Having discovered the battery on my S4 to have swollen, to the point where it looked like it was about to burst, I contacted Samsung and they said it was known issue and that I could either send it off for repair or take it to a service centre where they would replace the battery under warranty.
I asked if they could not just send out a new battery and was told they need to check the charging unit too so the next day I went to the Service Centre in Manchester Arndale shopping centre.
It took them approx 45 minutes to fix it. When I got home having had my phone wiped I needed to set it all up again. However when I put it on charge it wouldn't charge!! Surely that's the first thing you check when you've replaced the battery.
Anyway I took it back in again to get this issue fixed. I have to go back tomorrow to collect. Each journey costs £6.10 return on the tram to the city. Plus the time it takes etc.. I was not too pleased to say the least.
I was just wondering if anyone here had this issue and how did they get on with Samsung customer services, and what my chance was of getting the money back for an issue that simply isn't my fault.