jackergin Posted December 30, 2013 Share Posted December 30, 2013 Recently when I try to open the Windows Store the 'loading screen' appears and... nothing else happens. It just stays there and keeps continuing loading. Tried WSReset.exe and that was unsuccessful and I have also installed all updates for Windows 8.1. Link to comment Share on other sites More sharing options...
zhangm Supervisor Posted December 30, 2013 Supervisor Share Posted December 30, 2013 What does your event viewer log when you try to access the store (run eventvwr.msc as admin)? Link to comment Share on other sites More sharing options...
NeoWind Posted December 30, 2013 Share Posted December 30, 2013 refresh your PC Link to comment Share on other sites More sharing options...
jackergin Posted December 30, 2013 Author Share Posted December 30, 2013 What does your event viewer log when you try to access the store (run eventvwr.msc as admin)? Where am I supposed to find the log in Event Viewer?(I'm not familiar with Event Viewer) Link to comment Share on other sites More sharing options...
zhangm Supervisor Posted December 30, 2013 Supervisor Share Posted December 30, 2013 Where am I supposed to find the log in Event Viewer?(I'm not familiar with Event Viewer)Windows Logs, Application. Link to comment Share on other sites More sharing options...
jackergin Posted December 30, 2013 Author Share Posted December 30, 2013 Windows Logs, Application. Couldn't find much, except when I went and quit the Store I noticed some logs about Software Protection service in Event Viewer... Link to comment Share on other sites More sharing options...
zhangm Supervisor Posted December 30, 2013 Supervisor Share Posted December 30, 2013 Couldn't find much, except when I went and quit the Store I noticed some logs about Software Protection service in Event Viewer... It should be logging errors on crash. Try downloading and running the apps troubleshooter from this page (link is in the top paragraph). http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app Link to comment Share on other sites More sharing options...
+Frank B. Subscriber² Posted December 30, 2013 Subscriber² Share Posted December 30, 2013 Did you turn off UAC perchance? Doing so messes with the Windows Store and modern UI apps. Reference: http://social.technet.microsoft.com/Forums/windows/en-US/60d3a7af-cd21-4ea4-ac97-ebfab2aa6ed4/apps-not-allowed-when-uac-is-disabled?forum=w8itprogeneral Link to comment Share on other sites More sharing options...
jackergin Posted December 30, 2013 Author Share Posted December 30, 2013 Did you turn off UAC perchance? Doing so messes with the Windows Store and modern UI apps. Reference: http://social.technet.microsoft.com/Forums/windows/en-US/60d3a7af-cd21-4ea4-ac97-ebfab2aa6ed4/apps-not-allowed-when-uac-is-disabled?forum=w8itprogeneral But other Modern UI apps work perfectly like Sport and News but I will try enabling UAC... Link to comment Share on other sites More sharing options...
jackergin Posted December 30, 2013 Author Share Posted December 30, 2013 It should be logging errors on crash. Try downloading and running the apps troubleshooter from this page (link is in the top paragraph). http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app Troubleshooter says I have some corrupted files which I am now trying to locate. Link to comment Share on other sites More sharing options...
Nick H. Supervisor Posted December 30, 2013 Supervisor Share Posted December 30, 2013 But does it work with the UAC enabled? That seems to be the main sticking point, according to that linked article. Link to comment Share on other sites More sharing options...
jackergin Posted December 30, 2013 Author Share Posted December 30, 2013 But does it work with the UAC enabled? That seems to be the main sticking point, according to that linked article. Most Modern UI apps except the Windows Store work regardless of UAC being turned off or on. Link to comment Share on other sites More sharing options...
DJGM Posted December 30, 2013 Share Posted December 30, 2013 refresh your PC Seriously? That's plain lazy to go straight for what is effectively the "reinstall Windows" option. That should only be a last resort. Link to comment Share on other sites More sharing options...
+Frank B. Subscriber² Posted December 30, 2013 Subscriber² Share Posted December 30, 2013 Most Modern UI apps except the Windows Store work regardless of UAC being turned off or on. You didn't answer Nick H.'s question. Does the Windows Store itself work with UAC on? Link to comment Share on other sites More sharing options...
sorlag Posted December 30, 2013 Share Posted December 30, 2013 Also check if you disabled IPv6... Enable it and try if it helps. IPv6 and UAC are often the reason for the Store problem. Link to comment Share on other sites More sharing options...
jackergin Posted December 30, 2013 Author Share Posted December 30, 2013 You didn't answer Nick H.'s question. Does the Windows Store itself work with UAC on? That's a no unfortunately Link to comment Share on other sites More sharing options...
zhangm Supervisor Posted December 30, 2013 Supervisor Share Posted December 30, 2013 That's a no unfortunately Have you made any other modifications/tweaks to your OS? I've noticed that you've recently had an issue with your task manager being disabled. Also, what exactly did the troubleshooter say? Link to comment Share on other sites More sharing options...
jackergin Posted December 30, 2013 Author Share Posted December 30, 2013 Have you made any other modifications/tweaks to your OS? I've noticed that you've recently had an issue with your task manager being disabled. Also, what exactly did the troubleshooter say? The troubleshooter asked me to check for corrupt files which I did by using 'sfc /scannow' in cmd and there was one file that could not be repaired. About that Task Manager issue, it was very strange since it was like the computer disabled it on it's own but I couldn't find any viruses. I haven't made tweaks/modifications to my PC though. Actually the Windows Store issue started a few days ago when I was in Malaysia. Now I'm back in my home country but I am still facing this problem. Link to comment Share on other sites More sharing options...
cooky560 Veteran Posted December 30, 2013 Veteran Share Posted December 30, 2013 search for wsreset.exe and run it as administrator. It restores the windows store to factory settings. Link to comment Share on other sites More sharing options...
jackergin Posted December 30, 2013 Author Share Posted December 30, 2013 search for wsreset.exe and run it as administrator. It restores the windows store to factory settings. Unfortunately it didn't work... :( Link to comment Share on other sites More sharing options...
NeoWind Posted December 30, 2013 Share Posted December 30, 2013 Seriously? That's plain lazy to go straight for what is effectively the "reinstall Windows" option. That should only be a last resort IMO, the windows store/apps is not very stable and can be extremely problematic because once the issues surface it's really a pain in the butt. Recently, my few apps constantly crash immediately after launch even using microsoft specifically application that troubleshoot the modern app detected a corrupted missing files and it won't automatically fix it. Link to comment Share on other sites More sharing options...
night_stalker_z Posted December 30, 2013 Share Posted December 30, 2013 Can you open IE in metro mode and see if you can connect to the internet? If you can't, you will might need to change/disable your proxy settings. http://windows.microsoft.com/en-gb/windows/change-internet-explorer-proxy-server-settings#1TC=windows-7 Link to comment Share on other sites More sharing options...
spaceelf Posted December 30, 2013 Share Posted December 30, 2013 You might try this guy, though I don't know if it'll help or not. http://www.tweaking.com/content/page/windows_repair_all_in_one.html IIRC the Windows Store is troubled by the same mildly stupid issues Windows Update is (won't always work right if your time isn't synced, etc.) If you're using a third party firewall it may also be blocking it, hard to say. I've also had issues with WinRT apps when MLAA is forced on AMD vidcards. Link to comment Share on other sites More sharing options...
giantpotato Posted December 30, 2013 Share Posted December 30, 2013 The troubleshooter asked me to check for corrupt files which I did by using 'sfc /scannow' in cmd and there was one file that could not be repaired. About that Task Manager issue, it was very strange since it was like the computer disabled it on it's own but I couldn't find any viruses. I haven't made tweaks/modifications to my PC though. Actually the Windows Store issue started a few days ago when I was in Malaysia. Now I'm back in my home country but I am still facing this problem. try using "dism /online /cleanup-image /restorehealth" instead of sfc /scannow, dism can download and replace corrupted files. Link to comment Share on other sites More sharing options...
LambdaLambdaLambdaFn Posted December 30, 2013 Share Posted December 30, 2013 Going to echo what night_stalker said above, it's worth checking your proxy settings in desktop IE. I had trouble accessing the Windows Store and using Modern IE but desktop IE and FF worked. Turned out that I had installed a desktop VoIP product that added a VPN to IE's settings without my knowledge. That caused all of the modern internet APIs to fail, including the Windows Store and Modern IE. Removing those settings from desktop IE solved the problem. Another thing to check, if you are using a valid proxy of some kind, is whether it uses a self-signed certificate. All Modern APIs require valid SSL certs. Link to comment Share on other sites More sharing options...
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