Lord Method Man Posted January 7, 2014 Share Posted January 7, 2014 So I had the annoying Bitlocker problem that was making me have to enter my Recovery Key whenever I rebooted my Surface 2 (which was quite often given how frequently it locks up) so today when I heard an update to fix it was out I was eager to get it installed. I installed the update and when it rebooted I get this. It never stops, and there's nothing I can do. Link to comment Share on other sites More sharing options...
The Evil Overlord Posted January 7, 2014 Share Posted January 7, 2014 So I had the annoying Bitlocker problem that was making me have to enter my Recovery Key whenever I rebooted my Surface 2 (which was quite often given how frequently it locks up) so today when I heard an update to fix it was out I was eager to get it installed. I installed the update and when it rebooted I get this. It never stops, and there's nothing I can do. First advise I could think of giving, any way to warranty return it? (As a Microsoft update caused it? ) Link to comment Share on other sites More sharing options...
Lord Method Man Posted January 7, 2014 Author Share Posted January 7, 2014 Is there any way to do a reset? Can I boot a recovery image from a USB drive or something like that? Link to comment Share on other sites More sharing options...
+Raze Subscriber² Posted January 7, 2014 Subscriber² Share Posted January 7, 2014 Have you tried holding the power button for 10 seconds? Link to comment Share on other sites More sharing options...
zhangm Supervisor Posted January 7, 2014 Supervisor Share Posted January 7, 2014 Given the issues that you've been having, I would serious consider exchanging it for a new device. There is absolutely no reason that properly functioning hardware running Windows 8 would BSOD frequently and then fail to recover, and now this additional issue. Link to comment Share on other sites More sharing options...
The Evil Overlord Posted January 7, 2014 Share Posted January 7, 2014 I'm sorry, it was the first thing that came to mind, I don't know anything about the surface. Link to comment Share on other sites More sharing options...
Lord Method Man Posted January 7, 2014 Author Share Posted January 7, 2014 Have you tried holding the power button for 10 seconds? Yes, it shuts off, but when I start it back up it just starts doing it again. Link to comment Share on other sites More sharing options...
+Raze Subscriber² Posted January 7, 2014 Subscriber² Share Posted January 7, 2014 Then the MS site recommends returning it. http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/windows-stops-responding Surface is stuck on the Surface startup logo If your Surface is stuck on the Surface startup logo, turn off Surface and then turn it back on: Step 1: Press the power button and hold it down for 10 seconds. This ensures that Surface shuts down instead of just going to sleep. Step 2: Next, press the power button to turn Surface back on. If shutting down Surface and turning it back on doesn't help, your Surface needs service. Request service at the Surface Online Service Center. Link to comment Share on other sites More sharing options...
123456789A Posted January 7, 2014 Share Posted January 7, 2014 That's really strange. Are you near a Microsoft Store? I'm sure someone at MS can help you. Send them your video on twitter or something. Link to comment Share on other sites More sharing options...
Ravensky Posted January 7, 2014 Share Posted January 7, 2014 Ill take it if you dont want it =) Link to comment Share on other sites More sharing options...
Lord Method Man Posted January 7, 2014 Author Share Posted January 7, 2014 Any way to get the files off of this thing? Link to comment Share on other sites More sharing options...
The Evil Overlord Posted January 7, 2014 Share Posted January 7, 2014 Any way to get the files off of this thing? I think, if you can usb it to your computer and explorer sees the files Link to comment Share on other sites More sharing options...
Lord Method Man Posted January 7, 2014 Author Share Posted January 7, 2014 I don't have a USB A-Male to A-Male cable :\ Trying this atm, downloading the recovery image from Softpedia: http://www.tomshardware.com/news/how-to-fix-windows-rt-recovery-image,24769.html Link to comment Share on other sites More sharing options...
The Evil Overlord Posted January 7, 2014 Share Posted January 7, 2014 I don't have a USB A-Male to A-Male cable :\ Trying this atm, downloading the recovery image from Softpedia: http://www.tomshardware.com/news/how-to-fix-windows-rt-recovery-image,24769.html Cool, and I hope you find a fix :) but in all honesty dude, they're pennies maybe a couple of quid/dollars/ etc, on amazon and ebay you only need it to work to get the files (if it'll work) and then take it from there :) Link to comment Share on other sites More sharing options...
fredrichman Posted January 7, 2014 Share Posted January 7, 2014 return and get it replaced... Link to comment Share on other sites More sharing options...
Martog Posted January 7, 2014 Share Posted January 7, 2014 I think, if you can usb it to your computer and explorer sees the files Unless it's changed from the original Surface, you cannot hooked it up to a PC and get the files via USB, doesn't work like that like Android and iOS do. That and the drive is bitlock encrypted which adds even more fun to it. I'd say at this point, it's done unless the recovery he's trying works. zhangm 1 Share Link to comment Share on other sites More sharing options...
The Evil Overlord Posted January 7, 2014 Share Posted January 7, 2014 Unless it's changed from the original Surface, you cannot hooked it up to a PC and get the files via USB, doesn't work like that like Android and iOS do. That and the drive is bitlock encrypted which adds even more fun to it. I'd say at this point, it's done unless the recovery he's trying works. ouch... Well I wish him luck anyways, he might have family pics or something he wants recovered (I should back up my stuff, but haven't gotten round to it neither) Link to comment Share on other sites More sharing options...
Martog Posted January 7, 2014 Share Posted January 7, 2014 ouch... Well I wish him luck anyways, he might have family pics or something he wants recovered (I should back up my stuff, but haven't gotten round to it neither) I don't keep anything on my Surface Pro or laptop I don't have one my server (simply because I have the server) which I have CrashPlan finally running to backup anything I can never get again. If I need to be mobile with stuff I'll use Skydrive. I know there used to be Windows Transfer Cables for Windows Easy Transfer but the OS had to be running on both PC's. Link to comment Share on other sites More sharing options...
The Evil Overlord Posted January 7, 2014 Share Posted January 7, 2014 I don't keep anything on my Surface Pro or laptop I don't have one my server (simply because I have the server) which I have CrashPlan finally running to backup anything I can never get again. If I need to be mobile with stuff I'll use Skydrive. I know there used to be Windows Transfer Cables for Windows Easy Transfer but the OS had to be running on both PC's. Although I have dropbox, I usually keep stuff on hard drives, then just store them labelled (admittedly I haven't done so for a while now) But lets keep it to OP good sir :), he needs help with his surface, and possible ways to get his files off of it before he RMA's it. :) <no disrespect intended> Link to comment Share on other sites More sharing options...
Lord Method Man Posted January 7, 2014 Author Share Posted January 7, 2014 It tries to boot from the USB with the recovery image (which is for Windows RT 8, they seemed to remove the option to create a recovery image in 8.1) and starts to load from it, after a couple of minutes of loading from the USB drive I get a corrupted Blue Screen and it reboots, doing the Surface screen flash and repeat again. Link to comment Share on other sites More sharing options...
+Raze Subscriber² Posted January 7, 2014 Subscriber² Share Posted January 7, 2014 Others have had this same problem, check this - http://answers.microsoft.com/en-us/surface/forum/surf2-surfhardware/surface-will-not-start-up-infinite-restart-loop/74f69a2b-ef17-4693-afb4-e2d271f26949 Link to comment Share on other sites More sharing options...
Torolol Posted January 7, 2014 Share Posted January 7, 2014 considering that Surface only have the same hardware configuration (no more PC-esque excuse), how come Microsoft doesn't test for this problem before releasing the updates? chinese QC going on? Link to comment Share on other sites More sharing options...
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