+Warwagon MVC Posted January 3, 2014 MVC Share Posted January 3, 2014 Am I the only one who for some reason, is annoyed when you tell a customer to type something and they say "hold on.... I gotta put the phone down". Link to comment Share on other sites More sharing options...
Dinggus Posted January 3, 2014 Share Posted January 3, 2014 I'm going to say you're the only one. Why would you get annoyed with something so little? You're telling them to type something. WAQT, TAZMINATOR, Charisma and 1 other 4 Share Link to comment Share on other sites More sharing options...
+LogicalApex MVC Posted January 3, 2014 MVC Share Posted January 3, 2014 Why is this annoying? I'm a pretty decent typer, but I still don't like typing with a phone in my ear (after all I need both hands to be really comfortable typing)... I own a phone with a decent speaker phone for this reason, but still it only makes sense to me to put the phone down... TAZMINATOR and The Evil Overlord 2 Share Link to comment Share on other sites More sharing options...
+Warwagon MVC Posted January 3, 2014 Author MVC Share Posted January 3, 2014 But because they put the phone down it's like they gotta do it in chunks, because they keep putting the phone down to type. Link to comment Share on other sites More sharing options...
Unksi Posted January 3, 2014 Share Posted January 3, 2014 Why is this annoying? I'm a pretty decent typer, but I still don't like typing with a phone in my ear (after all I need both hands to be really comfortable typing)... I own a phone with a decent speaker phone for this reason, but still it only makes sense to me to put the phone down... I just tilt my head against the shoulder, no need to put down the phone or use the speaker phone... :) Bertch and +Warwagon 2 Share Link to comment Share on other sites More sharing options...
+Warwagon MVC Posted January 3, 2014 Author MVC Share Posted January 3, 2014 I just tilt my head against the shoulder, no need to put down the phone or use the speaker phone... :) EXACTLY!!!!! Link to comment Share on other sites More sharing options...
brink668 Posted January 3, 2014 Share Posted January 3, 2014 But because they put the phone down it's like they gotta do it in chunks, because they keep putting the phone down to type. If you don't like it.. then remote into their computer and type for them... problem solved! Rohdekill 1 Share Link to comment Share on other sites More sharing options...
+Warwagon MVC Posted January 3, 2014 Author MVC Share Posted January 3, 2014 If you don't like it.. then remote into their computer and type for them... problem solved! oh that's exactly what I do, it's when I give them the website to go to to get connected they say "Hold on.. I gotta put the phone down" ... then they get to the correct website and they need a support key, so I give them the support key and they say "Hold on .. I gotta put the phone down" Link to comment Share on other sites More sharing options...
LittleNeutrino Veteran Posted January 3, 2014 Veteran Share Posted January 3, 2014 that does not really annoy me but i get really annoyed when people call me for computer support and i tell them to do something for troubleshooting and they tell me they will have to call me back when they are not driving. why did you call for support if you are driving down the road. Liana 1 Share Link to comment Share on other sites More sharing options...
+Warwagon MVC Posted January 3, 2014 Author MVC Share Posted January 3, 2014 that does not really annoy me but i get really annoyed when people call me for computer support and i tell them to do something for troubleshooting and they tell me they will have to call me back when they are not driving. why did you call for support if you are driving down the road. I get that ALLL the time.. SOOOOoooo annoying. Or they tell you "Hold on, I gotta turn the computer on." Then then proceed to tell you how "this might take a while because their computer is slow" @#()*&U@@#)(*_@# Link to comment Share on other sites More sharing options...
Coagulated Posted January 3, 2014 Share Posted January 3, 2014 I just tilt my head against the shoulder, no need to put down the phone or use the speaker phone... :) Pretty much this. Unless you have to type something of great length, there's not much excuse to put the phone down. +Warwagon 1 Share Link to comment Share on other sites More sharing options...
Skiver Veteran Posted January 3, 2014 Veteran Share Posted January 3, 2014 I don't really know who your "customers" are but.... get a headset? I don't know many people in my office now who don't use a phone/Lync + headset now a days. I use my headset for music now too to block out most of the crap that goes on around me, keeps me in the zone :shiftyninja: Link to comment Share on other sites More sharing options...
Symal Taneous Posted January 3, 2014 Share Posted January 3, 2014 that does not really annoy me but i get really annoyed when people call me for computer support and i tell them to do something for troubleshooting and they tell me they will have to call me back when they are not driving. why did you call for support if you are driving down the road. I used to get that all the time, it's soo annoying, or they're calling in for an issue with their services (internet, home phone, etc) at home, but they're calling from work, and they refuse to call back from home to do the proper troubleshooting saying they "don't have time for that". Link to comment Share on other sites More sharing options...
techbeck Posted January 4, 2014 Share Posted January 4, 2014 I put the phone down to *click*.... I normally put them on mute and curse them a little. Link to comment Share on other sites More sharing options...
compl3x Posted January 4, 2014 Share Posted January 4, 2014 i can type with one hand. I just did. Link to comment Share on other sites More sharing options...
episode Posted January 4, 2014 Share Posted January 4, 2014 oh that's exactly what I do, it's when I give them the website to go to to get connected they say "Hold on.. I gotta put the phone down" ... then they get to the correct website and they need a support key, so I give them the support key and they say "Hold on .. I gotta put the phone down" Use a less complicated remote support site then. Or a URL shortener. Or send them an email with a link. Link to comment Share on other sites More sharing options...
siah1214 Posted January 4, 2014 Share Posted January 4, 2014 This thread makes me happy I finally got out of computer support... Link to comment Share on other sites More sharing options...
The Evil Overlord Posted January 4, 2014 Share Posted January 4, 2014 I usually just say, 1 sec, put my phone onto speakerphone, put it down and continue the conversation, does it genuinely annoy you? (Because I really don't understand why you're in support if it bothers you that much, I only mention it as I would have thought you would've been told, or possibly trained, to be patient with customers.....) Link to comment Share on other sites More sharing options...
+Warwagon MVC Posted January 4, 2014 Author MVC Share Posted January 4, 2014 I have the patients of an iron giant The Evil Overlord 1 Share Link to comment Share on other sites More sharing options...
The Evil Overlord Posted January 4, 2014 Share Posted January 4, 2014 I have the patients of an iron giant Patience, young padowan :shiftyninja: Link to comment Share on other sites More sharing options...
techbeck Posted January 4, 2014 Share Posted January 4, 2014 Was short staffed today so I was stuck doing crap work today. Long story short, woman called and said Word isnt opening. I remote in and says it is working fine. She said it is not. Ok, weird. So after asking several questions and being puzzled as hell, it turns out she turned off her 2nd monitor because it was hurting her neck to look at it. Turned the monitor on a presto!! There is Word!! Glad I am out of phone support...for the most part....as well. I dont mind it every now and then...but man users can be so dumb. Link to comment Share on other sites More sharing options...
Raa Posted January 4, 2014 Share Posted January 4, 2014 Yeah it's just you.... heck even I've done it at times (not often) Link to comment Share on other sites More sharing options...
Xilo Posted January 4, 2014 Share Posted January 4, 2014 Was short staffed today so I was stuck doing crap work today. Long story short, woman called and said Word isnt opening. I remote in and says it is working fine. She said it is not. Ok, weird. So after asking several questions and being puzzled as hell, it turns out she turned off her 2nd monitor because it was hurting her neck to look at it. Turned the monitor on a presto!! There is Word!! Glad I am out of phone support...for the most part....as well. I dont mind it every now and then...but man users can be so dumb. I hate whenever this one family member calls about computer problems. Most of the time it's dealing with his expensive business software that I have no clue about. How am I supposed to know about this ######? Link to comment Share on other sites More sharing options...
xplatinum Posted January 4, 2014 Share Posted January 4, 2014 <snip> Link to comment Share on other sites More sharing options...
Growled Member Posted January 5, 2014 Member Share Posted January 5, 2014 Just tell them to take their time, as you charge by the minute. Link to comment Share on other sites More sharing options...
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