Jump to content



Photo

Surface 2 update ruined my tablet


  • Please log in to reply
21 replies to this topic

#1 Lord Method Man

Lord Method Man

    Banned

  • Tech Issues Solved: 1
  • Joined: 18-September 12

Posted 07 January 2014 - 03:05

So I had the annoying Bitlocker problem that was making me have to enter my Recovery Key whenever I rebooted my Surface 2 (which was quite often given how frequently it locks up) so today when I heard an update to fix it was out I was eager to get it installed.

 

I installed the update and when it rebooted I get this. It never stops, and there's nothing I can do.

 

 




#2 Aheer.R.S.

Aheer.R.S.

    I cannot Teach Him, the Boy has no Patience!

  • Tech Issues Solved: 9
  • Joined: 15-October 10

Posted 07 January 2014 - 03:08

So I had the annoying Bitlocker problem that was making me have to enter my Recovery Key whenever I rebooted my Surface 2 (which was quite often given how frequently it locks up) so today when I heard an update to fix it was out I was eager to get it installed.

 

I installed the update and when it rebooted I get this. It never stops, and there's nothing I can do.

 

First advise I could think of giving, any way to warranty return it? (As a Microsoft update caused it? )



#3 OP Lord Method Man

Lord Method Man

    Banned

  • Tech Issues Solved: 1
  • Joined: 18-September 12

Posted 07 January 2014 - 03:11

Is there any way to do a reset? Can I boot a recovery image from a USB drive or something like that?



#4 Raze

Raze

    Mentally Compromised

  • Joined: 30-December 04
  • Location: Third Planet

Posted 07 January 2014 - 03:22

Have you tried holding the power button for 10 seconds?



#5 zhangm

zhangm

    Just bitter.

  • Tech Issues Solved: 21
  • Joined: 21-August 02

Posted 07 January 2014 - 03:22

Given the issues that you've been having, I would serious consider exchanging it for a new device. There is absolutely no reason that properly functioning hardware running Windows 8 would BSOD frequently and then fail to recover, and now this additional issue.

#6 Aheer.R.S.

Aheer.R.S.

    I cannot Teach Him, the Boy has no Patience!

  • Tech Issues Solved: 9
  • Joined: 15-October 10

Posted 07 January 2014 - 03:22

I'm sorry, it was the first thing that came to mind, I don't know anything about the surface.



#7 OP Lord Method Man

Lord Method Man

    Banned

  • Tech Issues Solved: 1
  • Joined: 18-September 12

Posted 07 January 2014 - 03:26

Have you tried holding the power button for 10 seconds?

 

Yes, it shuts off, but when I start it back up it just starts doing it again.



#8 Raze

Raze

    Mentally Compromised

  • Joined: 30-December 04
  • Location: Third Planet

Posted 07 January 2014 - 03:29

Then the MS site recommends returning it.

 

http://www.microsoft...tops-responding

Surface is stuck on the Surface startup logo

If your Surface is stuck on the Surface startup logo, turn off Surface and then turn it back on:

Step 1: Press the power button and hold it down for 10 seconds.
This ensures that Surface shuts down instead of just going to sleep. Step 2: Next, press the power button to turn Surface back on.

If shutting down Surface and turning it back on doesn't help, your Surface needs service. Request service at the Surface Online Service Centerexternal.png.



#9 Enron

Enron

    Windows for Workgroups

  • Tech Issues Solved: 1
  • Joined: 30-May 11
  • OS: Windows 8.1 U1
  • Phone: Nokia Lumia 900

Posted 07 January 2014 - 03:29

That's really strange. Are you near a Microsoft Store?

 

I'm sure someone at MS can help you. Send them your video on twitter or something.



#10 Ravensky

Ravensky

    Neowinian

  • Joined: 21-August 04

Posted 07 January 2014 - 04:07

Ill take it if you dont want it =)



#11 OP Lord Method Man

Lord Method Man

    Banned

  • Tech Issues Solved: 1
  • Joined: 18-September 12

Posted 07 January 2014 - 04:28

Any way to get the files off of this thing?



#12 Aheer.R.S.

Aheer.R.S.

    I cannot Teach Him, the Boy has no Patience!

  • Tech Issues Solved: 9
  • Joined: 15-October 10

Posted 07 January 2014 - 04:32

Any way to get the files off of this thing?

I think, if you can usb it to your computer and explorer sees the files



#13 OP Lord Method Man

Lord Method Man

    Banned

  • Tech Issues Solved: 1
  • Joined: 18-September 12

Posted 07 January 2014 - 04:38

I don't have a USB A-Male to A-Male cable :\

 

Trying this atm, downloading the recovery image from Softpedia:

 

http://www.tomshardw...mage,24769.html



#14 Aheer.R.S.

Aheer.R.S.

    I cannot Teach Him, the Boy has no Patience!

  • Tech Issues Solved: 9
  • Joined: 15-October 10

Posted 07 January 2014 - 04:40

I don't have a USB A-Male to A-Male cable :\

 

Trying this atm, downloading the recovery image from Softpedia:

 

http://www.tomshardw...mage,24769.html

Cool, and I hope you find a fix :) but in all honesty dude, they're pennies maybe a couple of quid/dollars/ etc, on amazon and ebay

you only need it to work to get the files (if it'll work) and then take it from there :)



#15 fredrichman

fredrichman

    Neowinian

  • Joined: 01-January 14

Posted 07 January 2014 - 04:44

return and get it replaced...