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Intel graphics driver problem!

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  • Joined: 24-May 12

Posted 03 January 2014 - 15:28

I have a Dell XPS 8700 - 4th gen i7 running Windows 8.1 with Intel 4600 graphics


Ever since 8.1, my dual monitor support is gone.


In the device manager, on the Intel display adapter, I get "Windows has stopped this device because it has reported problems. (Code 43)"


I can revert to previous driver (an old one) and it will work, but crash on things randomly (full screen videos, etc)


Any ideas?

#2 Jason S.

Jason S.

    Neowinian Senior

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  • Location: Cleveland, Ohio

Posted 03 January 2014 - 15:36

are you downloading the latest driver directly from Intel's site?

#3 +Brando212


    Neowinian Senior

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  • Location: Omaha, NE
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Posted 03 January 2014 - 15:40

make sure you're using the latest official intel driver & not the dell provided one


latest version looks like it should be (could also be read by the computer as from their download center https://downloadcent...100&FamilyId=39




  • Joined: 24-May 12

Posted 03 January 2014 - 20:00

Sorry I didn't include


Am running latest INTEL driver from site


Now getting this under device status:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful.


 (i've reinstalled drivers several times too)

#5 snaphat (Myles Landwehr)

snaphat (Myles Landwehr)

    Electrical & Computer Engineer

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Posted 04 January 2014 - 02:29

Looks like a known issue: https://communities..../message/209370; the current workaround appears to be installing older revisions of the driver.