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Documents folder emptying itself


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#1 Kyang

Kyang

  • Joined: 23-November 07

Posted 27 January 2014 - 15:10

Everything I place in the Documents folder is automatically deleted after a short time, maybe a couple hours or so (Not sure, haven't timed it.).  I don't even know where to begin to troubleshoot this.  Googled around a bit, and found nothing exactly like this.

 

It's the regular Documents folder in 8.1, not the SkyDrive.  Speaking of which, I've tried both settings for "Automatically save documents to SkyDrive", on and off.  Same issue happens.

 

Whatever other details are needed, I'll try and provide.

 




#2 RatherLargeBear

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  • OS: Windows 8.1 x64
  • Phone: Galaxy Note II

Posted 27 January 2014 - 15:19

Sounds like your machine may be infected.

 

I recommend doing a full system anti malware scan



#3 OP Kyang

Kyang

  • Joined: 23-November 07

Posted 27 January 2014 - 15:22

Did scan with Windows Defender and found nothing.  It's only that folder too.  Not sure why.

 

I'll try scanning with something else?



#4 redvamp128

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  • Joined: 06-October 01

Posted 27 January 2014 - 15:59

I would probably try changing the default to somewhere else and also make sure that you can create a file there.    

Also suggest creating a second profile and see if the same occurs there.     



#5 +warwagon

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    Only you can prevent forest fires.

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Posted 27 January 2014 - 16:25

I have the same problem except my folder just gets deleted for no reason.

 

tdsskiller

hitman pro

malwarebytes

Avast quickscan

 

All scans come up clean.

 

Try making another folder on your hard drive called "Documents" and see if the issue follows.



#6 _dandy_

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  • Joined: 07-May 04

Posted 27 January 2014 - 16:37

Get Process Monitor from SysInternals.  Put a file in your Documents folder, and set a filter in ProcMon to monitor it (and only it--otherwise you'll get inundated with irrelevant data).

 

When the file gets deleted, you should be able to see what process deleted it.



#7 Eric

Eric

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Posted 27 January 2014 - 16:37

Do you have SkyDrive turned on? If so, go look on the web version and see if your missing files are there. I experienced wonkiness with the Documents folder and saving from certain apps so I turned it off for now.

EDIT: I missed that you mentioned SkyDrive. I will clarify I had to completely turn the integration off not just the document syncing. I removed all my synced stuff and Win 8 device profiles from my MS account and everything seemed to behave after that. I just left the "Save documents to SkyDrive by default" switch off.

#8 Som

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Posted 27 January 2014 - 16:38

any startup services or programs and look a bit off? you should scan with a proper antivirus, defender won't cut it.   also any chance the files are being hidden

 

are they going into the recycle bin? (if so try turning on "delete confirmation" in the recycle bin)



#9 +warwagon

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Posted 27 January 2014 - 16:43

Get Process Monitor from SysInternals.  Put a file in your Documents folder, and set a filter in ProcMon to monitor it (and only it--otherwise you'll get inundated with irrelevant data).

 

When the file gets deleted, you should be able to see what process deleted it.

 

Amazing Advice. Thank you! I got it configured now.



#10 _dandy_

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Posted 27 January 2014 - 16:56

Amazing Advice. Thank you! I got it configured now.

 

Do post your results.  I'm curious, especially since so many antimalware tools are failing to see anything wrong.



#11 Torolol

Torolol

  • Joined: 24-November 12

Posted 27 January 2014 - 16:58

Process Monitor are powerful but its quite hassle to use,
i usually use the older tools: Filemon (also from SysInternals) if i just looking for file operations related processes.

#12 +warwagon

warwagon

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Posted 27 January 2014 - 17:09

Process Monitor are powerful but its quite hassle to use,

 

I dunno it took about 1 min to configure.



#13 _dandy_

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Posted 27 January 2014 - 17:25

Process Monitor are powerful but its quite hassle to use,
i usually use the older tools: Filemon (also from SysInternals) if i just looking for file operations related processes.

 

ProcMon is just a combined version of FileMon, RegMon, and some other utilities, plus some better filtering.  You can't even download them anymore, as far as I know (as least not from the original source).  I wasn't going to suggest a tool that has been superseded by something else, and is no longer maintained.



#14 +warwagon

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Posted 27 January 2014 - 17:27

 

Everything I place in the Documents folder is automatically deleted after a short time, maybe a couple hours or so (Not sure, haven't timed it.).  I don't even know where to begin to troubleshoot this.  Googled around a bit, and found nothing exactly like this.

 

It's the regular Documents folder in 8.1, not the SkyDrive.  Speaking of which, I've tried both settings for "Automatically save documents to SkyDrive", on and off.  Same issue happens.

 

Whatever other details are needed, I'll try and provide.

 

 

Do you have carbonite installed by chance?



#15 OP Kyang

Kyang

  • Joined: 23-November 07

Posted 30 January 2014 - 00:31

Sorry for the delay.  Thank you all for your replies.  So for whatever reason, the issue hasn't happened for about a few days, which is something of a new record compared to the past month.  I haven't uninstalled anything, nor changed any settings.  As soon as it happens again, I'll try and see what Procmon says.

 

 

Do you have carbonite installed by chance?

 

No, I don't.

 

 

any startup services or programs and look a bit off? you should scan with a proper antivirus, defender won't cut it.   also any chance the files are being hidden

 

are they going into the recycle bin? (if so try turning on "delete confirmation" in the recycle bin)

 

Files aren't going into the recycle and they aren't hidden.

 

 

Do you have SkyDrive turned on? If so, go look on the web version and see if your missing files are there. I experienced wonkiness with the Documents folder and saving from certain apps so I turned it off for now.

EDIT: I missed that you mentioned SkyDrive. I will clarify I had to completely turn the integration off not just the document syncing. I removed all my synced stuff and Win 8 device profiles from my MS account and everything seemed to behave after that. I just left the "Save documents to SkyDrive by default" switch off.

 

I've left the Save to SkyDrive on at this point.

 

 

Get Process Monitor from SysInternals.  Put a file in your Documents folder, and set a filter in ProcMon to monitor it (and only it--otherwise you'll get inundated with irrelevant data).

 

When the file gets deleted, you should be able to see what process deleted it.

 

I will try this.