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KENNY P

Intel graphics driver problem!

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I have a Dell XPS 8700 - 4th gen i7 running Windows 8.1 with Intel 4600 graphics

 

Ever since 8.1, my dual monitor support is gone.

 

In the device manager, on the Intel display adapter, I get "Windows has stopped this device because it has reported problems. (Code 43)"

 

I can revert to previous driver (an old one) and it will work, but crash on things randomly (full screen videos, etc)

 

Any ideas?

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are you downloading the latest driver directly from Intel's site?

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make sure you're using the latest official intel driver & not the dell provided one

 

latest version looks like it should be 15.33.8.64.3345 (could also be read by the computer as 10.18.10.3345) from their download center https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=4th+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4600&ProdId=3720&LineId=1100&FamilyId=39

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Sorry I didn't include

 

Am running latest INTEL driver from site 10.18.10.3345

 

Now getting this under device status:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful.
 

 

 (i've reinstalled drivers several times too)

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Looks like a known issue: https://communities.intel.com/message/209370; the current workaround appears to be installing older revisions of the driver.

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