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Delivery problems at UPS, FedEx

usa christmas no gifts last possible second overwhelmed future credit

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#16 wv@gt

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Posted 27 December 2013 - 21:03

I posted this earlier. 

The simple fact is that, UPS was backed up pretty bad from the winter storms in certain areas as well as a larger than projected number of packages sent. They had to clear that back log first. I know for a fact that UPS was hiring extra subcontractors along with more seasonal staff. Our UPS driver for the neighborhood showed up in a Uhaul truck last week and had mentioned the company rented extra trucks and even air cargo. He mentioned that just about everyone was working 10-12 hour shifts. I do feel for the drivers and warehouse workers, because of how hard they work during the holidays. 
Now, the problem is the fact that UPS probably wasn't transparent enough with retailers like Amazon in regards to the backups. Amazon can only do so much, even with a guarantee. Its not like you are paying for 2 day or overnight and Amazon is sending it ground. What needs to happen is that the logistics side need to be improved on UPSs part, at least so it can be communicated to retailers and consumers. Those online timetables and guarantees are written way before the backups start and are usually estimates, If there were updates from Amazon and UPS when people order about backups in regions it would help greatly. 

 

Also, I worked at a small retail shop before, now I'm sure Amazon is given more info than we were, but UPS would send us a general time table prior to the holiday of when stuff needs to be sent out by a certain time. We usually would offer free ground, once the timetable for ground ran out we switched to free 2 day and all the way up to free overnight to in theory get to you by Christmas. However UPS wouldn't send much else as far as backups, sometime we would have to call to check but thats about it. When you are dealing with hundreds of packages a day, its impossible to call and check if each package with be hit with a backup




#17 LaP

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Posted 27 December 2013 - 21:33

Both UPS and Fedex get rid of their date guarantees during the holiday season for all ground shipments. The only thing they guarantee is Next day, Second day, and 3 day select. The problem is that Amazon gave customers a "Before Christmas" guarantee, while the shipping companies they used did not have such a guarantee. Fedex and UPS can only handle so much, I think the majority of the blame lies on Amazon for guaranteeing something that wasn't necessarily guaranteed, and the consumers for waiting until December 22nd to buy their gifts online.


I ordered a gift on amazon.ca 4 days before christmas (not including weekend). It shipped the same day. I did pay a really high shipping price for 2 days shipping considering how small and light the item is (40% of the item cost). It took 3 days for my item to arrive from ontario (to quebec city). So i got it one day before chritmas. Honestly i can make with my car the distance between Toronto and Quebec City in less than 3 days easily.

Really poor performance by UPS.

#18 wv@gt

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Posted 27 December 2013 - 21:41

The thing is, people say poor performance by UPS, but also don't realize how much is actually going on behind the scenes, the backlogs, weather etc. The biggest thing would be that if UPS had a cut off for guaranteed shipping. 2 day right before Christmas isn't really two day and neither is overnight there is just no way. If UPS had more realtime transparency letting people or retailers know of backups before people ship or purchase it would help some what, but thats a huge undertaking,



#19 LaP

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Posted 27 December 2013 - 21:48

People really need to get some perspective. One of my friends works at FedEx and for the past month he has had to put in nearly 80 hours a week and barely gets to see his family in December. In other parts of the country where ice storms hit I'm sure it was even worse. FedEx and UPS only have so many planes and everything usually goes through Memphis. So id bad weather shuts down several airports on the east coast, you will get backlogs and then those backlogs will have a domino effect on the next day of deliveries and so on.

I mean seriously, you get 364 days out of the year to shop for Christmas presents and you wait until the last day? Especially if it's something online that takes no effort to purchase at all. Do it in November or something, stop waiting until the week before Christmas to buy your presents.


It's all great but if FedEx and UPS can't deliver then they just have to simply not offer the service. I'm sorry but when someone pay a premium price for express delivery then UPS must deliver it faster then usual unless something un-expected happens. Christmas is not something un-expected.

If they can't honor express delivery past a certain date then just stop to offer the service past this date. If you offer it then you must deliver.

If the premium price of the famous 2/3 days delivery offered by the store at christmas goes in the bank account of the store only and the item is shipped using standard delivery then UPS and Fedex should make something about it legally cause it's really bad for their reputation.

#20 -Razorfold

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Posted 27 December 2013 - 21:54

It's all great but if FedEx and UPS can't deliver then they just have to simply not offer the service. I'm sorry but when someone pay a premium price for 2 days delivery then UPS must deliver in 2 days unless something un-expected happens. Christmas is not something un-expected.

If they can't honor 2 days delivery past a certain date then just stop to offer the service past this date. If you offer it then you must deliver.

FedEx and UPS dont control the weather. The massive ice storm that hit the northeast was unexpected.

They had people in Oregon that wasn't affected by anything except delayed incoming planes due to the ice storms working over 80 hours a week. Why don't you try getting up every morning at 3am and working until after 3pm?

Or maybe, just maybe you can buy your presents earlier? Like you said Christmas isnt unexpected so why the ###### do people feel the need to wait until the last day? I live near a mall and for the past week trying to go anywhere has been an absolute nightmare thanks to the giant traffic jam caused by morons who waited until the last week. A drive that usually takes 10mins took me an hour thanks to the backup.

#21 LaP

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Posted 27 December 2013 - 22:21

FedEx and UPS dont control the weather. The massive ice storm that hit the northeast was unexpected.

...

Or maybe, just maybe you can buy your presents earlier?


I do not control when people from my family are making new boyfriend ... he was not supposed to be at the party.

The weather was not all that bad here. I've seen a lot worse. Had the package been stuck at the airport in ontario it would be fine but it was stuck 2 days in montreal according to the tracking information. My sister had no problem driving from montreal to quebec. Took her a little bit longer than usual but nothing too bad. I mean it's the province of quebec we have a blizzard every week. Blizzard is something you must expect in the province of quebec. It must be part of any planning you make. If you need to go from montreal to quebec you need to take into account that a blizzard might hit the day you must go.

#22 -Razorfold

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Posted 27 December 2013 - 22:55

I do not control when people from my family are making new boyfriend ... he was not supposed to be at the party.

The weather was not all that bad here. I've seen a lot worse. Had the package been stuck at the airport in ontario it would be fine but it was stuck 2 days in montreal according to the tracking information. My sister had no problem driving from montreal to quebec. Took her a little bit longer than usual but nothing too bad. I mean it's the province of quebec we have a blizzard every week. Blizzard is something you must expect in the province of quebec. It must be part of any planning you make. If you need to go from montreal to quebec you need to take into account that a blizzard might hit the day you must go.

Except UPS and FedEx's main sorting hub is in Memphis TN. Now imagine that you have a ton of planes coming in from the north east that were all delayed. All it does it create a massive domino effect because now you have planes coming in late, delaying pickups at other locations, delayed shipping etc.

Rather than complaining how you / your family couldn't open their ######ing gift on Christmas day (because it makes such a big difference if you get it two days later, I'm sure everything has been ruined), how about you think of the people who didn't have Christmas because they were working 13 hour shifts at UPS/USPS/Fedex or they work in jobs that mean they have to be away from their families on holidays (like UPS/fedex pilots) to make sure YOU get to be with your family and get some if not all gifts.

#23 LaP

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Posted 27 December 2013 - 23:11

Except UPS and FedEx's main sorting hub is in Memphis TN. Now imagine that you have a ton of planes coming in from the north east that were all delayed. All it does it create a massive domino effect because now you have planes coming in late, delaying pickups at other locations, delayed shipping etc.

Rather than complaining how you / your family couldn't open their ****ing gift on Christmas day (because it makes such a big difference if you get it two days later, I'm sure everything has been ruined), how about you think of the people who didn't have Christmas because they were working 13 hour shifts at UPS/USPS/Fedex or they work in jobs that mean they have to be away from their families on holidays (like UPS/fedex pilots)?


I did not complain that i did not get it i actually got it but thanks for reading my posts. I just said that 3 days (not including weekend) from toronto to quebec for express delivery at a prenimum price is a bad performance. Turn it and spin it the way you want i dont give a **** it is a bad performance period. I did not said our christmas would have be ruined if i did not get it in time but thanks to assume that we can't enjoy christmas without gifts it's nice of you. Thanks to assume i don't think about the guys who work hard at christmas. BTW i actually had to do overtime december 19, 20, 22 and 23 because we had to deliver a product to a client before january 6 and i had to go to Rimouski for christmas and to Bauceville for new year's eve so it had to be done before december 24.

And before you assume that i can't spell because i'm 12 years old i would like to let you know that i'm french and i apologize for the spelling mistakes in all my posts in this thread.

#24 Dot Matrix

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Posted 27 December 2013 - 23:18

I don't get it. You wait to the last minute to send items, and then get mad when [REDACTED] hits the fan...? What do you expect? These companies employ people who do the best they can, they're not miracle workers. 



#25 OP Hum

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Posted 29 December 2013 - 22:08

I trust USPS the most. :laugh:



#26 xendrome

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Posted 29 December 2013 - 22:13

Or maybe, just maybe you can buy your presents earlier? Like you said Christmas isnt unexpected so why the ###### do people feel the need to wait until the last day? I live near a mall and for the past week trying to go anywhere has been an absolute nightmare thanks to the giant traffic jam caused by morons who waited until the last week. A drive that usually takes 10mins took me an hour thanks to the backup.

 

You say that like every package that was shipped in the day or two up to Christmas were all Christmas gifts, what about everything else that was shipped. People rely on UPS/FedEx to ship their prescriptions/medications, perhaps they should have had to do some extra work to get the items they have paid for. I don't get the arguement and I agree with LaP, don't tell me you can do something, take my premium charged money to do so, then not do it and say "whoops, oh well".



#27 -Razorfold

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Posted 30 December 2013 - 07:04

You say that like every package that was shipped in the day or two up to Christmas were all Christmas gifts, what about everything else that was shipped. People rely on UPS/FedEx to ship their prescriptions/medications, perhaps they should have had to do some extra work to get the items they have paid for. I don't get the arguement and I agree with LaP, don't tell me you can do something, take my premium charged money to do so, then not do it and say "whoops, oh well".

Because this was a reason of awful weather, not because UPS and FedEx decided to give everyone the day off. If you use FedEx or UPS' express shipping your package will be sent to Memphis regardless of where it's coming from and where it's going. That's just how they work, every night every single UPS and FedEx plane in the entire US and Canada flies into Memphis. Every early morning every single one of those planes leaves to the regional sorting hubs. They only have so many planes, and if several of them get grounded due to bad weather (guess what if the weather is bad enough they can't fly, they can't just go '###### the FAA I'm going to fly'), it's going to cause delays. UPS and FedEx can't just magically come up with several new planes within 2 hours and get them sent out, that's just not how things work. And even if they could come up with new planes, if the weather is below legal minimums, which it was in several cities, they can't do ###### about it, those planes aren't flying.

Like I already said even here in Oregon which wasn't affected by the ice storm, my friend who worked at FedEx had to put in major major overtime because of all the delayed flights coming in from Memphis. They were doing everything they could do to get those packages delivered, including renting uhauls etc, they didn't just go "well ###### bad weather, alright folks go home and sleep in for the rest of the week."

And the reason I mentioned anything about gifts? Go read the news reports, it's not "well dam my prescriptions were late" it's "OH GOD MY CHRISTMAS WAS RUINED BECAUSE MY PRESENT DIDN'T GET HERE IN TIME." That's the sad bit.