff7fa156284e
0xffffff8133b93e90 : 0xffffff7fa155ebc4
0xffffff8133b93ef0 : 0xffffff80210ada80
0xffffff8133b93f30 : 0xffffff80210ac522
0xffffff8133b93f80 : 0xffffff80210ac5f7
0xffffff8133b93fb0 : 0xffffff8020cd6aa7
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0xffffff7fa1554000->0xffffff7fa158bfff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff7fa12ba000
com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xffffff7fa1597000->0xffffff7fa15a6fff
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0xffffff7fa1554000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff7fa12ba000
com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF]@0xffffff7fa15a7000->0xffffff7fa1811fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff7fa12ba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xffffff7fa1597000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0xffffff7fa1554000
com.apple.nvidia.driver.NVDAGK100Hal(8.1.8)[3CF8C2FA-83E6-39E3-A5B7-C7CC839B8C75]@0xffffff7fa181c000->0xffffff7fa19cbfff
dependency: com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF]@0xffffff7fa15a7000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff7fa12ba000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
13A603

Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000020a00000
Kernel text base: 0xffffff8020c00000
System model name: iMac13,1 (Mac-00BE6ED71E35EB86)

System uptime in nanoseconds: 10390717335108
last loaded kext at 2722780768297: com.apple.filesystems.afpfs 11.0 (addr 0xffffff7fa2fd7000, size 348160)
last unloaded kext at 247792895443: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7fa2ecf000, size 8192)
loaded kexts:
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AGPM 100.14.11
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleIntelHD4000Graphics 8.1.8
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.GeForce 8.1.8
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleIntelFramebufferCapri 8.1.8
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AppleSDXC 1.4.0
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBXHCI 650.4.3
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOSurface 91
com.apple.nvidia.driver.NVDAGK100Hal 8.1.8
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.nvidia.driver.NVDAResman 8.1.8
com.apple.iokit.IOAcceleratorFamily 98.7.1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleThunderboltEDMSink 1.2.1
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOAcceleratorFamily2 98.7.1
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.driver.CoreStorage 380
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: iMac13,1, BootROM IM131.010A.B05, 4 processors, Intel Core i5, 2.9 GHz, 8 GB, SMC 2.9f5
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST1000LM024, 1 TB
Serial ATA Device: APPLE SSD SM128E, 121.33 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: iMac, Apple Inc., 23.4


#2 zhangm

zhangm

    Just bitter.

  • Tech Issues Solved: 23
  • Joined: 21-August 02

Posted 08 December 2013 - 03:18

Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0xffffff7fa1554000->0xffffff7fa158bfff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff7fa12ba000
com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xffffff7fa1597000->0xffffff7fa15a6fff
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0xffffff7fa1554000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff7fa12ba000
com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF]@0xffffff7fa15a7000->0xffffff7fa1811fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff7fa12ba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xffffff7fa1597000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0xffffff7fa1554000
com.apple.nvidia.driver.NVDAGK100Hal(8.1.8)[3CF8C2FA-83E6-39E3-A5B7-C7CC839B8C75]@0xffffff7fa181c000->0xffffff7fa19cbfff
dependency: com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF]@0xffffff7fa15a7000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff7fa12ba000

BSD process name corresponding to current thread: kernel_task


I'm guessing that these logs are pointing us towards a problem with the video card or driver for the video card. Did the Apple store folk run their hardware test suite on your machine before replacing the hard drive?

#3 +snaphat (Myles Landwehr)

snaphat (Myles Landwehr)

    Electrical & Computer Engineer

  • Tech Issues Solved: 29
  • Joined: 23-August 05
  • OS: Win/Lin/Bsd/Osx
  • Phone: dumb phone

Posted 08 December 2013 - 06:53

Online I found this thread. Which at the bottom of the first page suggests installing something called gfxcardstatus and setting it to use integrated graphics only.

 

https://discussions..../thread/3114550

 

EDIT: someone else suggested this as a solution: http://support.apple.com/kb/ht3964

 

EDIT2: Also, saw this suggestion as a possible solution: http://support.apple.com/kb/ht1379



#4 OP BoDEAN

BoDEAN

    REDHead

  • Joined: 04-May 04
  • Location: Chicago, IL
  • OS: Windows 8.1
  • Phone: Iphone

Posted 08 December 2013 - 14:02

thanks ill try those suggestions



#5 Brian M.

Brian M.

    Neowinian Senior

  • Tech Issues Solved: 11
  • Joined: 07-January 05
  • Location: London, UK

Posted 08 December 2013 - 20:04

Online I found this thread. Which at the bottom of the first page suggests installing something called gfxcardstatus and setting it to use integrated graphics only.
 
https://discussions..../thread/3114550
 
EDIT: someone else suggested this as a solution: http://support.apple.com/kb/ht3964
 
EDIT2: Also, saw this suggestion as a possible solution: http://support.apple.com/kb/ht1379


The iMac only has one graphics card - GFXCardStatus will make no difference.

NVRM Read Error normally suggests a hardware problem with the GPU.

#6 +snaphat (Myles Landwehr)

snaphat (Myles Landwehr)

    Electrical & Computer Engineer

  • Tech Issues Solved: 29
  • Joined: 23-August 05
  • OS: Win/Lin/Bsd/Osx
  • Phone: dumb phone

Posted 08 December 2013 - 20:09

The iMac only has one graphics card - GFXCardStatus will make no difference.

NVRM Read Error normally suggests a hardware problem with the GPU.

 

The forum I linked suggested that it could be either a GPU or a main-board hardware issue. But, some of the suggestions I linked solved it for some people. In particular, he should still try the steps in the EDIT comments (and ignore the GFXCardStatus if there isn't an integrated gpu)



#7 zhangm

zhangm

    Just bitter.

  • Tech Issues Solved: 23
  • Joined: 21-August 02

Posted 08 December 2013 - 22:54

Try running the hardware test (AHT) yourself, it might just point you at a piece of suspect hardware.
http://support.apple.com/kb/HT1509

Something is fishy about their actually opening up your machine and replacing the drive while the panic log is saying GPU. They might not want to do a whole logic board replacement. :/

#8 Brian M.

Brian M.

    Neowinian Senior

  • Tech Issues Solved: 11
  • Joined: 07-January 05
  • Location: London, UK

Posted 08 December 2013 - 23:59

Try running the hardware test (AHT) yourself, it might just point you at a piece of suspect hardware.
http://support.apple.com/kb/HT1509

Something is fishy about their actually opening up your machine and replacing the drive while the panic log is saying GPU. They might not want to do a whole logic board replacement. :/


MLB's are fiddly, but it's not a difficult repair. Dunno why they wouldn't want to do it :(.

The 2010 MBP's suffered from the same error when the nvidia card in them failed.