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illinois insensitive corporate affairs mailing list third-party

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#1 Hum

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Posted 19 January 2014 - 13:06

A suburban Chicago couple who lost their teenage daughter in a car crash last year feels as if they were victimized again after receiving a letter from OfficeMax Thursday.

The envelope was addressed to Mike Seay, but the second line read "Daughter Killed in Car Crash."

Seay's 17-year-old daughter, Ashley, was one of two teens killed in a crash last April when their SUV veered off the road and slammed into a tree in Antioch.

Seay says he thinks about his daughter "10,000 times a day," and was shocked to see the insensitive letter.

"Why would they have that type of information? Why would they need that?" Seay told NBC 5. "What purpose does it serve anybody to know that? And how much other types of other information do they have if they have that on me, or anyone else? And how do they use that, what do they use that for?"

Seay asked his Facebook friends how he should handle it, and eventually decided to contact the OfficeMax call center.

"The manager told her that it was impossible, that this can't be happening," Seay said.

NBC 5 reached out to Naperville-based OfficeMax, who blamed it on a third-party mailing list provider. The corporate affairs office released the following statement:

    "We are deeply sorry that Mr. Seay and his family received this mailing from us, and we are reaching out to Mr. Seay to convey our sincerest apologies on this unfortunate matter. This mailing is a result of a mailing list rented through a third-party provider. We have reached out to the third-party mailing list provider to research what happened. Based on a preliminary investigation today we believe this to be an inadvertent error; and we are continuing the investigation. -- " -- Nicole Miller

source




#2 spenser.d

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Posted 19 January 2014 - 13:11

You should edit the title to reflect that they actually sent the letter to "Daughter Killed in Car Crash". Didn't get that part until I hit the source link. Makes the story a lot stranger.

#3 compl3x

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Posted 20 January 2014 - 03:00

Really weird. Of course they passed the buck.

 

For non-U.S. folk:

 

 

OfficeMax, Inc. is an American office supplies retailer founded in 1988 and headquartered in the Chicago suburb of Naperville, Illinois.



#4 exotoxic

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Posted 11 February 2014 - 22:18

Seems like someone signed them up to the mailing list with "Daughter Killed in Car Crash" in the address field.



#5 FloatingFatMan

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Posted 12 February 2014 - 13:58

This was already posted several weeks back... Before Christmas IIRC...



#6 +Nik L

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Posted 12 February 2014 - 14:51

Seay says he thinks about his daughter "10,000 times a day,"

 

So... what's the problem?  Looks to me like a field that should never have reached the customer did.  It is factual and accurate - it bears no opinion and most likely is an internal note so people don't say the wrong thing.



#7 _dandy_

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Posted 12 February 2014 - 15:16



So... what's the problem?  Looks to me like a field that should never have reached the customer did.  It is factual and accurate - it bears no opinion and most likely is an internal note so people don't say the wrong thing.

 

You've answered your own question.  The problem is that the content of this field shouldn't have reached the customer, yet it did.  Are you really wondering that the problem is?



#8 +Nik L

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Posted 12 February 2014 - 15:55

Are you really wondering that the problem is?

 

I'm wondering how this is enough of an issue to make the news yes.  He always thinks about her?  Well this won't change that in any way!