Lord Method Man Posted January 25, 2014 Share Posted January 25, 2014 As you may recall I had this problem with my Surface 2 after less than two weeks of owning it: https://www.neowin.net/forum/topic/1195595-surface-2-update-ruined-my-tablet/ Well I sent it back to MS and finally got a replacement on Tuesday. Since then my new replacement, like its predecessor has done nothing but give me problems. Its doing this at least once a day now: Nice, Microsoft. Real nice. At this point I just want to ask for a refund. These tablets are junk and Im not sending it back yet again just to wait two weeks to get another busted tablet. Link to comment Share on other sites More sharing options...
+Red King Subscriber² Posted January 25, 2014 Subscriber² Share Posted January 25, 2014 Should have went with Pro. +E.Worm Jimmy and Anibal P 2 Share Link to comment Share on other sites More sharing options...
The Evil Overlord Posted January 25, 2014 Share Posted January 25, 2014 Sorry to hear that bud, might be best, leave it too long and they no longer have to give you a refund (Samsung Galaxy Note 10.1's are quite good tablets, unless you prefer iPads) (My Note's well over a year old now, and still rocks) Link to comment Share on other sites More sharing options...
Ian S. Posted January 25, 2014 Share Posted January 25, 2014 Never had any issues here. :/ Nogib 1 Share Link to comment Share on other sites More sharing options...
notchinese Posted January 25, 2014 Share Posted January 25, 2014 Your thread title makes absolutely no sense. You got 2 bad units, something that every piece of consumer electronics ever has had happen to it. Calling them "junk" because you had some bad luck..... Nogib and xendrome 2 Share Link to comment Share on other sites More sharing options...
Lord Method Man Posted January 25, 2014 Author Share Posted January 25, 2014 Your thread title makes absolutely no sense. You got 2 bad units, something that every piece of consumer electronics ever has had happen to it. Calling them "junk" because you had some bad luck..... Yeah, makes no sense. Obviously I should be really impressed and blown over by the fact that I've owned two Surface 2s in the past month and have had a 100% failure rate. Wow these things are just incredible I tell you. Order_66, +E.Worm Jimmy, f0rk_b0mb and 9 others 12 Share Link to comment Share on other sites More sharing options...
IceBreakerG Posted January 25, 2014 Share Posted January 25, 2014 I've been using a Surface 2 from work for the last month and a half. We have 2 of them. Neither of them have ever shown that type of problem. The only issue I've really had with it is sometimes it doesn't "turn on" and I have to force a reboot, but that is kind of random. redvamp128 1 Share Link to comment Share on other sites More sharing options...
Lord Method Man Posted January 25, 2014 Author Share Posted January 25, 2014 I've been using a Surface 2 from work for the last month and a half. We have 2 of them. Neither of them have ever shown that type of problem. The only issue I've really had with it is sometimes it doesn't "turn on" and I have to force a reboot, but that is kind of random. This one also randomly shuts down. When I go to use it it has to go through startup, and once its running all my browser logins are reset. Link to comment Share on other sites More sharing options...
tsupersonic Posted January 25, 2014 Share Posted January 25, 2014 Send it back, and get a replacement - you can escalate it with support, and see if they're willing to give you credit to the MS Store or something for downtime. Or, you could try asking for a full refund. Order_66 1 Share Link to comment Share on other sites More sharing options...
+virtorio MVC Posted January 25, 2014 MVC Share Posted January 25, 2014 Bad luck, but it happens. My mother went though two Samsung laptops and and one HP before finally getting a machine that worked properly just two weeks ago. The Evil Overlord 1 Share Link to comment Share on other sites More sharing options...
Lord Method Man Posted January 25, 2014 Author Share Posted January 25, 2014 Oh cool, now PowerPoint wont start. [POWERPNT.EXE - Bad Image] Link to comment Share on other sites More sharing options...
2xSilverKnight Posted January 25, 2014 Share Posted January 25, 2014 Oh cool, now PowerPoint wont start. [POWERPNT.EXE - Bad Image] You have serious anger issues Nogib, 123456789A and greenwizard88 3 Share Link to comment Share on other sites More sharing options...
Raa Posted January 25, 2014 Share Posted January 25, 2014 You have serious anger issues I would say his tablet has serious issues. Veiva, The Evil Overlord, Tigurinn and 3 others 6 Share Link to comment Share on other sites More sharing options...
Anibal P Posted January 25, 2014 Share Posted January 25, 2014 Should have bought a Pro model like mentioned earlier, the base surface is not meant for any serious work, it's a locked down toy Link to comment Share on other sites More sharing options...
Lord Method Man Posted January 25, 2014 Author Share Posted January 25, 2014 Should have bought a Pro model like mentioned earlier, the base surface is not meant for any serious work, it's a locked down toy It should still work. All I do on it is use IE and Office apps. I'm not dropping $900+ on a tablet just for that. Tigurinn, Order_66, benthebear and 2 others 5 Share Link to comment Share on other sites More sharing options...
+LogicalApex MVC Posted January 25, 2014 MVC Share Posted January 25, 2014 Your thread title makes absolutely no sense. You got 2 bad units, something that every piece of consumer electronics ever has had happen to it. Calling them "junk" because you had some bad luck..... Err what?... He paid his hard earned money for a device that should work... I could agree with you on the first failure. Sure mistakes happen and there is a defect rate on all manufactured electronics (commonly referred to as "yield" in the industry), but to have a replacement device also be jacked. There is no excuse for that. Microsoft is supposed to repair and test such devices. I would be ****ed if I had to wait 2 weeks to have it fixed only to be another problem. I would return the device for a full refund and never look back. I don't care who made it. If I didn't show up for work for 2 weeks I'm sure I wouldn't still be employed... Microsoft wouldn't tolerate that with their money and I wouldn't with mine. You can though... To each his own. goretsky, benthebear, Aergan and 2 others 5 Share Link to comment Share on other sites More sharing options...
vraev Posted January 25, 2014 Share Posted January 25, 2014 try refreshing.... my s2 works flawlessly. jakem1 1 Share Link to comment Share on other sites More sharing options...
+Red King Subscriber² Posted January 25, 2014 Subscriber² Share Posted January 25, 2014 It should still work. All I do on it is use IE and Office apps. I'm not dropping $900+ on a tablet just for that. Actually more like $1200 Getting 64GB Pro model without accessories is suicide. :) Link to comment Share on other sites More sharing options...
jakem1 Posted January 25, 2014 Share Posted January 25, 2014 try refreshing.... my s2 works flawlessly. I would definitely try this and then send it back for a replacement if the problems persist. The OP has been quite unlucky but his problems aren't common. The Surface 2 is a great tablet and, for many people, will do everything needed without having to buy the Surface Pro. Anyone who thinks it's a toy has obviously never used one. Link to comment Share on other sites More sharing options...
goretsky Supervisor Posted January 25, 2014 Supervisor Share Posted January 25, 2014 Hello, It does not sound like your unit was properly repaired. Contact Microsoft Support and escalate the issue with them. In this case, I think it is fair to request that they send you an advance replacement unit along with a pre-paid shipping label so you can return the un-repaired unit to them in the packaging for the ARU. Regards, Aryeh Goretsky +E.Worm Jimmy 1 Share Link to comment Share on other sites More sharing options...
HawkMan Posted January 25, 2014 Share Posted January 25, 2014 As you may recall I had this problem with my Surface 2 after less than two weeks of owning it: https://www.neowin.net/forum/topic/1195595-surface-2-update-ruined-my-tablet/ Well I sent it back to MS and finally got a replacement on Tuesday. Since then my new replacement, like its predecessor has done nothing but give me problems. Its doing this at least once a day now: Nice, Microsoft. Real nice. At this point I just want to ask for a refund. These tablets are junk and Im not sending it back yet again just to wait two weeks to get another busted tablet. So because you where very unlucky they're junk ? I can understand your sentiment as I'd be really ###### to if it happened to me, but logically it makes no sense. Every electronic device has a sub one percentage failure rate, you just happened to be very unlucky and end up with two of them, chances of a third are extremely slim. Link to comment Share on other sites More sharing options...
HawkMan Posted January 25, 2014 Share Posted January 25, 2014 Err what?... He paid his hard earned money for a device that should work... I could agree with you on the first failure. Sure mistakes happen and there is a defect rate on all manufactured electronics (commonly referred to as "yield" in the industry), but to have a replacement device also be jacked. There is no excuse for that. Microsoft is supposed to repair and test such devices. I would be ****ed if I had to wait 2 weeks to have it fixed only to be another problem. I would return the device for a full refund and never look back. I don't care who made it. If I didn't show up for work for 2 weeks I'm sure I wouldn't still be employed... Microsoft wouldn't tolerate that with their money and I wouldn't with mine. You can though... To each his own. Most likely he got a grey box replacement, not a repaired one and thus it came from the factory and shouldn't need to be tested. Most likely he has no consumer right to have it refunded at this point anyway. Link to comment Share on other sites More sharing options...
FloatingFatMan Posted January 25, 2014 Share Posted January 25, 2014 You have serious anger issues I would say he's entitled to be angry. For the money you pay, it's unacceptable to have TWO units fail in a row. Should have bought a Pro model like mentioned earlier, the base surface is not meant for any serious work, it's a locked down toy That has sod all to do with a clear hardware failure. It should still work. All I do on it is use IE and Office apps. I'm not dropping $900+ on a tablet just for that. I bought a Transformer Book T100TA. It's an awesome device and i highly recommend it. Full Windows 8.1 as well; no RT limitations. Aergan 1 Share Link to comment Share on other sites More sharing options...
neo1911 Posted January 25, 2014 Share Posted January 25, 2014 Pay more and get an iPad. Link to comment Share on other sites More sharing options...
primexx Posted January 25, 2014 Share Posted January 25, 2014 ###### happens. You're right to be angry but a sample size of two doesn't mean the whole lineup is ######. It just means you got two ###### units. I had to send my graphics card back twice because the fan on the replacement they gave me wasn't centered properly so it touched the sides. It's all fine now and I didn't tell everybody I knew that the whole series sucked just because of it. siah1214 and Max Norris 2 Share Link to comment Share on other sites More sharing options...
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